Industry:Computer / Information Technology (Software)Employment Period:March 2022 to November 2024 (32 Months)Duties and Responsibilities:Maintaining long-term relationships with clients and understanding their business needs and objectives. Includes 1:1 touchpoints at least every other quarter.
Act as point of contact for clients, addressing any concerns.
Manage contract renewals, negotiate terms, and uphold service agreements.
Candidate No. 623548
PLAY AUDIO
Charlene
Virtual Assistant
Skills
★★★ Advanced:
Project Management, Scheduling, Administrative Skills, Digital Marketing, more
★★ Intermediate:
Graphic Design, Video Editing, more
Hourly Rate Gauge
Today's value AUD $18.16
$15.88
if $ 1 = PHP 42$20.27
if $ 1 = PHP 30Currency Fluctuation Range
*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.
Employment Preferences
Availability:
Full Time
Preferred Timezone:
Not Applicable
Hourly & Monthly Rate:
(inclusive of service fee)
Full Time: AUD $18.16 per hour or $3148.43 per month
*Plus GST for Australian Businesses
Remote Staff Recruiter Comments
Employment History
Accounts
Project Manager AND Digital Marketing
Industry:Not ApplicableEmployment Period:August 2021 to March 2022 (7 Months)Duties and Responsibilities:Handling client accounts, content creation, email marketing, and eCommerce management.
Direct reporting with the President and VP of the company.
Product AND Project Manager
Industry:Not ApplicableEmployment Period:April 2020 to August 2021 (16 Months)Duties and Responsibilities:Focused on operations and accounts management. Direct reporting with the CEO.
Used GoHighLevel and created landing pages for accounts.
Events Marketing Manager AND Admin
Industry:Not ApplicableEmployment Period:June 2015 to May 2019 (47 Months)Duties and Responsibilities:Built brand awareness and implemented marketing promotion strategies.
Onsite events, client management, administrative operations work.
Education History
Field of Study:
Business Studies/Administration/Management
Major:
Business Operations Management
Graduation Date:
March 2015
Located In:
Philippines
License and Certification:
Not Applicable
Skills
★★★ Advanced:
Project Management, Scheduling, Administrative Skills, Digital Marketing, Email Marketing, Project Coordination, Social Media Management, Business Development, Kajabi
★★ Intermediate:
Graphic Design, Video Editing
Work at Home Capabilities
Internet Bandwidth:
Not Applicable
Working Environment:
Private Room
Speed Test Result:
Not Applicable
Internet Type:
Not Applicable
Hardware Type:
Not Applicable
Brand Name:
Not Applicable
Processor:
Not Applicable
Operating System:
Not Applicable
Charlene is a seasoned virtual professional with over 5 years of experience in appointment setting, social media management, and client relations. She has a proven track record of effectively managing client accounts across diverse industries and handling challenging client interactions with composure. Her proficiency in key tools such as Canva, Photoshop, Monday.com, Trello, and Salesforce, combined with her adeptness at managing multiple social media platforms like Facebook, Twitter/X, LinkedIn, Instagram, and TikTok, demonstrates her adaptability and technical competency in digital environments.
Work Experience + Professional Licenses / Certifications:
5+ years of relevant experience in virtual roles such as appointment setter, social media manager, and events coordinator.
Managed over 200 weekly appointments for account managers.
Created content calendars and developed engaging content using tools like Canva and Photoshop.
Experience handling outbound calls while following scripts and improvising when needed.
Successfully navigated difficult client interactions, ensuring issues were resolved professionally and promptly.
Career Highlights / Relevant Projects:
Managed social media for 7+ client accounts across various industries, demonstrating her ability to tailor strategies for different audiences.
Created and scheduled content that leveraged trending topics and popular content to boost engagement and organic audience growth.
Implemented calendar integration tools to streamline appointment setting, improving client scheduling efficiency.
Regularly reported on goals and performance, showcasing a strong focus on accountability and continuous improvement.
Skill Proficiency + Tech / Software Proficiency:
Social Media Platforms: Facebook, Twitter/X, LinkedIn, Instagram, TikTok.
Tools: Canva, Photoshop, Monday.com, Trello, Salesforce.
Technical Setup: Uses a gaming laptop with an 11th Gen Intel Core processor and 8GB RAM, ensuring seamless operation of various applications.
Skilled in content creation and project management tools, staying updated on the latest trends through personal research and social media use.
Predictive Index Behavioral Profile - Scholar
Strongest behaviors:
Task-focused; quickly notices and pushes to fix technical problems, assertively cutting through any personal/emotional issues. Has aptitude to spot trends in data or figure out how complex systems work.
Detail-oriented and precise; follow-through is deep and literal to ensure tasks were completed in accordance with quality standards.
Proactivity in driving to reach goals while moving at a faster-than-average pace. Inquisitive about the world.
Behavioral Summary:
Always sincere and cautious, Charlene thoughtfully weighs multiple options before making a decision. They think through not only the options, but also the implications of those options, the possible implementation problems, and solutions to those problems. Given their keen analytical mind and a desire to make the right decision the first time, they’ll rely heavily on their knowledge and experience when making decisions, and will thoroughly research when they feel they need additional knowledge.