Candidate No. 591323
PLAY AUDIO
Juan Paulo

Customer Support

Skills

★★★ Advanced:

Customer Experience, Customer Handling, Technical Support, Email Handling, more

★★ Intermediate:

Google Web Toolkit, Citrix CRM, Amadeus CRS, Data Collection, more

Hourly Rate Gauge

Today's value  AUD $9.12

$8.32

if $ 1 = PHP 42

$9.70

if $ 1 = PHP 30
Currency Fluctuation Range

*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.

Employment Preferences

Availability:

 Full Time

Preferred Timezone:

Australian Western Standard Time, Australian Central Standard Time, Australian Eastern Standard Time

Hourly & Monthly Rate:
(inclusive of service fee)

Full Time: AUD $9.12 per hour or $1581.48 per month

*Plus GST for Australian Businesses
Remote Staff Recruiter Comments
  • Juan Paulo  brings extensive experience in customer service and operations, with a strong focus on the travel industry.
  • His professional background includes roles where he managed complex travel-related inquiries, including flight reservations, cancellations, and disruptions. 
  • Successfully addressed customer inquiries for airlines, providing assistance with flight schedules, ticket prices, baggage policies, and loyalty programs.
  • Demonstrated proficiency in handling service disruptions such as flight delays, cancellations, and lost baggage, ensuring seamless customer experiences and satisfaction.
  • Utilized GDS systems like Amadeus to facilitate accurate flight, hotel, and car reservations while maintaining high standards of service.
  • Played a pivotal role in collecting customer feedback to improve travel services, contributing to enhanced operational processes.
  • Expertise in client relationship management, problem-solving, and handling high-pressure scenarios within the travel sector. Skilled in communication, strategic planning, and issue resolution tailored to the dynamic nature of the travel industry.
  • Advanced knowledge of GDS systems like Amadeus, CRM platforms such as Salesforce and Zendesk, and other essential tools for operational efficiency in travel management.
  • Can start immediately.
Predictive Index Behavioral Profile - Specialist

Strongest Behaviors
  • Formal, reserved, introspective, and skeptical of new people; requires “proof” to build trust in new people.
  • Detail-oriented and precise; follow-through is deep and literal to ensure tasks were completed in accordance with quality standards.
  • Operationally, as opposed to socially, focused. Thinks, in specific terms, about what needs to be done and how to do it accurately and flawlessly; follows, in a literal way, that execution plan.
Behavioral Summary

Juan Paulo is a very conscientious person, particularly attentive to, careful of, and accurate with the details involved in the job. Identifies problems, and enjoys solving them, particularly within own area of expertise.

Reserved, serious, and always concerned with the exact correctness of the work. Self-discipline, sense of duty, and respect for authority and tradition are strong qualities in Juan Paulo , who takes responsibilities very seriously.

