• Benzaren has over 7 years of experience in health insurance, customer service, and technical support.
• Notable roles include Team Lead for Healthcare Advocates and ServiceDesk Analyst.
• He holds certifications in Agile Foundations and Agile Product Novice.
• Successfully led a team of healthcare advocates, assisting members with insurance benefits, coverage, and claims.
• Handled escalated customer concerns, ensuring resolution and maintaining high customer satisfaction.
• Experience in technical support, diagnosing issues related to hardware and software products, and managing inbound call incidents.
• Proficient in root cause analysis, people and time management, and requirements gathering.
• Experienced in using Servicenow for incident ticketing and knowledge management.
• Familiar with technical tools such as Office 365 and Active Directory.

Predictive Index Behavioral Profile - Specialist

Strongest Behaviors

• Formal, reserved, introspective, and skeptical of new people; requires “proof” to build trust in new people.
• Detail-oriented and precise; follow-through is deep and literal to ensure tasks were completed in accordance with quality standards.
• Operationally, as opposed to socially, focused. Thinks, in specific terms, about what needs to be done and how to do it accurately and flawlessly; follows, in a literal way, that execution plan.

Behavioral Summary

Benzaren is a very conscientious person, particularly attentive to, careful of, and accurate with the details involved in the job. Identifies problems, and enjoys solving them, particularly within own area of expertise.

Reserved, serious, and always concerned with the exact correctness of the work. Self-discipline, sense of duty, and respect for authority and tradition are strong qualities in Benzaren, who takes responsibilities very seriously.