• Carina is a seasoned customer service professional with over six years of experience in providing exceptional support in email, chat, and reservations.
• Her career highlights include expertise in the technology and travel industries, where she demonstrated her ability to resolve complex customer inquiries and manage reservations with precision. Carina is well-versed in tools like Zendesk and GDS systems such as Amadeus and Sabre, showcasing her technical proficiency and problem-solving skills.
• Her dedication to delivering quality service and her ability to adapt to dynamic customer needs make her an excellent candidate for roles requiring strong communication and organizational capabilities.
• Customer Service Representative (Email Support): Delivered top-tier support for a design platform, managing account and billing inquiries via Zendesk. Supported various customer needs, including subscription modifications, tax documentation, and technical troubleshooting.
• Customer Service Representative (Chat Support): Provided seamless travel booking assistance for cardholders, utilizing Amadeus for flight reservations and handling escalations to ensure smooth experiences.
• Subject Matter Expert (SME): Monitored team performance using NICE and Excel, while facilitating package reservations for a leading travel platform.
• Account Executive: Managed inventory and participated in bidding processes for computer hardware and printer toners.
• Successfully handled high-volume inquiries for technology and travel companies, maintaining SLA targets and enhancing customer satisfaction.
• Demonstrated leadership as an SME, guiding team improvements through actionable feedback.
• Expertise in managing technical tools for reservations, including GDS Amadeus and Sabre, ensuring accurate and timely bookings.
• Customer Service Tools: Zendesk (3+ years)
• GDS Systems: Amadeus, Sabre (4+ years)
• Office Applications: Advanced proficiency in Microsoft Excel, Word, and PowerPoint
• Can start immediately.

• Socially-focused, naturally empathizes with people, easily seeing their point of view or understanding their emotions. Positive, non-threatening communication.
• Teaches and shares; often working collaboratively with others to help in any capacity.
• Accommodating; most comfortable working with others, often puts team/company goals before personal goals. Promotes teamwork by actively sharing authority.

Unassuming, unselfish and has a genuine interest in other people and a strong, intuitive understanding of them. Outgoing and friendly, they enjoy working with others and is lively, warm company.

A pleasant and extraverted person, Carina is an effective communicator, able to stimulate and motivate others while being aware of and responsive to their needs and concerns. Their congenial personality and friendly, interested attitude make them readily approachable. Carina gets along easily with a wide variety of people.