Candidate No. 560217
PLAY AUDIO
Chester

Marketing

Skills

★★★ Advanced:

Accounts Payable Management, Administrative Skills, Administrative Support, Accounts Receivable Management, more

★★ Intermediate:

Facebook Ads, more

Hourly Rate Gauge

Today's value  AUD $9.95

$9.01

if $ 1 = PHP 42

$10.66

if $ 1 = PHP 30
Currency Fluctuation Range

*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.

Employment Preferences

Availability:

 Full Time Part Time

Preferred Timezone:

Australian Western Standard Time, Australian Central Standard Time, Australian Eastern Standard Time

Hourly & Monthly Rate:
(inclusive of service fee)

Part Time: AUD $9.95 per hour or $861.97 per month
Full Time: AUD $9.95 per hour or $1723.93 per month

*Plus GST for Australian Businesses
Remote Staff Recruiter Comments
  • Chester has over 13 years of professional experience, including roles in customer service, virtual assistance, and claims management.
  • She worked as a Motor Insurance Claims Specialist, where she managed claims within authority limits and ensured compliance with customer service standards.
  • Her virtual assistant experience involved handling administrative tasks, lead generation, and customer engagement.
  • Chester has completed training in General Virtual Assistance and Real Estate VA.
  • She effectively handled claims, liaised with customers via phone and email, and ensured timely updates on claims progress.
  • She was responsible for delivering customer service standards and managing customer complaints.
  • Her other significant experience includes lead generation, social media management, and website development.
  • She is proficient in CRM and lead generation tools like LinkedIn Sales Navigator, Octopus CRM, and Walaxxy CRM.
  • Her claims management experience is supported by strong communication skills, handling phone and email inquiries.
  • She has additional technical proficiency in graphic design using Canva and Capcut, social media management tools like Hootsuite and Buffer, and web development with Wix and GoHighLevel (GHL).
  • She is also skilled in project management platforms like Trello, Asana, and Monday.com, and uses collaboration tools such as Zoom, Slack, and Microsoft Teams effectively.
  • Can start immediately.
Predictive Index Behavioral Profile -  Individualist

Strongest Behaviors
  • Persistence; consistent pursuit of goals in calm, methodical manner even when setbacks occur. Opinionated; slow to change.
  • Casual with rules. Focused on the goal, not how to get there; willing to bend the rules. Delegates implementation details.
  • Focused; can concentrate on the task at hand for long periods. Quickly notices and understands technical matters more than social ones. Consistent and patiently thoughtful
Behavioral Summary

Chester is independent and individualistic in thinking and behavior. Has strong ideas and opinions and expresses them with confidence and certainty.

Having a willingness to take risk, this individual is likely to develop and act on ideas that are distinctly new or unconventional. This is a creative and nonconformist personality.

In expressing and acting on their ideas, this individual is determined and persistent and has the kind of confidence and nerve involved in initiating innovation or change. Very determined and persistent, once a goal is set they’ll generally push hard to reach it, regardless of the goal’s popularity with others. Undaunted by criticisms or failures.

