Maria Frances has more than 24 years of experience in the field of Technical Support and Team Management. Her extensive experience in managing teams and operations makes her a compelling candidate for a Team Manager position.

Areas of Work:

• Team Management and Mentoring
• Operations Management
• Process Building and Documentation
• Performance Management and Reporting

Industries:

• Technical Support
• IT Services
• Customer Service

Career Highlights / Relevant Projects:

• Successfully managed teams for Intel support programs, ensuring high performance and adherence to KPIs and SLAs.
• Developed and implemented support processes and policies, leading to improved team efficiency and service delivery.
• Transitioned a large team to a work-from-home setup during the pandemic, maintaining productivity and team cohesion.
• Provided comprehensive training and performance coaching, resulting in consistently high-quality service and team development.
• Prepared and presented operational reports to stakeholders, ensuring transparency and continuous improvement.

Skill Proficiency + Tech / Software Proficiency:

Skills:

• Team Management (15+ years)
• Operations Management (15+ years)
• Performance Management (15+ years)
• Process Improvement and Documentation
• Interpersonal and Communication Skills

Software Proficiency:

• Salesforce CRM
• MS Teams
• Microsoft Office Suite (Excel, Word, PowerPoint)
• Google Workspace
• PDF

Maria Frances is currently available to start working immediately and she is comfortable with shifting schedules to meet client needs.

Predictive Index Profile - Specialist

• Formal, reserved, introspective: Skeptical of new people; requires “proof” to build trust.
• Detail-oriented and precise: Follows through to ensure tasks are completed with quality.
• Operationally focused: Thinks about tasks in specific terms and follows a precise execution plan.
• Fast-paced worker: Produces results in accordance with schedules and standards.
• Task-focused: Identifies and fixes technical problems, often independently.
• Independent thinker: Comfortable taking action without input; analytical and private.
• Assertive drive: Accomplishes goals by overcoming obstacles; communicates directly.

Summary: Maria Frances is a conscientious professional, attentive to detail, and accurate in her work. She enjoys identifying and solving problems, particularly within her area of expertise. Reserved and serious, she takes her responsibilities very seriously and respects authority and tradition. With experience and training, she will develop a high level of specialized expertise and efficiency. Her disciplined and cautious approach to decision-making ensures she plans ahead, double-checks, and follows up carefully on tasks. Maria Frances prefers working within her field of specialty and requires evidence to support changes to established methods. She is sensitive to criticism and strives to ensure work is done correctly.

 

Maria Frances is a highly experienced team manager with strong technical support and operational management skills. Her extensive background, leadership capabilities, and readiness to transition to remote work make her a promising candidate for the team manager role. She has demonstrated exceptional ability in process improvement, team development, and maintaining high performance standards. Her reserved yet assertive nature, coupled with her meticulous approach to work, positions her as a valuable asset for any organization.