Candidate No. 567244
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Jose Juris

Customer Support

Skills

★★★ Advanced:

Retention, Apollo, Amadeus CRS, Sabre GDS, more

★★ Intermediate:

Team Management, more

Hourly Rate Gauge

Today's value  AUD $10.93

$9.83

if $ 1 = PHP 42

$11.81

if $ 1 = PHP 30
Currency Fluctuation Range

*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.

Employment Preferences

Availability:

 Part Time Full Time

Preferred Timezone:

Australian Western Standard Time, Australian Central Standard Time, Australian Eastern Standard Time, New Zealand Daylight Time

Hourly & Monthly Rate:
(inclusive of service fee)

Part Time: AUD $10.93 per hour or $947.44 per month
Full Time: AUD $5.01 per hour or $869.23 per month

*Plus GST for Australian Businesses
Remote Staff Recruiter Comments
  • Juris brings over a decade of experience in operations and leadership roles within the Business Process Outsourcing (BPO) and travel industries. 
  • His progressive career includes positions such as Operations Manager, Deputy Manager in Quality Assurance, and various Team Manager roles.
  • Oversaw daily business operations for a workforce of over 120, ensuring client KPIs were met and fostering employee performance through tailored strategies.
  • Spearheaded quality improvement initiatives, data analysis, and escalations management, leading to enhanced operational metrics.
  • Demonstrated a strong capacity for leadership and training, ensuring new hires transitioned successfully and met performance targets.
  • Played a pivotal role in reducing PNR errors through innovative campaigns and action plans.
  • Successfully led teams to exceed quality and service benchmarks in high-pressure environments.
  • Recognized with multiple accolades, including a prestigious service award for consistent excellence.
  • Proficient in GDS systems (Apollo, Amadeus, Sabre, WorldSpan) and MS Excel.
  • Demonstrated leadership skills, with experience in performance coaching and quality monitoring.
  • Adept at managing client relationships and implementing data-driven strategies for continuous improvement.
  • Can start immediately.
Predictive Index Behavioral Profile - Persuader

Strongest Behaviors
  • Proactively connects quickly to others; open and sharing. Builds and leverages relationships to get work done.
  • Comfortably fluent and fast talk, in volume. Enthusiastically persuades and motivates others by considering their point of view and adjusting delivery.
  • Collaborative; usually works with and through others. Intuitive understanding of team cohesion, dynamics, and interpersonal relations.
Behavioral Summary

Jose Juris is an engaging, stimulating communicator, poised and capable of projecting enthusiasm and warmth, and of motivating other people.

Has a strong sense of urgency, initiative and competitive drive to get things done, with emphasis on working with and through people in the process. Understands people well and uses that understanding effectively in influencing and persuading others to act.

Employment History
Acting OM
Industry:Not ApplicableEmployment Period:November 2020 to June 2024 (43 Months)Duties and Responsibilities:as Management focused on newly launched campaigns Deputy Manager, United Airlines - Quality Assurance
Team Manager
Industry:Not ApplicableEmployment Period:July 2015 to May 2017 (22 Months)Duties and Responsibilities:Not Applicable
Service Director Subject Matter Expert
Industry:Not ApplicableEmployment Period:October 2013 to June 2015 (20 Months)Duties and Responsibilities:Not Applicable
Team Manager
Industry:Not ApplicableEmployment Period:December 2011 to October 2013 (22 Months)Duties and Responsibilities:Not Applicable
Travel Associate
Industry:Not ApplicableEmployment Period:August 2009 to September 2010 (13 Months)Duties and Responsibilities:Not Applicable
Operations Manager
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:December 2020 to March 2024 (39 Months)Duties and Responsibilities:
  •  Overseeing a workforce of at least 120 individuals, the primary responsibility involves the adept management of day-to-day business operations.
  • Ensure that client set KPIs are being met
  • Tasked with overseeing client relationships and serving as the primary point of contact on a daily basis.
  • Collaborate closely with team leaders and colleagues to ensure they possess the requisite skills and knowledge for optimal performance and success.
  • Develop innovative strategies to ensure each employee successfully achieves their performance targets.
Train coach
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:January 2018 to January 2020 (24 Months)Duties and Responsibilities:
  • Ensure process meets Stipulated Timelines and Service level agreements.
  • Actively manage staff on a regular basis to ensure all issues are dealt with effectively and efficiently.
  • Train, coach, and motivate team members.
  • Responsible for Staff retention/attrition level.
  • Ensure that key metrics are met such as Handle Time, Attendance, Quality, Sales
Subject Matter Expert United Airlines
Industry:Not ApplicableEmployment Period:October 2010 to November 2011 (13 Months)Duties and Responsibilities:Not Applicable
Team Manager, United Airlines - Operations
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:January 2018 to January 2020 (24 Months)Duties and Responsibilities:
  • Ensure the quality improvement of the site
  • Ensure that Quality Assurance Analysts meet their weekly number of evals
  • Generate reports and data analysis to help Operations improve call handling
  • Handle escalations sent by the client and work with Team Leaders and OPS Managers to have these escalations addressed
  • Initiate and suggest training programs based on Quality scores' areas of improvement
  • Spearheaded certain action plans to minimize client escalations and errors (PNR Queue, EPLUS Clean-up)
  • Deliver coaching to improve call handling skills
Team Leader Ritual
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:February 2020 to December 2020 (10 Months)Duties and Responsibilities:
  • Handles a team of 15 agents. The team's key task is to serve as the restaurant's first point of contact
  • Ensure that client set KPIs are being met
  • Works directly with the client to make sure that tasks are completed, concerns and escalations are addressed
  • Conducts quality evaluations and highlight areas for improvement and make sure these are actioned
Training Assistant
Industry:Not ApplicableEmployment Period:January 2009 to July 2009 (6 Months)Duties and Responsibilities:Cor Ayala Avenue, Sen Gil Puyat Avenue Makati City
Travel Associate
Industry:Not ApplicableEmployment Period:April 2007 to December 2008 (20 Months)Duties and Responsibilities:Cor Ayala Avenue, Sen Gil Puyat Avenue Makati City
Education History

Field of Study:

Economics

Major:

Mathematics

Graduation Date:

April 2007

Located In:

Philippines

License and Certification:

Not Applicable

Skills

★★★ Advanced:
Retention, Apollo, Amadeus CRS, Sabre GDS, Worldspan, Technical Writing, Travel Management, Travel, Customer Service, Customer Relations, Customer acquisition management, Customer Handling, Customer Service Management, Customer interaction management, Customer Support, Customer Experience, Customer Retention

★★ Intermediate:
Team Management

Work at Home Capabilities

Internet Bandwidth:

Between 5mbps to 100mbps

Working Environment:

Private Room

Speed Test Result:

Not Applicable

Internet Type:

Fiber

Hardware Type:

Laptop

Brand Name:

ASUS

Processor:

Not Applicable

Operating System:

Windows 11