Industry:OthersEmployment Period:July 2014 to July 2019 (60 Months)Duties and Responsibilities:International Publishing Account (Appointment Setter)
- Conduct outbound calls to promote and sell book bundles.
- Present promotional offers to drive sales.
- Collect and maintain accurate contact information for future campaigns.
- Assess customer preferences and recommend appropriate book bundles. Schedule appointments or facilitate customer connections with sales representatives.
- Assist customers with sending and receiving money transfers.
- Confirm transaction statuses and ensure funds are available for pick-up or delivery.
- Verify rebate eligibility by reviewing customer documents.
- Process and submit rebate applications accurately.
- Track rebate statuses and address customer inquiries.
- Provide detailed explanations of billing statements over the phone.
- Resolve account issues efficiently for redirected subscribers.
- Precious Pearl brings over a decade of diverse experience spanning industries such as customer support, financial services, legal advocacy, fitness, and telecommunication.
- Her breadth of expertise includes appointment setting, billing, legal documentation, and technical support.
- 10+ years of professional experience in dynamic customer-focused roles.
- Skilled in managing complex client engagements, from disability advocacy to financial services, emphasizing compliance and accuracy.
- Provided end-to-end case management in legal advocacy, handling SSA communications, and ensuring claimants' informed status.
- Delivered seamless customer experiences in vehicle logistics, fitness tech support, and financial service inquiries.
- Known for consistently meeting deadlines and maintaining quality in high-volume environments across various sectors.
- Exceptional customer support and communication skills, demonstrated in handling chat, email, and phone queries effectively.
- Proficient in using CRM and various digital communication tools, enhancing operational efficiency.
- Strong organizational skills and time management, enabling the successful execution of multiple simultaneous tasks.
- Expertise in technical troubleshooting, particularly in fitness software/hardware solutions.
- Can start immediately.
Predictive Index Behavioral Profile - GuardianStrongest Behaviors
- Driven to protect the company against risk by thoroughly leveraging their background and strictly following “the book.”
- Cautious; follows a well-established and proven plan to avoid making mistakes. Does the background research necessary to have proof to support decisions before action is taken.
- Detail-oriented and accommodating; most comfortable working as part of a well-defined team for which they produce high-quality output and decisions.
Behavioral SummaryA very conscientious and disciplined person; particularly careful, thorough, and accurate in their work. This individual is exacting and strives to produce results that precisely meet the established goals. Works best where there are clear standards, expectations, reporting relationships and measurements for the work. Precious Pearl will depend upon professional training, their own experience, or management leadership, to provide those standards and the structure needed for their work.