Candidate No. 572286
PLAY AUDIO
Julie

Customer Support

Skills

★★★ Advanced:

Customer Service, more

★★ Intermediate:

English Language, Computer Literacy, Typing, Outbound Calling, more

Hourly Rate Gauge

Today's value  AUD $9.12

$8.32

if $ 1 = PHP 42

$9.70

if $ 1 = PHP 30
Currency Fluctuation Range

*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.

Employment Preferences

Availability:

 Full Time

Preferred Timezone:

Australian Western Standard Time, Australian Central Standard Time, Australian Eastern Standard Time, New Zealand Daylight Time

Hourly & Monthly Rate:
(inclusive of service fee)

Full Time: AUD $9.12 per hour or $1581.48 per month

*Plus GST for Australian Businesses
Remote Staff Recruiter Comments
  • Julie has around 20 years of experience in customer service roles, handling retail banking operations.
  • Possesses extensive experience in outbound and inbound customer service within the consumer and business banking sectors.
  • Demonstrated expertise in handling complex customer issues, including claims, fraud complaints, and transaction reviews.
  • Proven ability to effectively guide customers through online banking processes and card activations.
  • Can start immediately.

Predictive Index Behavioral Profile - Specialist

Strongest Behaviors

  • Formal, reserved, introspective, and skeptical of new people; requires “proof” to build trust in new people.
  • Detail-oriented and precise; follow-through is deep and literal to ensure tasks were completed in accordance with quality standards.
  • Driven to protect the company against risk by thoroughly leveraging their background and strictly following “the book.”

Behavioral Summary

Julie is a very conscientious person, particularly attentive to, careful of, and accurate with the details involved in the job. Identifies problems, and enjoys solving them, particularly within own area of expertise.

Reserved, serious, and always concerned with the exact correctness of the work. Self-discipline, sense of duty, and respect for authority and tradition are strong qualities in Julie, who takes responsibilities very seriously.

Employment History
Customer Service Specialist
Industry:Not ApplicableEmployment Period:March 2010 to September 2021 (138 Months)Duties and Responsibilities:Taguig Provided primary customer support to internal and external customers. Resolved concerns with products or services to help with retention and drive sales. Addressed customer complaints and mitigated Contact dissatisfaction by employing timely and on-point solutions. Phone Achieved high satisfaction rating through 9399285307 proactive one-call resolutions of customer E-mail issues. japitanjulie1004@gmail.co Maintained customer satisfaction with forward- m thinking strategies focused on addressing customer needs and resolving concerns. Skills
Customer Service Specialist
Industry:Not ApplicableEmployment Period:November 2008 to January 2010 (14 Months)Duties and Responsibilities:Telephone etiquette ICT Marketing Services Inc., Shaw Blvd., Mandaluyong City Good communication Provided primary customer support to internal skills and external customers. Customer Relations Resolved concerns with products or services to Complaint resolution help with retention and drive sales. Addressed customer complaints and mitigated Professional telephone dissatisfaction by employing timely and demeanor on-point solutions. CRM Achieved high satisfaction rating through proactive one-call resolutions of customer issues. Maintained customer satisfaction with forward- thinking strategies focused on addressing customer needs and resolving concerns.
Outbound Call Center Representative
Industry:Not ApplicableEmployment Period:October 2006 to October 2008 (24 Months)Duties and Responsibilities:Made outbound calls to potential and existing customers by telephone to qualify leads Educated customers on offerings and upsold products and services to increase revenue. Scheduled appoinments to create sales opportunities
Data Processor
Industry:Not ApplicableEmployment Period:July 2002 to January 2006 (42 Months)Duties and Responsibilities:hills, Mandaluyong City Compiled information and input into database. Utilized established methods for data processing and analysis for consistency and accuracy. Generated detailed reports from collected data to inform superiors. Sorted and processed incoming reports before putting data into processing software. Compiled and verified accuracy and sorting information to prepare source data for computer entry. Verified accuracy of data before transcribing. Managed and organized documents for data entry tasks. Used computer software to store and retrieve data.
Education History

Field of Study:

Secretarial

Major:

Secretarial Studies

Graduation Date:

March 2002

Located In:

Philippines

License and Certification:

Stenographer passer

Skills

★★★ Advanced:
Customer Service

★★ Intermediate:
English Language, Computer Literacy, Typing, Outbound Calling

Work at Home Capabilities

Internet Bandwidth:

Greater than 100mbps

Working Environment:

Private Room

Speed Test Result:

https://fast.com/#

Internet Type:

Fiber

Hardware Type:

Laptop

Brand Name:

Lenovo

Processor:

Intel Core I3

Operating System:

Windows 11