Candidate No. 613275
PLAY AUDIO
Precious Jonah

Customer Support

Skills

★★★ Advanced:

Customer Service, Customer Support, Customer Handling, Microsoft Office, more

★★ Intermediate:

Template Design, Brochure Design, Business Card Design, Microsoft Excel, more

Hourly Rate Gauge

Today's value  AUD $10.77

$9.70

if $ 1 = PHP 42

$11.62

if $ 1 = PHP 30
Currency Fluctuation Range

*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.

Employment Preferences

Availability:

 Full Time

Preferred Timezone:

Australian Western Standard Time, Australian Central Standard Time, Australian Eastern Standard Time, New Zealand Daylight Time

Hourly & Monthly Rate:
(inclusive of service fee)

Full Time: AUD $10.77 per hour or $1866.38 per month

*Plus GST for Australian Businesses
Remote Staff Recruiter Comments

PJ is a highly adaptable and dedicated professional with diverse experience in customer service, business operations, and real estate. With over 8 years of work experience across industries, she has cultivated expertise in client relations, issue resolution, and sales documentation, consistently demonstrating a proactive and solutions-oriented approach.

Work Experience and Certifications:

  • Extensive background in customer service, having worked in the BPO sector assisting US and Australian clients with billing, equipment issues, and retail purchase inquiries.
  • Entrepreneurial experience as a business owner, showcasing leadership and customer-focused service within the health-conscious food and beverage industry.
  • Skilled real estate agent managing property sales and title transfers, ensuring compliance and meticulous documentation.

Career Highlights and Relevant Projects:

  • As a business owner, Pj innovatively catered to niche markets, emphasizing customer satisfaction through tailored offerings.
  • In her real estate career, she facilitated numerous successful property transactions, supporting clients in achieving investment goals and maintaining efficient communication throughout complex processes.
  • In her customer service roles, she excelled at resolving complaints with empathy and clarity, enhancing customer retention and satisfaction rates.

Skills and Software Proficiency:

  • Demonstrated proficiency in client relationship management and issue resolution, critical to customer service roles.
  • Skilled in organizing, managing sales documentation, and facilitating seamless transactions in real estate.
  • Experienced in using various communication and tracking tools, emphasizing efficiency and accuracy in record-keeping.


Pj is ready to commence new professional engagements immediately, offering flexibility to meet client scheduling needs.

 

Guardian - The Predictive Index
Employment History
Freelance Real Estate Agent
Industry:Property / Real EstateEmployment Period:September 2018 to November 2024 (74 Months)Duties and Responsibilities:
  • Assisted diverse clients across the Philippines in purchasing properties for business and investment purposes, ensuring tailored solutions to meet their needs.
  • Facilitated the end-to-end sales process, from initial property inquiries to closing deals, maintaining clear and professional communication throughout.
  • Organized and managed all documentation required for property transactions, including due diligence, contracts, and supporting legal documents.
  • Oversaw the successful transfer of land titles to new owners, ensuring compliance with local regulations and timely completion of requirements.
  • Conducted market research and property evaluations to provide clients with accurate and relevant information for informed decision-making.
  • Built and maintained strong relationships with clients, property developers, and other stakeholders to expand opportunities and foster trust.
  • Resolved client concerns and handled challenges efficiently to ensure smooth transactions and high client satisfaction.
Owner
Industry:Retail / MerchandiseEmployment Period:August 2023 to October 2024 (14 Months)Duties and Responsibilities:
  • Managed and operated a small business catering to health-conscious customers seeking innovative and nutritious products.
  • Designed and implemented marketing strategies to attract and retain a loyal customer base.
  • Recruited, trained, and supervised staff members to ensure high-quality service and exceptional customer satisfaction.
  • Developed and maintained strong relationships with suppliers to ensure consistent delivery of high-quality ingredients.
  • Oversaw day-to-day operations, including inventory management, financial tracking, and customer engagement.
  • Introduced unique product offerings to meet customer preferences and stand out in a competitive market.
  • Resolved customer inquiries and complaints promptly to maintain a positive brand image.
  • Analyzed sales trends and customer feedback to continuously improve products and services.
Customer Service Representative
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:April 2017 to August 2018 (16 Months)Duties and Responsibilities:
  • Assisted Australian customers with billing issues and equipment-related concerns, providing prompt and effective resolutions.
  • Addressed customer complaints and inquiries with professionalism, ensuring clarity and understanding of each item on their bills.
  • Delivered exceptional customer service by actively listening to concerns, empathizing with challenges, and offering tailored solutions.
  • Educated customers about billing processes and equipment usage, empowering them to manage their accounts more effectively.
  • Maintained accurate and detailed records of customer interactions to ensure seamless follow-up and issue resolution.
  • Met or exceeded performance metrics, including response time, customer satisfaction scores, and first-call resolution rates.
Customer Service Representative
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:September 2016 to November 2016 (2 Months)Duties and Responsibilities:
  • Assisted U.S. customers in resolving issues with purchases made from a retail corporation operating a chain of stores and an online shopping platform.
  • Identified and assessed customer needs through active listening and effective communication to ensure a high level of satisfaction.
  • Provided accurate and timely resolutions to customer concerns, including order discrepancies, returns, refunds, and product inquiries.
  • Maintained detailed and accurate documentation of customer interactions, issues, and resolutions to support seamless follow-up and process improvements.
  • Collaborated with internal teams to escalate and resolve complex issues, ensuring a positive customer experience.
  • Delivered exceptional service by adhering to company policies and exceeding customer expectations, contributing to high satisfaction ratings.
Education History

Field of Study:

Maritime Studies

Major:

Not Applicable

Graduation Date:

January 2015

Located In:

Philippines

License and Certification:

Not Applicable

Skills

★★★ Advanced:
Customer Service, Customer Support, Customer Handling, Microsoft Office, Call Handling

★★ Intermediate:
Template Design, Brochure Design, Business Card Design, Microsoft Excel, Canva, Real Estate

Work at Home Capabilities

Internet Bandwidth:

Between 5mbps to 100mbps

Working Environment:

Private Room

Speed Test Result:

https://www.speedtest.net/result/17009160432

Internet Type:

Fiber

Hardware Type:

Laptop

Brand Name:

Lenovo

Processor:

Intel(R) Core(TM) i5-8250U CPU @ 1.60GHz 1.80 GHz

Operating System:

Windows 11