Naphtali  brings a unique blend of conscientiousness, detail orientation, and proven remote work experience to any team. With a background anchored in customer support, social media management, and community engagement across diverse global industries,

• Naphtali has 8 years of relevant work experience, primarily within customer service, real estate support, and social media and community management roles:
• Community Management / Social Media – Managed 6+ client accounts for a Christian-focused digital agency in the US via Sprout Social. Monitored livestreams and audience interactions during peak hours (e.g., Sundays).
• Real Estate Cold Calling / Appointment Setting – Worked for a U.S.-based independent property investment firm, making 400+ dials daily using automated dialers to set appointments with leads.
• Customer Support for E-commerce – Provided email and SMS-based customer service using Zendesk and Shopify for an Australian e-commerce company focused on eco-friendly goods.
• Lead Generation Efficiency: Maintained high call volume output and optimized appointment conversion with minimal supervision, adapting quickly to client communication style and real estate workflows.
• Naphtali can start immediately

• Sprout Social – Used for managing multiple client accounts and coordinating social media messaging and monitoring (2+ years).
• Zendesk – Email and ticket-based support platform used to manage customer queries (2+ years).
• Shopify – Managed customer data and transactions for an online retail company (2+ years).
• Dialer Tools / VOIP – Familiar with auto-dialers and call handling tools for lead generation.
• Klaviyo – Basic exposure to email marketing integration.
• Familiarity with Trello, Notion, Slack, ClickUp, and Asana—demonstrates readiness to adapt to different project and team management platforms.

PI Behavioral Profile: Specialist
Strongest Behaviors:

• Highly precise and literal when interpreting tasks, rules, and expectations.
• Detail-oriented and committed to thoroughness in execution and follow-through.
• Operates with a protective mindset—minimizing risks by leveraging structure and procedure.

Behavioral Summary:
Naphtali is reserved and meticulous, preferring roles that allow him to work within well-defined parameters. His behavioral assessment highlights his discipline, self-direction, and need for accuracy. He delivers high-quality outputs consistently and is motivated by the desire to do things right. A loyal team player, he is best positioned in roles where trust, documentation, and precision are vital to performance.