Yvette has a solid background in customer service, sales, and virtual assistance, with a career spanning several industries such as telecommunications, real estate, and hospitality. With over 15 years of experience in roles including Customer Service Representative, Sales Specialist, and Virtual Assistant, Yvette has developed advanced skills in customer retention, sales, appointment setting, and customer service.

1. Extensive Customer Service Experience: Yvette has a long-standing career in customer service, having worked with several high-profile companies like VXI Global, AT&T, and Sutherland Global Services. She has consistently managed large volumes of inbound and outbound calls, handled billing inquiries, and provided troubleshooting support, demonstrating her ability to handle high-pressure environments.

2. Advanced Sales and Customer Retention Skills: In her recent roles at Transparent BPO and AT&T, Yvette has excelled in analyzing customer feedback, creating promotions, and negotiating solutions that boosted customer loyalty and retention. Her expertise in upselling and cross-selling has contributed significantly to revenue growth in her previous roles.

3. Virtual Assistance Expertise: Yvette's experience as a freelance virtual assistant has equipped her with strong administrative and social media management skills. She is proficient in managing schedules, organizing client support, and creating content for social media campaigns. These skills are particularly valuable for remote and virtual roles requiring versatility and self-management.

4. Technical Proficiency: Yvette is familiar with various tools and platforms, including CRM systems, Google Workspace, Microsoft Office Suite, Canva, and Capcut. She has used these tools to enhance customer interactions, streamline administrative tasks, and manage marketing campaigns, making her well-suited for roles that require a combination of technical and administrative expertise.

5. Leadership in Customer Retention and Sales: As a Sales/Retention Specialist, Yvette successfully created offers and promotions that enhanced customer retention and sales. Her ability to craft compelling campaigns and drive customer engagement has been a key contributor to her success in sales-driven environments.

• Intermediate Proficiency in Technical Skills: While Yvette is highly skilled in customer service and sales, her technical skills (such as email handling, data entry, and social media management) are listed as intermediate. Depending on the requirements of the role, further development in these areas may be necessary.

• Industry-Specific Experience: Yvette's experience spans multiple industries, but she may not have deep expertise in certain specialized sectors. This could be an area to explore if the role requires a niche industry focus.

Yvette is a highly experienced professional in customer service, sales, and virtual assistance. Her advanced skills in customer retention, sales, and appointment setting, combined with her virtual assistant capabilities, make her an excellent candidate for roles that require strong communication, sales acumen, and remote support expertise.