Candidate No. 596729
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Mark Eumer

Customer Support

Skills

★★★ Advanced:

Customer Service, Customer Experience, Customer Support, Customer Retention, more

★★ Intermediate:

Problem solving, Time Management, Human multitasking, Technical Support, more

Hourly Rate Gauge

Today's value  AUD $11.59

$10.38

if $ 1 = PHP 42

$12.58

if $ 1 = PHP 30
Currency Fluctuation Range

*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.

Employment Preferences

Availability:

 Full Time Part Time

Preferred Timezone:

Not Applicable

Hourly & Monthly Rate:
(inclusive of service fee)

Part Time: AUD $11.59 per hour or $1004.42 per month
Full Time: AUD $11.59 per hour or $2008.83 per month

*Plus GST for Australian Businesses
Remote Staff Recruiter Comments
  • Strengths and Competencies:
  • Mark is a highly adaptable and detail-oriented sales and operations professional with over six years of experience in eCommerce, customer support, and administrative management. He has a proven ability to streamline sales processes, optimize operations, and enhance client satisfaction. His expertise in data entry, sales support, and workflow optimization makes him a valuable asset for organizations seeking to improve efficiency and performance.
  • With strong skills in email management, client communication, and problem-solving, Mark plays a key role in coordinating with merchants, managing promotions, and improving sales strategies. His ability to handle both customer-facing and back-end operational tasks highlights his well-rounded capabilities.
  • Key Sales & Operations Experience:

  • Virtual Assistant – Operations & Admin Support (eCommerce, 2022-Present)

  • Managed sales operations, data entry, and merchant coordination to improve process efficiency.
  • Conducted market research and price analysis to optimize sales strategies.
  • Provided customer and merchant support to maintain high service quality.
  • Implemented solutions to enhance promotions and sales performance.

  • Medical Virtual Assistant (Healthcare, 2021-2022)

  • Assisted in patient scheduling, billing, and insurance verification, ensuring seamless operations.
  • Managed data entry and records processing for operational accuracy.

  • Customer Service Technical Support (Telecommunications, 2018-2021)

  • Handled customer inquiries, troubleshooting, and technical resolutions to maintain service efficiency.
  • Provided product knowledge and process improvements to enhance customer retention.
  • Opportunities for Growth:
  • Expanding expertise in sales automation tools (CRM, lead management, analytics) to optimize sales strategies.
  • Strengthening data-driven decision-making and process improvement techniques to enhance operational scalability.
  • Developing advanced sales forecasting and performance tracking skills to drive revenue growth.
  • Overall Assessment:
  • Mark is a highly skilled sales and operations professional with a strong background in eCommerce, customer service, and administrative management. His ability to optimize workflows, manage sales processes, and improve client satisfaction makes him a valuable contributor to any team. With further specialization in sales analytics and automation, he can play a critical role in scaling business operations and driving revenue growth. Predictive Index Behavioral Profile - Collaborator

    Strongest Behaviors
    • Persistence; consistent pursuit of goals in calm, methodical manner even when setbacks occur. 
    • Casual with rules. Focused on the goal, not how to get there; willing to bend the rules. Delegates implementation details.
    • Unworried and unhurried; takes each day as it comes with little planning for what might happen, particularly given the predictable routines that have been established.
    Behavioral Summary

    Mark Eumer is a warm, informal, outgoing, and congenial person who gets along comfortably with most people, meets new people easily and enjoys doing so, and works as well in group situations as well as one-on-one. A persistent, eager helper; has the kind of comfort with intangibles required to do work requiring an intuitive understanding of others’ viewpoints and feelings.

    This individual is able to reach and stimulate others while being aware of and sympathetically interested in their needs. Unselfish and derives satisfaction from doing things for other people and being liked and appreciated by them for doing so.

    • Employment History
    Operations and Admin Support Specialist
    Industry:Consulting (Business & Management)Employment Period:January 2022 to February 2025 (37 Months)Duties and Responsibilities:Skilled Operations Support Specialist with expertise in administrative tasks, data entry, quality management, and client communication. Proficient in process improvement, technical issue resolution, and training.
    Chat and Email Support Representative
    Industry:Healthcare / MedicalEmployment Period:January 2022 to April 2022 (3 Months)Duties and Responsibilities:(Project Based) Responding to patients' inquiries through email regarding concerns about COVID. Assist patients with requesting and scheduling doctor's appointments online. Providing a step-by-step procedure for using the hospital's online portal.
    Customer Service Representative Troubleshooting Department
    Industry:TelecommunicationEmployment Period:September 2018 to October 2021 (37 Months)Duties and Responsibilities:Handle customer complaints, provide effective and efficient solutions, and offer appropriate alternatives. Helping customers understand the services offered by the company. Identify and assess customers' needs to achieve satisfaction. Help to promote ongoing customer interest in the company's products or
    Education History

    Field of Study:

    Not Applicable

    Major:

    Technology

    Graduation Date:

    January 2018

    Located In:

    Philippines

    License and Certification:

    Not Applicable

    Skills

    ★★★ Advanced:
    Customer Service, Customer Experience, Customer Support, Customer Retention, Troubleshooting, Data Entry, Virtual Assistant Skills, Operations Management, Administrative Support, Google Apps, Microsoft Office, Sales operations

    ★★ Intermediate:
    Problem solving, Time Management, Human multitasking, Technical Support, Critical Thinking, Snowflake, Wi-Fi Troubleshooting, Marketing

    Work at Home Capabilities

    Internet Bandwidth:

    Greater than 100mbps

    Working Environment:

    Private Room

    Speed Test Result:

    https://www.speedtest.net/result/16775562992

    Internet Type:

    Fiber

    Hardware Type:

    Laptop

    Brand Name:

    Acer

    Processor:

    Intel(R) Core(TM) i5-10210U CPU @ 1.60GHz 2.11 GHz

    Operating System:

    Windows 11