• Joshua has extensive experience in customer service, focusing on email and chat support, as well as data entry and analysis.
• His recent roles involved resolving customer inquiries, setting up appointments, and addressing technical and billing issues in various sectors. Joshua holds a degree in Computer Science, further solidifying his technical expertise.
• Joshua has excelled in managing customer inquiries and resolving complex issues in both e-commerce and educational support environments.
• His experience in data analysis, particularly in verifying traffic data for accuracy, highlights his attention to detail and problem-solving capabilities.
• Joshua is proficient in a range of tools, including MS Office Suite, Slack, and customer support platforms like Gorgias, Zendesk, and Shopify.
• Additionally, he has skills in graphic design and video editing with software like Blender3D, Photoshop, and Premiere, as well as knowledge in hardware and software troubleshooting for computers.

• Strongly formal and reflective; a cool, sometimes withdrawn person who’s often deep in thought. Very skeptical of new people, requires substantial “proof” to build trust in someone.
• Extreme precision, sometimes perfectionistic; strong follow-through to ensure tasks are completed exactly in accordance with quality standards.
• Nearly exclusive focus on technical, rather than social issues. Very disciplined, specific thinking about what needs to be done, how to do it perfectly, and how to avoid pitfalls. Makes and checks an execution plan that is followed literally.

Joshua is a very conscientious person, particularly attentive to, careful of, and accurate with the details involved in the job. Identifies problems, and enjoys solving them, particularly within own area of expertise.

Reserved, serious, and always concerned with the exact correctness of the work. Self-discipline, sense of duty, and respect for authority and tradition are strong qualities in Joshua, who takes responsibilities very seriously.