Industry:Transportation / LogisticsEmployment Period:December 2023 to October 2024 (10 Months)Duties and Responsibilities:• Assisting New and Existing Customers, regarding food and rides
• For New Customer - pitch the membership/services and the estimate charges and fees. When they sign up as a member, explaining the benefits they will be getting
• For Existing Customer - pitch in upgrading the current plan to premium, placing an order, schedule a ride from point A to point B, tracking drivers and orders by calling the driver, restaurant and calling back the customer for update.
• Processing new payment and unpaid transaction, negotiations in terms of pricing objection, explanation previous and current fees if doesn't match
• Assisting delivery rider in terms of customer details like addresses and failed orders, merchant for unavailable order, and driver if rider is not responding or not at the PU location. filing a complaint both customers and the driver and merchant
• Maintaining customer relationship with the business
• For New Customer - pitch the membership/services and the estimate charges and fees. When they sign up as a member, explaining the benefits they will be getting
• For Existing Customer - pitch in upgrading the current plan to premium, placing an order, schedule a ride from point A to point B, tracking drivers and orders by calling the driver, restaurant and calling back the customer for update.
• Processing new payment and unpaid transaction, negotiations in terms of pricing objection, explanation previous and current fees if doesn't match
• Assisting delivery rider in terms of customer details like addresses and failed orders, merchant for unavailable order, and driver if rider is not responding or not at the PU location. filing a complaint both customers and the driver and merchant
• Maintaining customer relationship with the business
- Wadzna has extensive experience in customer service, sales, and administrative roles across various industries, including ride-sharing, insurance, logistics, healthcare, finance, and engineering support.
- Notably, she served as an Order Placer/Ride Sharing Service Agent and Sales Representative, Senior Associate for Insurance Operations, and Customer Service Representative in both B2B and B2C contexts.
- She successfully pitched and upsold premium memberships and services to ride-sharing customers, enhancing customer retention and revenue.
- She managed complex insurance-related processes, including account creation, payment negotiations, and policy explanations, contributing to a streamlined customer experience.
- She oversaw logistics and delivery issues, ensuring timely resolutions and maintaining customer satisfaction.
- She demonstrated expertise in fraud assessment and resolution during her tenure in financial account management.
- She engaged in national and international campaigns involving cold calling, lead generation, and appointment setting, showcasing her skills in persuasive communication and customer outreach.
- She delivered accurate audio and video transcriptions aligned with QA standards in past projects.
- She possesses strong skills in communication, computer literacy, email and social media management, data entry, and tech support. Her professional toolkit includes:
- Cold calling and lead generation for sales campaigns.
- Expertise in handling software and systems for transcription, logistics management, and financial transactions.
- Proven ability to handle CRM platforms and other customer interaction tools efficiently.
- Can start immediately.
Predictive Index Behavioral Profile - GuardianStrongest Behaviors
- Driven to protect the company against risk by thoroughly leveraging their background and strictly following “the book.”
- Cautious; follows a well-established and proven plan to avoid making mistakes. Does the background research necessary to have proof to support decisions before action is taken.
- Detail-oriented and accommodating; most comfortable working as part of a well-defined team for which they produce high-quality output and decisions.
Behavioral SummaryA very conscientious and disciplined person; particularly careful, thorough, and accurate in their work. This individual is exacting and strives to produce results that precisely meet the established goals. Works best where there are clear standards, expectations, reporting relationships and measurements for the work. Wadzna will depend upon professional training, their own experience, or management leadership, to provide those standards and the structure needed for their work.