• Niemat is an experienced professional with over 10 years in customer service and administrative roles across industries including Business Process Outsourcing (BPO), health insurance, and financial services. 
• She has demonstrated proficiency in several customer-facing roles, including content moderation and customer service for international clients. Her expertise includes:
• Ensuring quality and compliance by identifying and addressing issues such as spam and misinformation on global platforms.
• Supporting billing, data management, technical troubleshooting, and payment processing for international clientele.
• Managing client schedules, coordinating with insurance providers, and ensuring accurate data processing.
• Assisting clients with card activation, transaction monitoring, and dispute resolution for unauthorized transactions.
• In her role as a Virtual Assistant in health insurance, she effectively managed multi-tasking requirements, including scheduling and communication with external stakeholders.
• Similarly, her tenure in financial customer service involved meticulous data management and problem resolution, underscoring her critical thinking and adaptability.
• She is highly skilled in:
  • Communication: Excelling in both written and verbal client interaction.
  • Process Improvement: Driving efficiencies and enhancing service delivery.
  • Critical Thinking and Organizational Skills: Proven through her ability to manage complex administrative and service tasks.
  • Technical Proficiency: Experienced with common office software and client management tools, ensuring seamless operations.
• Can start immediately.

Predictive Index Behavioral Profile - Promoter

Strongest Behaviors

• Strongly socially-focused, quickly and naturally empathizes with other points of view, emotions, or troubles. Positive, accepting communication designed to reduce conflict and increase interpersonal harmony.
• Very open in sharing information about their experience and knowledge. Needs a collaborative environment where they can be a big help; rarely says “no” when asked for something.
• Needs collaborative team environment. Puts team/company goals before individual goals. Promotes teamwork by widely sharing authority.

Behavioral Summary

Niemat is an outgoing, talkative, very friendly individual, a lively and stimulating communicator. A good mixer who is poised, active and responsive in social situations.

The complete extravert; informal and uninhibited in their behavior; understands people well and is capable of using that understanding to gain the friendship and cooperation of others. It is important to this individual to be liked and accepted, and they express themself to individuals or groups with warmth and enthusiasm. Easily understands and accepts other viewpoints, ideas, and feelings, and can be effective at getting diverse groups to come together and collaborate.