Industry:Not ApplicableEmployment Period:January 1970 to January 1970 (1 Month)Duties and Responsibilities:• Provide quality leads to the client
• Do call note revision and make sure that we follow the Client format.
• Make an outbound call to a possible Client
• Do web research to get company details and possible point of contact/POC.
• Updated client correspondence files and noted additions in the file index.
• Auditing calls, making sure we provide quality calls to clients, no edited or fraud calls from company partners.
• Waterfall, making sure leads are passed from 5 websites verification.
Candidate No. 614395
PLAY AUDIO
Linda
Customer Support
Skills
★★★ Advanced:
Citrix CRM, Apollo, Google Calendar, Google Drive, more
★★ Intermediate:
Slack, Skype, Adobe Acrobat, Microsoft Excel, more
Hourly Rate Gauge
Today's value AUD $12.41
$11.07
if $ 1 = PHP 42$13.54
if $ 1 = PHP 30Currency Fluctuation Range
*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.
Employment Preferences
Availability:
Preferred Timezone:
Not Applicable
Hourly & Monthly Rate:
(inclusive of service fee)
Full Time: AUD $12.41 per hour or $2151.28 per month
*Plus GST for Australian Businesses
Remote Staff Recruiter Comments
Candidate Background and Experience
She has 2 years 2 months at B2 Lead company: SDR, then research role. Her tasks included appointment setting, company profile research, quality checks.
She has 2 years 2 months at B2 Lead company: SDR, then research role. Her tasks included appointment setting, company profile research, quality checks.
- Used tools: Google, Zoom Info, Rocket Reach, LinkedIn, Apollo.io
- 10 years in BPO industry: customer service, technical support, outbound calling
- 3 years as top performer in lead generation/outbound calling
- Provide quality leads to the client
- Do call note revision and make sure that we follow the Client format.
- Make an outbound call to a possible Client
- Do web research to get company details and possible point of contact/POC.
- Updated client correspondence files and noted additions in the file index.
- Auditing calls, making sure we provide quality calls to clients, no edited or fraud calls from company partners.
- Waterfall, making sure leads are passed from 5 websites verification.
Employment History
Lead Generation Specialist
Client Services Representative
Industry:Not ApplicableEmployment Period:January 1970 to January 1970 (1 Month)Duties and Responsibilities:• Create a new request for pre-auth.
• Do outbound calls for additional information for processing their request. Maintained working knowledge of available products and services for enhanced customer service.
• Navigated the internal database to execute tasks quickly and efficiently. • Attached faxes.
• Send pre-authorization to verified fax numbers only.
• I create pre-authorization for clients. Built rapport with customers through courteous and professional communications.
Industry:Not ApplicableEmployment Period:January 1970 to January 1970 (1 Month)Duties and Responsibilities:I handled financial accounts where I needed to close or reopen the client's bank account. I email clients if info is needed.
Sales Advisor II
Industry:Not ApplicableEmployment Period:January 1970 to January 1970 (1 Month)Duties and Responsibilities:• Provided helpful, attentive sales support to generate positive customer feedback.
• Transformed product queries into sales. Outlined product features and answered questions about delivery policies, service standards, and other areas of interest.
• Contributed to store success by providing exceptional service, helping to increase customer satisfaction.
• Communicated with customers to determine needs, provide recommendations and upsell services.
Delivered faultless customer experiences through responsive, attentive service.
Customer Associate Interaction
Industry:Not ApplicableEmployment Period:January 1970 to January 1970 (1 Month)Duties and Responsibilities:•I handled many accounts where I assisted customers with eBook devices, and inquiries and processed their purchases
• I also handled the streaming account, which was more on technical assistance through phone and email. I also made sure that for every customer I handled I gave my 110 % effort to resolve the issue and be satisfied
• I also handled a healthcare account where my task was to receive calls, make outbound calls, and make a survey about the product they received. I also do back end where my task is to investigate why the order was still pending.
• Lastly, I do cold calling campaigns/lead specialists hit more than my quota to get more incentives during the payout and of course give quality leads to the clients.
Education History
Field of Study:
Not Applicable
Major:
Secondary Education
Graduation Date:
December 2011
Located In:
Philippines
License and Certification:
Not Applicable
Skills
★★★ Advanced:
Citrix CRM, Apollo, Google Calendar, Google Drive, Google Sheets
★★ Intermediate:
Slack, Skype, Adobe Acrobat, Microsoft Excel, Microsoft Office
Work at Home Capabilities
Internet Bandwidth:
Not Applicable
Working Environment:
Private Room
Speed Test Result:
Not Applicable
Internet Type:
Fiber
Hardware Type:
Laptop
Brand Name:
Not Applicable
Processor:
Not Applicable
Operating System:
Not Applicable
Candidate Background and Experience
She has 2 years 2 months at B2 Lead company: SDR, then research role. Her tasks included appointment setting, company profile research, quality checks.