• Sheila Grace Silva is a seasoned professional with over eight years of work experience in customer service, technical support, and lead generation across industries such as BPO and manufacturing.
• Her strong communication skills, organizational excellence, and ability to build relationships make her an excellent candidate for roles requiring client interaction and administrative support.
• Work Experience and Career Highlights:
  • From 2015 to 2019, Sheila worked as a CSR and Technical Support Specialist in the BPO sector, where she consistently exceeded customer expectations by promptly resolving inquiries and diagnosing complex technical issues.
  • Between 2019 and 2023, she served as a Specialist, proficiently addressing customer concerns and ensuring satisfaction by offering tailored solutions.
  • Most recently, Sheila has demonstrated her expertise in lead generation and quoting support for a manufacturing company, successfully engaging potential customers and driving business growth through precise and compelling price quotations.
• Skill and Software Proficiency:
  • Sheila is proficient in several tools essential for administrative and client support roles, including Netsuite, Apollo, Salesforce, Microsoft Outlook & Teams, Pacejet, and Atlas.
  • Her technical adaptability allows her to efficiently manage customer relationships and operational workflows.
• Can start immediately.

Predictive Index Behavioral Profile - Guardian

Strongest Behaviors

• Socially-focused, naturally empathizes with people, easily seeing their point of view or understanding their emotions. Positive, non-threatening communication.
• Teaches and shares; often working collaboratively with others to help in any capacity.
• Accommodating; most comfortable working with others, often puts team/company goals before personal goals. Promotes teamwork by actively sharing authority.

Behavioral Summary

A very conscientious and disciplined person; particularly careful, thorough, and accurate in their work. This individual is exacting and strives to produce results that precisely meet the established goals. Works best where there are clear standards, expectations, reporting relationships and measurements for the work. Sheila Grace will depend upon professional training, their own experience, or management leadership, to provide those standards and the structure needed for their work.

Given sufficient experience, they will produce work of high quality, giving close attention to the accuracy of details. Stable and dependable; consistent in their actions and, if necessary, has sufficient patience to do work of a repetitive nature. Believes in having, and following, well-defined processes and procedures.