Candidate No. 614059
PLAY AUDIO
Maylene

Customer Support

Skills

★★★ Advanced:

Amadeus CRS, Sabre GDS, Apollo, more

★★ Intermediate:

Microsoft Office, Bookkeeping, Proofreading, Editing, more

Hourly Rate Gauge

Today's value  AUD $10.93

$9.83

if $ 1 = PHP 42

$11.81

if $ 1 = PHP 30
Currency Fluctuation Range

*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.

Employment Preferences

Availability:

 Part Time Full Time

Preferred Timezone:

Australian Western Standard Time, Australian Central Standard Time, Australian Eastern Standard Time, New Zealand Daylight Time

Hourly & Monthly Rate:
(inclusive of service fee)

Part Time: AUD $10.93 per hour or $947.44 per month
Full Time: AUD $5.01 per hour or $869.23 per month

*Plus GST for Australian Businesses
Remote Staff Recruiter Comments
  • Maylene has over nine years of experience in the travel and hospitality industry, specializing in customer service, ticketing, reservations, and administrative support.
  • She has worked extensively in global travel agencies, airlines, and hospitality services, handling VIP clients, ticketing exchanges, schedule modifications, and travel coordination.
  • Additionally, she has completed industry-relevant certifications, such as:
    • Passenger Services Basic Course
    • Dangerous Goods Awareness and Human Factors Seminar
    • Business Continuity Management and Security Awareness
  • Her extensive training in airline and travel operations makes her highly competent in handling travel-related customer service and administrative tasks.
  • Managed VIP client reservations and travel arrangements, ensuring seamless customer experiences.
  • Proficient in handling ticketing exchanges, refunds, and schedule changes, demonstrating strong problem-solving skills.
  • Experience in quality control for travel bookings, ensuring accuracy in reservations and transactions.
  • Handled international customer service via email, chat, and phone, providing concierge-level assistance to high-value clients.
  • Worked with major reservation systems and airline service platforms, ensuring smooth operations for travel and hospitality businesses.
  • Skill Proficiency:
    • Customer Service & Client Relations
    •  Travel Booking & Coordination
    • Administrative & Virtual Assistance
    • Schedule Management & Multitasking
    • Data Entry & Document Management
    •  Leadership & Problem-Solving
  • Tech / Software Proficiency:
    • Global Distribution Systems (GDS): SABRE, AMADEUS, APOLLO
    • Reservation & Ticketing Systems: OSCAR, ALTEA, OPERA
    • Microsoft Office Suite: Word, Excel, PowerPoint
    • CRM & File Management Tools
  • Can start immediately.
Predictive Index Behavioral Profile - Guardian

Strongest Behaviors
  • Driven to protect the company against risk by thoroughly leveraging their background and strictly following “the book.”
  • Cautious; follows a well-established and proven plan to avoid making mistakes. Does the background research necessary to have proof to support decisions before action is taken.
  • Detail-oriented and accommodating; most comfortable working as part of a well-defined team for which they produce high-quality output and decisions.
Behavioral Summary

A very conscientious and disciplined person; particularly careful, thorough, and accurate in their work. This individual is exacting and strives to produce results that precisely meet the established goals. Works best where there are clear standards, expectations, reporting relationships and measurements for the work. Maylene will depend upon professional training, their own experience, or management leadership, to provide those standards and the structure needed for their work.
Employment History
Cathay Pacific Airways Passenger Service Agent
Industry:Transportation / LogisticsEmployment Period:June 2014 to June 2015 (12 Months)Duties and Responsibilities:
  •  Assisting passengers to check in with Cathay Pacific Airways
  • Proficient in using Altea in reservations purposes and to check in passengers
  • Dealing with passenger enquiries about flight departures and arrivals CERTIFICATE
VIP Host
Industry:Entertainment / MediaEmployment Period:July 2015 to August 2016 (13 Months)Duties and Responsibilities:
  • Implement high, consistent standards of appearance and professionalism, communication and cooperation with guests and fellow departments.
  • Maintain a high level of knowledge in gaming environment, resort and facilities/services
  • Coordinate VIP requirements in relation to food and beverage, show tickets, entertainment transportation and external activities
  • Assist guests with all queries about membership, programs or gaming
Reservations and Ticketing Agent
Industry:Travel / TourismEmployment Period:October 2017 to September 2021 (47 Months)Duties and Responsibilities:
  •  Dealing with the VIP Members
  • Proficient in using OSCAR and ALTEA in reservations purposes
  • Dealing with passenger enquiries about flight via Calls and Email.
Travel Experience Agent
Industry:Travel / TourismEmployment Period:September 2021 to August 2023 (23 Months)Duties and Responsibilities:
  • Dealing with passenger Email, Chat and Calls. 
  • Engage with customers and provide answers and recommendations that lead to confirm air bookings and post-booking purchases, specifically voids, refund with waivers, exchanges, and schedule changes. 
  • Proficient in using SABRE, AMADEUS, APOLLO and a variety of internal tools and system to assist guests with Hopper bookings.
  • Dealing with the VIP Members 
  • Provide an exceptional level of customer service to all users who contact Hopper.
Quality Control Travel Agent
Industry:Travel / TourismEmployment Period:September 2023 to October 2024 (13 Months)Duties and Responsibilities:
  • Providing customer service to Global First clients, processing schedule changes, ticketing, exchanges, and quality control. 
  • Dealing with Clients (Travel Agency) via Email, Chat and Calls and with VIP passengers.
  • Proficient in using SABRE in reservations purposes.
Education History

Field of Study:

Not Applicable

Major:

Tourism Management

Graduation Date:

January 2014

Located In:

Philippines

License and Certification:

Not Applicable

Skills

★★★ Advanced:
Amadeus CRS, Sabre GDS, Apollo

★★ Intermediate:
Microsoft Office, Bookkeeping, Proofreading, Editing, Customer Relations, Customer Service, Customer Support, Customer Handling

Work at Home Capabilities

Internet Bandwidth:

Not Applicable

Working Environment:

Private Room

Speed Test Result:

Not Applicable

Internet Type:

DSL

Hardware Type:

Laptop

Brand Name:

Not Applicable

Processor:

Not Applicable

Operating System:

Not Applicable