• Babylyn is a seasoned customer service professional with 9 years of experience in the BPO industry, specializing in customer support, sales, and account management.
• She has worked in multiple industries, including telecommunications, cable services, insurance, and financial support, demonstrating adaptability across different service sectors. Her experience includes roles in customer retention, billing and claims processing, sales, and mentorship.
• Maintained a flawless quality score for a year as a Change Specialist at a cable service provider.
• Recognized for consistently exceeding industry standards in customer support.
• Successfully managed customer retention strategies, ensuring continued service subscriptions.
• Reviewed and processed insurance claims accurately while training new hires in an insurance support role.
• Earned a position in the SWAT squad at a telecommunications provider, showcasing her ability to provide top-tier customer support.
• Achieved the highest sales performance in Q1 2016 while handling telecommunication device sales.
• Mentored and guided ten new hires, fostering professional development within her team.
• Core Skills: Customer service, sales, billing and claims management, mentorship, problem-solving, attention to detail.
• Tech / Software Proficiency: Proficient in CRM tools such as Zendesk and Salesforce.
• Multilingual Abilities: Fluent in Japanese, English, and Filipino, allowing her to cater to a diverse customer base.
• Strong communication and adaptability, excelling in both independent and team-oriented work environments.
• Can start immediately.

Predictive Index Behavioral Profile - Operator

Strongest Behaviors

• Socially-focused, naturally empathizes with people, easily seeing their point of view or understanding their emotions. Positive, non-threatening communication.
• Teaches and shares; often working collaboratively with others to help in any capacity.
• Accommodating; most comfortable working with others, often puts team/company goals before personal goals. Promotes teamwork by actively sharing authority.

Behavioral Summary

Helpful, patient, and stable; works steadily and consistently. Respectful of established processes, standards, and policies, they will work within those standards to ensure repeated successes and high-quality results. Babylyn has the patience and tolerance required for routine work and can be relied on to do such work consistently and in a relaxed manner. Prefers having, and following, a well thought-out process to ensure success. If they are responsible for establishing the process, they will do so in a thoughtful, methodical manner, paying close attention to details and time-honored successes. Once established, they’ll expect that the process be followed consistently.