Amar brings over 14 years of extensive experience in the travel and hospitality industry, demonstrating exceptional customer service and leadership capabilities. Currently serving as the Assistant Center Manager at Teleperformance in the Philippines, she has a proven track record of driving team performance and enhancing operational efficiency.

Professional Experiences and Specialties:

• Leads and motivates advocates to meet client targets and metrics. Responsible for providing training, troubleshooting operational roadblocks, and conducting deep-dive analyses to improve service delivery and client satisfaction.
• Regularly prepares and presents weekly and monthly business reviews power point presentations, utilizing data analytics to provide insightful support and actionable intelligence on results.
•  Managed a team of agents handling bookings, reservations, changes, cancellations, and payment processing tailored to customer preferences.
•  Developed and implemented talent acquisition strategies to forecast staffing needs and enhance candidate experience during recruitment processes.

Key Skills and Competencies:

• Hard Skills: Strong background in customer service within the travel and hospitality sector.
• Soft Skills: Proficient in English, exceptional communicator, effective multitasker, adaptable to fast-paced environments, and a collaborative team player.
• Leadership and Management: Demonstrated leadership skills with training in Six Sigma Yellow Belt; adept at strategic planning, effective coaching, and facilitating meetings.

Certifications:

• Lean Six Sigma Yellow Belt
• Data Analytics
• Time Management
• Effective Coaching
• Strategic Planning
• 7 Effective Steps in Coaching
• Facilitating Effective Meetings

Tools Proficiency:

• Microsoft Suite (Excel, Word, PowerPoint, Teams, Outlook)
• Google Suite
• Slack
• Tableau
• NICE inContact

Amar is well-equipped with the skills to manage complex customer service operations and lead teams effectively in achieving business goals. Her comprehensive understanding of data analytics and process improvement underscores her capability to enhance operational outcomes in customer-centric industries.

She'll be available in 30 days notice.

Predictive Index Behavioral Profile - Specialist
 

• Formal, reserved, introspective, and skeptical of new people; requires “proof” to build trust in new people.
• Detail-oriented and precise; follow-through is deep and literal to ensure tasks were completed in accordance with quality standards.
• Operationally, as opposed to socially, focused. Thinks, in specific terms, about what needs to be done and how to do it accurately and flawlessly; follows, in a literal way, that execution plan.
• Driven to protect the company against risk by thoroughly leveraging their background and strictly following “the book.”
• Cautious; follows a well-established and proven plan to avoid making mistakes. Does the background research necessary to have proof to support decisions before action is taken.
• Detail-oriented and accommodating; most comfortable working as part of a well-defined team for which they produce high-quality output and decisions.
• Works at a faster-than-average pace, producing results in general accordance with schedules and “the book.”
• Detail-oriented; typically makes and follows a plan to keep track of things and usually follows up to ensure completion.
• Focused on operational efficiencies: thinks about what needs to be done and how it can be done quickly without losing quality. Impatient with routines.

Amar is a very conscientious person, particularly attentive to, careful of, and accurate with the details involved in the job. Identifies problems, and enjoys solving them, particularly within own area of expertise.
Reserved, serious, and always concerned with the exact correctness of the work. Self-discipline, sense of duty, and respect for authority and tradition are strong qualities in Amar, who takes responsibilities very seriously.
With experience and/or training, Amar will develop a high level of specialized expertise and efficiency. Disciplined and dedicated to the job and the company. