Lawrraine has a solid background in administrative tasks and customer service, with extensive experience in handling escalations, document validation, and customer inquiries. Her most relevant roles include:

• Senior SME - Documents Team at ClipBoard Health (Mar 2021 – Sep 2024), where she verified medical licenses, ran background checks, and validated important documents.

• Advanced Escalation Specialist at TiVo (Aug 2017 – Mar 2021), where she provided advanced troubleshooting, handled escalated cases, and performed various administrative tasks.

• Customer Service Representative at Ibex Global Solutions for ATT and DirecTV (Jun 2016 – Jul 2017), managing inbound calls, sales, and bill-related inquiries.

She has strong skills in customer support, data entry, case investigation, and document validation, making her well-suited for a client-facing role requiring high levels of accuracy, attention to detail, and communication.

1. Customer Support Expertise: Lawrraine has advanced skills in handling escalations and delivering exceptional customer service, which are critical for ensuring positive client experiences.

2. Document Validation Experience: Her role at ClipBoard Health involved verifying medical documents, which aligns with the data entry, tracking, and document management requirements of this role.

3. Proficiency in CRMs: She has intermediate experience with Zendesk and Salesforce CRM, both essential tools for managing client interactions and data efficiently.

4. Strong Attention to Detail: Her history of validating sensitive documents and managing escalated cases highlights her focus on accuracy and thoroughness.

5. Research and Administrative Skills: Lawrraine has advanced skills in research and data entry, both of which will be useful for tracking client applications and policy-related documentation.

1. No Direct Experience in Insurance: While she has significant administrative and customer support experience, there is no mention of direct involvement in the insurance industry, which is preferred for this role.

2. Limited Experience with Go High Level CRM: Although proficient with other CRMs, there is no specific mention of experience with Go High Level CRM, which is required for this role.

Lawrraine brings valuable experience in customer support, document validation, and administrative tasks, making her a good candidate for the Client Services Specialist role. While she lacks direct insurance industry experience and familiarity with Go High Level CRM, her adaptability and strong skill set in customer service and data management could help her excel in this position with some training.