• Bobby is a seasoned professional with over a decade of experience in customer interaction, including roles in banking, sales, and marketing.
• His career spans diverse industries such as financial services, telecommunications, and retail, showcasing his adaptability and customer service expertise.
• He has demonstrated excellence in relationship management, problem resolution, and data accuracy, making him a strong candidate for roles requiring client engagement and team coordination.
• Bobby brings 10+ years of relevant experience, including positions such as:
  • Senior Specialist II in a global financial services organization, managing escalations and providing comprehensive banking solutions.
  • Sales Representative for a US-based technology distribution firm, handling inbound and outbound sales, order processing, and client negotiations.
  • Virtual Assistant for a consultancy, where he focused on client prospecting, HR functions, and team management.
• He holds a Bachelor of Science in Economics from a leading university in the Philippines, further strengthened by memberships in prominent economics societies. His educational achievements include editorial and academic awards, highlighting his analytical and research capabilities.
• At a leading bank, effectively managed complex customer escalations, contributing to client retention and satisfaction.
• Consistently exceeded sales targets in his telecommunications role, developing strong client relationships and securing repeat business.
• Demonstrated leadership by training and mentoring new hires, ensuring seamless team performance in a remote setting.
• Proficient in tools such as Hubspot CMS, Outlook, MS Word, and Excel, reflecting a solid grasp of technology-driven environments.
• Exceptional communication skills across phone, email, and chat, enabling effective client interactions.
• Strong organizational skills with a proven ability to manage data collection, appointment setting, and team collaboration.
• Can start immediately

Predictive Index Behavioral Profile - Guardian

Strongest Behaviors

• Driven to protect the company against risk by thoroughly leveraging their background and strictly following “the book.”
• Cautious; follows a well-established and proven plan to avoid making mistakes. Does the background research necessary to have proof to support decisions before action is taken.
• Detail-oriented and accommodating; most comfortable working as part of a well-defined team for which they produce high-quality output and decisions.

Behavioral Summary

A very conscientious and disciplined person; particularly careful, thorough, and accurate in their work. This individual is exacting and strives to produce results that precisely meet the established goals. Works best where there are clear standards, expectations, reporting relationships and measurements for the work. Bobby will depend upon professional training, their own experience, or management leadership, to provide those standards and the structure needed for their work.