Jan demonstrated strong communication skills and extensive experience in customer service, particularly within the IT services and Australian utility sectors. His background in hybrid customer-facing and technical roles positions him as a solid fit for the Technical Support Representative role. He comes across as articulate, confident, and highly adaptable, with a genuine commitment to customer satisfaction and service quality.

Work Experience & Technical Skills:

• He brings over 12 years of experience in the customer service industry, with approximately six to seven years specifically servicing Australian clients.
• His most recent roles were with companies in the managed IT services space, where he supported clients with basic troubleshooting, Office 365 management, device onboarding, and help desk operations.
• Though not a fully dedicated technical support agent, he consistently handled frontline troubleshooting, ticket triaging, and quality monitoring—demonstrating an ability to bridge both customer and technical needs effectively.
• He is particularly adept at managing end-to-end client concerns, from handling tickets and calls to investigating negative feedback and preparing management-level reports.
• His ability to grasp technical concepts and communicate them clearly to non-technical users is evident and well aligned with the expectations for the TSR role.
• He is able to start immediately. 

Predictive Index Behavioral Profile - Scholar

Strongest Behaviors

• Formal, reserved, introspective, and skeptical of new people; requires “proof” to build trust in new people.
• Detail-oriented and precise; follow-through is deep and literal to ensure tasks were completed in accordance with quality standards.
• Operationally, as opposed to socially, focused. Thinks, in specific terms, about what needs to be done and how to do it accurately and flawlessly; follows, in a literal way, that execution plan.
• Private, serious, introspective, and reserved. Takes time to connect to and trust new people.
• Focused; can concentrate on the task at hand for long periods. Quickly notices and understands technical matters more than social ones. Consistent and patiently thoughtful.
• Works at a steady, unwavering pace; most comfortable with familiar processes, environments, and co-workers. Doesn’t easily change.

Behavioral Summary

Jan-Mer is a serious, introspective person and an analytical and disciplined thinker. Careful, thorough and very focused on their responsibilities.

This individual is reserved and will generally express themself in a factual, direct, and succinct manner. A conscientious person, their approach to the work is systematic, methodical, and well organized, based on thorough knowledge of, and respect for “the book”. Working with factual, technical or detailed information, they’ll produce carefully thought-out work of high quality and precision. Whether doing work themself, or delegating to others, follow up is close to ensure high-quality results.