Candidate No. 603435
PLAY AUDIO
Argelyn

Administrative

Skills

★★★ Advanced:

Customer Satisfaction Analysis, Skype, Microsoft Office, more

★★ Intermediate:

Salesforce CRM, System Administration, Accounting, Office Administration, more

Hourly Rate Gauge

Today's value  AUD $11.59

$10.38

if $ 1 = PHP 42

$12.58

if $ 1 = PHP 30
Currency Fluctuation Range

*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.

Employment Preferences

Availability:

 Full Time

Preferred Timezone:

Not Applicable

Hourly & Monthly Rate:
(inclusive of service fee)

Full Time: AUD $11.59 per hour or $2008.83 per month

*Plus GST for Australian Businesses
Remote Staff Recruiter Comments

Argelyn is an experienced administrative professional with a background in virtual assistance and client coordination. Her experience includes managing communication, document preparation, and cross-functional collaboration within administrative and customer service roles. Argelyn’s skills with tools like Salesforce CRM and Microsoft Office, along with her trilingual capabilities in English, Filipino, and Spanish, make her a valuable candidate for roles requiring high organizational and communication skills.

Strengths
  • Comprehensive Administrative Skills: Argelyn has advanced proficiency in Microsoft Office and experience in managing documentation, reports, and correspondence. Her ability to draft and proofread documents related to construction projects reflects her attention to detail and adaptability across tasks.

  • Customer Support and Coordination Experience: In her role at Sutherland Global, Argelyn was responsible for handling client inquiries, troubleshooting issues, and managing ticket prioritization. This experience aligns with roles that require effective client support, strong problem-solving abilities, and familiarity with ticketing systems.

  • Language Proficiency: Argelyn’s fluency in English, Filipino, and Spanish enhances her suitability for roles that may require multilingual support, expanding her ability to communicate effectively with diverse client bases.

Suitability

Argelyn’s background in administration and customer coordination makes her a strong candidate for roles focusing on client interaction, office administration, and project documentation. Her trilingual capability and intermediate CRM skills further enhance her profile for administrative positions that may require language flexibility and basic CRM management. Argelyn is well-suited for roles in administrative support, virtual assistance, and customer service coordination.

Employment History
Coordinator
Industry:Not ApplicableEmployment Period:January 2019 to January 2021 (24 Months)Duties and Responsibilities:Address client inquiries via phone, email, and chat in a timely and professional manner. Identify, troubleshoot, and resolve client issues related to products or services, ensuring effective solutions. Log and track client requests and issues using the ticketing system and Assess and prioritize tickets based on urgency and client impact, ensuring prompt resolution. Gather client feedback and suggest improvements to enhance service delivery and client satisfaction. Assist in training new team members on ticketing procedures and client service best practices.
Administrative Assistant Virtual Assistant
Industry:Not ApplicableEmployment Period:March 2021 to April 2024 (37 Months)Duties and Responsibilities:Draft, format, and proofread documents, reports, and correspondence related to construction projects. Facilitate communication between project stakeholders, including contractors, suppliers, real estate company, city councils, and scheduled works. Develop and update standard operating procedures (SOPs) for ticket handling and client service to streamline operations. Work closely with other departments (e.g., technical support, sales) to address complex client issues and ensure cross- functional alignment. Language Filipino English Spanish
Education History

Field of Study:

Not Applicable

Major:

Science of Business

Graduation Date:

January 2017

Located In:

Philippines

License and Certification:

Not Applicable

Skills

★★★ Advanced:
Customer Satisfaction Analysis, Skype, Microsoft Office

★★ Intermediate:
Salesforce CRM, System Administration, Accounting, Office Administration, Amazon, Email Support, Executive Support, Communication Skills

Work at Home Capabilities

Internet Bandwidth:

Greater than 100mbps

Working Environment:

Private Room

Speed Test Result:

https://www.speedtest.net/result/16888785143

Internet Type:

Fiber

Hardware Type:

Laptop

Brand Name:

Not Applicable

Processor:

Not Applicable

Operating System:

Not Applicable