Employment History
General E-commerce VA
Industry:ApparelEmployment Period:September 2023 to March 2024 (6 Months)Duties and Responsibilities:• Responding to customer emails regarding orders • Handling inbound calls from customers with order issues • Making outbound calls to potential clients
Claims Specialist
Industry:InsuranceEmployment Period:December 2019 to December 2020 (12 Months)Duties and Responsibilities:• Managed claims within designated authority limits, adhering to Coles Claims principles to meet and exceed customer expectations and service level targets. • Engaged with customers directly via phone and email, ensuring high standards of service and effective complaint resolution. • Provided regular updates on claim progress, collaborating closely with specialist claims teams and key stakeholders. • Embraced and demonstrated Coles' performance behaviors and work ethics, fostering an inclusive and flexible approach to claim management. • Proactively identified and escalated opportunities for process improvements, enhancing overall efficiency and customer satisfaction.
Social Media Manager
Industry:EducationEmployment Period:July 2020 to August 2020 (1 Month)Duties and Responsibilities:• Formulating high-quality novel written and visual content for each social media campaign. • Building a social media presence by maintaining a solid online presence. • Monitoring the company's brand on social media. • Managing our online communities to ensure respectful and appropriate engagement. • Responding to comments on each of our accounts. • Overseeing customer service provided via social media. • Analyzing data to determine whether social media campaigns have achieved their objectives. Business Premise Support
CSR Customer Service Representative
Industry:TelecommunicationEmployment Period:August 2015 to January 2019 (41 Months)Duties and Responsibilities:Pasay September 2015 to February 2019 • Answer inbound calls from Telstra stores employees and will build rapport and provide outstanding customer service solutions. • Navigate through multiple systems whilst maintaining customer engagement on the phone. • Answer incoming calls. • Confidently handle technology faults, complaints and trouble-shooting issues. • Investigate and raise tickets for complaints.
Customer Service Representative CSR
Industry:InsuranceEmployment Period:June 2013 to July 2015 (25 Months)Duties and Responsibilities:Manage claims within designated authority limits and in accordance with Claims principles to meet customer expectations and service level targets • Liaise with customers via phone and email Deliver to customer service standards including the management of customer complaints • Liaise with all relevant parties to provide regular updates on the progress of claims and leverage the expertise of specialist claims teams and other key stakeholders to create an inclusive and flexible approach to managing Claims outcomes • Identify and escalate opportunities for continuous improvement in processes • Provide advice to clients and recommend insurance products. • Provide intermediary services between insurance companies and clients. • Provide good customer service to maintain and retain clients. • Sell life policies that payout on death. • Sell annuities that pay an income at retirement. • Analyze the client's current portfolios and make recommendations. • Assist clients during the claims process. • Maintain electronic and paper records.
CSR Customer Service Representative
Industry:TelecommunicationEmployment Period:July 2010 to June 2013 (35 Months)Duties and Responsibilities:Kept abreast of all ATT products, services, promotions, and billing procedures to provide accurate information. • Addressed customer inquiries on ATT services, ensuring clarity on equipment, promotions, roaming, and billing details. • Boosted customer retention and satisfaction through excellent and timely service. • Managed customer calls efficiently, fulfilling service orders with precision. • Tailored recommendations for ATT products and rate plans based on understanding customer needs. • Innovated sales strategies to enhance the appeal of ATT products and services. • Processed customer requests including payments, activations, and service upgrades efficiently. • Proactively resolved customer concerns, maintaining high service standards. • Specialized in de-escalating complex issues by handling supervisor-level calls. TOOLS USED Task Management Platforms: 1. Canva 2. Asana 3. Trello Website Platforms: 1. GHL platform 2. Wix 3. WooCommerce 4. Shopify Communication Tools: 1. Front 2. Slack 3. Bitrix 24 4. Aircall 5. DialPad 6. Zendesk 7. HelpScout 8. Gorgias Sales and Networking Tools: 1. LinkedIn Sales Navigator 2. Octopus CRM 3. Walaxxy CRM
Education History

Field of Study:

Not Applicable

Major:

Education

Graduation Date:

June 2003

Located In:

Philippines

License and Certification:

Not Applicable

Skills

★★★ Advanced:
Accounts Payable Management, Administrative Skills, Administrative Support, Accounts Receivable Management, Billing, Chat Support, Data Entry, Citrix, Customer Service, Canva, Inbound Calls, Inbound Collections, Insurance Consulting, Critical Thinking

★★ Intermediate:
Facebook Ads

Work at Home Capabilities

Internet Bandwidth:

Greater than 100mbps

Working Environment:

Private Room

Speed Test Result:

https://www.speedtest.net/result/16251466553

Internet Type:

Fiber

Hardware Type:

Desktop

Brand Name:

DELL

Processor:

Intel® Core™ i3 Processors

Operating System:

Windows 10