Industry:Not ApplicableEmployment Period:November 2023 to June 2024 (7 Months)Duties and Responsibilities:● Prepare customer spreadsheets and keep online records
● Responding to emails
● Prepare Inventory Daily
● Gather and organize data for statistical analysis
● Handle and manage Chargebacks and Refunds
Candidate No. 588113
PLAY AUDIO
Beatriz Marie
Administrative
Skills
★★★ Advanced:
Customer Service, more
★★ Intermediate:
Virtual Assistant Skills, Microsoft Excel, Zoho CRM, Zendesk, more
Hourly Rate Gauge
Today's value AUD $9.95
$9.01
if $ 1 = PHP 42$10.66
if $ 1 = PHP 30Currency Fluctuation Range
*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.
Employment Preferences
Availability:
Part Time Full Time
Preferred Timezone:
Australian Western Standard Time, Australian Central Standard Time, Australian Eastern Standard Time
Hourly & Monthly Rate:
(inclusive of service fee)
Part Time: AUD $9.95 per hour or $861.97 per month
Full Time: AUD $9.95 per hour or $1723.93 per month
*Plus GST for Australian Businesses
Remote Staff Recruiter Comments
Employment History
Virtual Assistant
Guest Service Specialist
Industry:Not ApplicableEmployment Period:June 2023 to October 2023 (4 Months)Duties and Responsibilities:Effectively resolve client questions and concerns through phone, chat, emails,
and texts (as needed) in a considerate and timely manner
● Handle and manage tickets assigned
● Respond to publicly-posted reviews on Yelp and Google Business (as needed)
● Take ownership of clients' issues or concerns from beginning to end
● Compose thoughtful, personalized responses to a variety of client requests
● Triage incoming requests & spot trends in client issues to flag for the rest of the team
● Participate and contribute to the ongoing learning and success of your team
through monthly training and weekly meetings
● Collaborating with the management team to implement customer service strategies and improve overall customer satisfaction.
Real Time Analyst
Industry:Not ApplicableEmployment Period:June 2021 to June 2023 (24 Months)Duties and Responsibilities:● Monitoring and managing the real time resource levels through the available technology and workforce to recommend any required changes in shift patterns. Ensure sufficient coverage of respective queues cross the teams and locations.
● Updating schedules real time in accordance with business requirements.
● Monitoring the effectiveness of communication systems in conjunction with the IT department and recommend and implement changes where required Responsible for the maintenance and ongoing administration of reports and the CS systems in use. Responsible for newcomers/leavers management and keeping actual reporting line reflected in the respective reports.
● Provide administration support and maintenance to CS staff with access to systems based on skills.
● Work in co-operation with management, and the CS Planner & Analyst to advise about the most efficient and effective mix of skill-sets, resources usage, optimal call and chat -routing, staff planning and other areas of efficiency gains.
● Work in co-operation with management, and the CS Planner & Analyst to advise about the most efficient and effective mix of skill-sets, resources usage, optimal call and chat -routing, staff planning and other areas of efficiency gains.
Customer Support Advisor
Industry:Not ApplicableEmployment Period:June 2019 to June 2021 (24 Months)Duties and Responsibilities:● Addressed customer service enquiries quickly and accurately.
● Established warm and friendly rapport whilst interacting with customers by phone, email and on live chat. Resolved customer queries and problems using effective communication and providing step-by-step solutions.
● Maximized customer satisfaction by resolving service issues promptly.
● Handled complaints calmly and professionally, providing appropriate solutions to promote continued customer satisfaction.
Service Crew
Industry:Not ApplicableEmployment Period:November 2017 to November 2017 (1 Month)Duties and Responsibilities:● Took food orders from guests, proactively promoting deals and meal add-ons for upselling purposes.
● Accurately placed orders into point-of-sale systems, using card readers or cash registry to process payments and provide change when necessary
● Maintained outstanding customer satisfaction levels by delivering service with a smile and going the extra mile to attend to customer requirements
Education History
Field of Study:
Not Applicable
Major:
Information Technology
Graduation Date:
January 2019
Located In:
Philippines
License and Certification:
Not Applicable
Skills
★★★ Advanced:
Customer Service
★★ Intermediate:
Virtual Assistant Skills, Microsoft Excel, Zoho CRM, Zendesk, Google Calendar
Work at Home Capabilities
Internet Bandwidth:
Greater than 100mbps
Working Environment:
Private Room
Speed Test Result:
https://www.speedtest.net/result/16589142376
Internet Type:
DSL
Hardware Type:
Laptop
Brand Name:
MSI
Processor:
i3
Operating System:
Windows 11
- Beatriz has over 6 years of experience in customer service roles, including positions as a Virtual Assistant, Guest Service Specialist, Real-Time Analyst, and Customer Support Advisor.
- She has demonstrated her ability to manage customer interactions effectively, including resolving client issues, handling chargebacks, and managing real-time resources.
- Her contributions to implementing customer service strategies and providing administrative support highlight her capacity to enhance operational efficiency and customer satisfaction.
- She is proficient in customer service, problem-solving, and statistical data management.
- She is experienced in using various communication platforms and tools essential for remote work, including handling customer queries across multiple channels and managing reports and schedules in a dynamic environment.
- Can start immediately.
Predictive Index Behavioral Profile - IndividualistStrongest Behaviors
- Private, serious, introspective, and reserved. Takes time to connect to and trust new people.
- Focused; can concentrate on the task at hand for long periods. Quickly notices and understands technical matters more than social ones. Consistent and patiently thoughtful.
- Works at a steady, unwavering pace; most comfortable with familiar processes, environments, and co-workers. Doesn’t easily change.
Behavioral SummaryBeatriz Marie is independent and individualistic in thinking and behavior. Has strong ideas and opinions and expresses them with confidence and certainty.
Having a willingness to take risk, this individual is likely to develop and act on ideas that are distinctly new or unconventional. This is a creative and nonconformist personality.