Employment History
Email Representative
Industry:Travel / TourismEmployment Period:January 2021 to January 2024 (36 Months)Duties and Responsibilities:
  • (Airlines) Address customer questions regarding flights, booking, cancellations, baggage policies, and other airline-related services.
  • Offer detailed information about flight schedules, ticket prices, loyalty programs, and special promotions.
  • Keep accurate records of customer interactions, including complaints, inquiries, and resolutions.
  • Conduct follow-up communications to ensure customer satisfaction and resolve any pending issues.
Patient Coordinator Pre Authorization Specialist
Industry:Healthcare / MedicalEmployment Period:January 2021 to July 2022 (18 Months)Duties and Responsibilities:
  • Efficiently handles a large volume of medication orders, ensuring accuracy and timeliness.
  • Proactively obtains pre-approval for healthcare services or medications, ensuring smooth delivery of care and avoiding denials.
  • Communicate directly to patients, providers, and insurance for any schedule related to their care or medication process.
  • Communicates effectively with medical facilities to resolve any discrepancies and maintain seamless operations.
  • Diligently follows up on missing or inaccurate information to ensure all details are correct based on HIPAA guidelines 
Patient Coordinator II
Industry:BioTechnology / Pharmaceutical / Clinical researchEmployment Period:May 2000 to January 2021 (248 Months)Duties and Responsibilities:
  • Addressing inquiries from patients, their families, and referring healthcare professionals.
  • Informing patients about their medical prescription and available treatment options.
  • Upholding patient confidentiality and ensuring high-quality care.
  • Arranging and managing patient appointments with healthcare providers.
Senior Associate
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:October 2019 to April 2020 (6 Months)Duties and Responsibilities:
  • Booking for flight, hotel and car reservation for the customers.
  • Resolve customer complaints related to flight delays, cancellations, lost baggage, and other service disruptions.
  • Prepare and submit reports on common issues, customer feedback, and service performance to management.
  • Collect and report customer feedback to help improve service quality and customer satisfaction.
  • Maintain the confidentiality of customer information at all times.
Technical Support Representative
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:June 2017 to September 2019 (27 Months)Duties and Responsibilities:
  • Respond to customer inquiries and provide technical support via phone, email, and chat promptly and professionally.
  • Troubleshoot technical issues reported by customers, working towards a quick resolution.
  • Escalate complex issues to the appropriate team or department when necessary.
Patient Coordinator II
Industry:Not ApplicableEmployment Period:January 1970 to January 1970 (1 Month)Duties and Responsibilities:Addressing inquiries from patients, their families, and referring healthcare professionals. Informing patients about their medical prescription and available treatment options. Upholding patient confidentiality and ensuring high-quality care. Arranging and managing patient appointments with healthcare providers.
Senior Associate
Industry:Not ApplicableEmployment Period:October 2019 to April 2020 (6 Months)Duties and Responsibilities:Booking for flight, hotel and car reservation for the customers. Resolve customer complaints related to flight delays, cancellations, lost baggage, and other service disruptions. Prepare and submit reports on common issues, customer feedback, and service performance to management. Collect and report customer feedback to help improve service quality and customer satisfaction. Maintain the confidentiality of customer information at all times.
Email Representative
Industry:Not ApplicableEmployment Period:January 1970 to January 1970 (1 Month)Duties and Responsibilities:(Airlines) Address customer questions regarding flights, booking, cancellations, baggage policies, and other airline-related services. Offer detailed information about flight schedules, ticket prices, loyalty programs, and special promotions. Keep accurate records of customer interactions, including complaints, inquiries, and resolutions. Conduct follow-up communications to ensure customer satisfaction and resolve any pending issues.
Patient Coordinator Pre Authorization Specialist CVS
Industry:Not ApplicableEmployment Period:January 1970 to January 1970 (1 Month)Duties and Responsibilities:Efficiently handles a large volume of medication orders, ensuring accuracy and timeliness. Proactively obtains pre-approval for healthcare services or medications, ensuring smooth delivery of care and avoiding denials. Communicate directly to patients, providers, and insurance for any schedule related to their care or medication process. Communicates effectively with medical facilities to resolve any discrepancies and maintain seamless operations. Diligently follows up on missing or inaccurate information to ensure all details are correct based on HIPAA guidelines WORK EXPERIENCE
Technical Support Representative
Industry:Not ApplicableEmployment Period:June 2017 to September 2019 (27 Months)Duties and Responsibilities:Respond to customer inquiries and provide technical support via phone, email, and chat promptly and professionally. Troubleshoot technical issues reported by customers, working towards a quick resolution. Escalate complex issues to the appropriate team or department when necessary.
Education History

Field of Study:

Food & Beverage Services Management

Major:

Management

Graduation Date:

April 2008

Located In:

Philippines

License and Certification:

Not Applicable

Skills

★★★ Advanced:
Customer Experience, Customer Handling, Technical Support, Email Handling, Sales

★★ Intermediate:
Google Web Toolkit, Citrix CRM, Amadeus CRS, Data Collection, Email client

Work at Home Capabilities

Internet Bandwidth:

Between 5mbps to 100mbps

Working Environment:

Private Room

Speed Test Result:

www.speedtest.net

Internet Type:

DSL

Hardware Type:

Laptop

Brand Name:

Lenovo

Processor:

Intelcore i5 | 8GB RAM | 512 GB SSD

Operating System:

Windows 10