• Mikhail has over a decade of experience working remotely with international teams, specializing in project management, client success, and community management.
• His background includes roles as a project manager, client success manager, online community manager, and copywriter.
• His core competencies are:
  • Communication: Proficient in both written and verbal English, with strong grammar skills. Experienced in internal and external corporate communications, copywriting, editing, and proofreading.
  • Customer Support & Community Management: Extensive experience in text-based, VOIP, and video call-based customer support. Skilled in managing online communities, including customer relationship management and quality assurance.
  • Project Management & Coordination: Proven track record in project management, particularly in digital events, client success, and event coordination. Capable of leading teams and managing client relations.
  • Social Media & Website Management: Expertise in social media management (Twitter, Facebook, YouTube) and website management using platforms such as WordPress, Siteforum, and Wix.
  • Technical Proficiency: Competent in hardware and software troubleshooting. Familiar with tools like JIRA, Zendesk, and TeamSupport for tech support and customer service.
  • Data Management: Skilled in data validation and entry, with experience in handling large datasets for international teams.
  • Event Management: Organized and coordinated virtual events, managing all aspects from planning to execution.
• He has used the tools & technologies:
  • Office Tools: Google Suite, Microsoft Office, FOSS Alternatives.
  • Communication Platforms: Mailchimp, Zoom, Slack, Teams.
  • Project Management Tools: Trello, Asana, JIRA, AtTask.
  • Customer Support Platforms: JIRA, Zendesk, Teamsupport, Livechat.
  • Website Management: WordPress, Siteforum, Wix.

• Focused; can concentrate on the task at hand for long periods. Quickly notices and understands technical matters more than social ones. Consistent and patiently thoughtful.
• Attention to detail; follows through on tasks to ensure completion in general accordance with quality standards.
• Operationally, as opposed to socially, focused. Thinks about what needs to be done, and how to do it well, and generally follows that execution plan.

Mikhail is thoughtful, disciplined, and particularly attentive to, careful of, and accurate with the details involved in the job. Identifies problems, and enjoys solving them, particularly within their area of expertise. 

With experience and/or training, they will develop a high level of specialized expertise. Serious and dedicated to the job and the company.

A modest and unassuming person, they work autonomously in their area of expertise.