Industry:Call Center / IT-Enabled Services / BPOEmployment Period:July 2021 to October 2024 (39 Months)Duties and Responsibilities:Monitor and analyze real-time data related to
employee activities, call volumes, and service levels.
Provide ongoing Call Center operational analysis,
advance planning and scheduling while identifying
and implementing changes as necessary to improve
the level of quality and efficiency as measured by
key business indicators (cost per call, cost per
member, service level, occupancy, etc.)
Monitor clients' progress and adjust goals and
schedules accordingly, considering factors including
attitudes, achievements, and feedback.
Candidate No. 629597
PLAY AUDIO
Merry Joy
Customer Support
Skills
★★★ Advanced:
Customer Experience, Account Management, Account Validation, Administrative Support, more
★★ Intermediate:
Debt Collection, Email Handling, Leadership, Microsoft Applications, more
Hourly Rate Gauge
Today's value AUD $9.95
$9.01
if $ 1 = PHP 42$10.66
if $ 1 = PHP 30Currency Fluctuation Range
*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.
Employment Preferences
Availability:
Full Time Part Time
Preferred Timezone:
Australian Western Standard Time, Australian Central Standard Time, Australian Eastern Standard Time
Hourly & Monthly Rate:
(inclusive of service fee)
Part Time: AUD $9.95 per hour or $861.97 per month
Full Time: AUD $9.95 per hour or $1723.93 per month
*Plus GST for Australian Businesses
Remote Staff Recruiter Comments
Employment History
Workforce Analyst/Product Trainer
Quality Specialists
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:February 2019 to June 2021 (28 Months)Duties and Responsibilities:Communicate with and support Quality Manager,
Operations Manager, Supervisors, leads, and
employees including troubleshooting Participate
and contribute to company projects and
developmental meetings. Manage website design,
content, and SEO Marketing, Branding and Logo
Design.
Coach agents on a daily, weekly and monthly basis
to Quality improvement.
Conduct Supervisor Call Audits
Conduct Process and Agent Level Transaction
Collections Specialist
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:August 2017 to February 2019 (18 Months)Duties and Responsibilities:Help out customers to remove their debts out of our
office by collecting.
Reassuring the customers to not have their account
not to go further behind up until the time that their
name will be submitted to the credit bureaus.
Technical Service Representative
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:March 2015 to July 2017 (28 Months)Duties and Responsibilities:Analyze, troubleshoot and solve technical
issues with internet connection, tv subscription
and installation of their services.
Customer Service Representative
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:March 2015 to March 2016 (12 Months)Duties and Responsibilities:To inform and reassure the needs of the
customer with their mobile phone service.
Engaging to the customers on how they can
easily manage their bills.
Education History
Field of Study:
Marketing
Major:
Bsba Marketing
Graduation Date:
March 2011
Located In:
Philippines
License and Certification:
Not Applicable
Skills
★★★ Advanced:
Customer Experience, Account Management, Account Validation, Administrative Support, B2B
★★ Intermediate:
Debt Collection, Email Handling, Leadership, Microsoft Applications
Work at Home Capabilities
Internet Bandwidth:
Greater than 100mbps
Working Environment:
Private Room
Speed Test Result:
Not Applicable
Internet Type:
Fiber
Hardware Type:
Laptop
Brand Name:
Acer
Processor:
11th Gen i3
Operating System:
Windows 11
- Merry Joy has a solid foundation in roles related to finance, banking, insurance, and claims.
- Her experience as a Collections Specialist provided her with expertise in managing financial accounts, negotiating payment terms, and ensuring compliance with credit policies.
- Successfully managed debt collections by negotiating with customers to resolve overdue accounts while ensuring compliance with credit and regulatory standards.
- Effectively reduced delinquency rates by implementing tailored strategies to assist customers in managing their financial obligations.
- Provided exceptional service by maintaining professional communication and empathetic engagement, fostering trust with clients in sensitive financial situations.
- Skill Proficiency: Financial account management, customer negotiation, credit policy adherence, and claims resolution.
- Tech/Software Proficiency: Experienced in tools such as Microsoft Suite, Zendesk, and other CRM platforms that support efficient financial operations and client account management.
- Can start immediately.
Predictive Index Behavioral Profile - AnalyzerStrongest Behaviors
- Relatively formal, reserved, and skeptical of new people; requires some “proof” to build trust in new people.
- Attention to detail; follows through on tasks to ensure completion in general accordance with quality standards.
- Operationally, as opposed to socially, focused. Thinks about what needs to be done, and how to do it well, and generally follows that execution plan.
Behavioral SummaryMerry Joy is an intense, results-oriented person, whose drive and sense of urgency are tempered and disciplined by a strong concern for the accuracy and quality of the details of any work for which they are responsible. Approach to any work done will be based on thorough analysis and detailed knowledge of all pertinent facts.
Much more technically than socially-oriented; has confidence in technical/professional knowledge and ability to get things done correctly. With experience, will develop a high level of expertise in their own work and will be critical of mistakes made by themself or others. Takes the work and responsibilities very seriously and expects others to do the same.