Candidate No. 624313
PLAY AUDIO
Victor

Customer Support

Skills

★★★ Advanced:

Graphic Design, IT Technical Support, Customer Service, Video Editing, more

★★ Intermediate:

CSS, HTML5, Social Media Management, Order Processing, more

Hourly Rate Gauge

Today's value  AUD $14.05

$12.44

if $ 1 = PHP 42

$15.47

if $ 1 = PHP 30
Currency Fluctuation Range

*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.

Employment Preferences

Availability:

 Full Time

Preferred Timezone:

Australian Western Standard Time, Australian Central Standard Time, Australian Eastern Standard Time, New Zealand Daylight Time, US Pacific Standard Time, US Central Standard Time, UK London

Hourly & Monthly Rate:
(inclusive of service fee)

Full Time: AUD $14.05 per hour or $2436.18 per month

*Plus GST for Australian Businesses
Remote Staff Recruiter Comments
  • Victor possesses over a decade of experience across various roles in the customer support, technical assistance, and virtual assistant domains.
  • His tenure in the BPO industry included significant time with telecommunications and tech service accounts where he handled both billing and technical support concerns.
  • He has since transitioned to freelance work as a virtual assistant and front-end web developer, gaining exposure to the printing and creative design industry and further honing skills in graphic design, email correspondence, invoicing, and order processing. It also allowed him to become proficient with tools such as:
    • Photoshop
    • Pipedrive (CRM)
    • Outlook
    • WordPress, with websites hosted on Hostinger
  • Victor is available immediately and is open to full-time work.
  • Predictive Index Behavioral Profile - Guardian
  • Strongest Behaviors
    • Extreme precision, sometimes perfectionistic; strong follow-through to ensure tasks are completed exactly in accordance with quality standards.
    • Nearly exclusive focus on technical, rather than social issues. Very disciplined, specific thinking about what needs to be done, how to do it perfectly, and how to avoid pitfalls. Makes and checks an execution plan that is followed literally.
    • Places high value on “the book,” and/or professional background, which will be followed exactly to protect the company against risk.
  • Behavior Summary
    • A very conscientious and disciplined person; particularly careful, thorough, and accurate in his work. Victor is exacting and strives to produce results that precisely meet the established goals. Works best where there are clear standards, expectations, reporting relationships and measurements for the work. Victor will depend upon professional training, his own experience, or management leadership, to provide those standards and the structure needed for his work.
Employment History
Sr. Graphic Designer
Industry:Printing / PublishingEmployment Period:July 2023 to May 2025 (22 Months)Duties and Responsibilities:
  • Answering online inquiries from both email and Facebook page
  • Creating quotations, invoices, and delivery receipts based on customers' order
  • Creating artworks for tarpaulin, calling cards, stickers, sintra boards, t-shirts, jerseys, caps, mugs, and other printable materials
  • Operating and providing basic maintenance for large format printers
Front-End Web Developer
Industry:Computer / Information Technology (Software)Employment Period:October 2021 to February 2023 (16 Months)Duties and Responsibilities:
  • Scheduling initial conference meeting with clients to know the scope of the project
  • Presenting a draft of a website based on the technical requirement of the client
  • Revising and fine tuning elements of the website
  • Creating and uploading live website in the internet
I.T. Officer
Industry:Non-Profit Organisation / Social Services / NGOEmployment Period:February 2020 to October 2021 (20 Months)Duties and Responsibilities:
  • Maintaining and updating content for the company's website
  • Monitoring and providing basic maintenance for company software used for emergency informatics
  • Providing and maintaining company computers and laptops
  • Providing technical support for all events that needs computers and internet connection
Email Support
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:December 2017 to January 2020 (25 Months)Duties and Responsibilities:
  • Email management and email marketing
  • Cold calling and lead generation
  • Creating artwork for digital printing such as flyers, calling cards etc.
Technical Support Specialist (Tier 2)
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:October 2017 to July 2018 (9 Months)Duties and Responsibilities:
  • Answering inbound calls from customers dealing with fixed line and internet concerns
  • Dispatching technicians to concerned area that has possible outage
  • Providing basic troubleshooting instructions for both fixed line and broadband customers
Customer Support Associate
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:November 2010 to April 2012 (17 Months)Duties and Responsibilities:
  • Responsible in representing clients to their customers by handling calls promptly.
  • Interacting with customers to determine their needs.
  • Provides consistent, high-quality service and accurate information to the customers.
Education History

Field of Study:

Business Studies/Administration/Management

Major:

Entreprenuership

Graduation Date:

May 2010

Located In:

Philippines

License and Certification:

Not Applicable

Skills

★★★ Advanced:
Graphic Design, IT Technical Support, Customer Service, Video Editing, WordPress, Administrative Support

★★ Intermediate:
CSS, HTML5, Social Media Management, Order Processing, Data Encoding

Work at Home Capabilities

Internet Bandwidth:

Between 5mbps to 100mbps

Working Environment:

Private Room

Speed Test Result:

https://www.speedtest.net/result/17486903349

Internet Type:

Fiber

Hardware Type:

Laptop

Brand Name:

HP

Processor:

i5

Operating System:

Windows 10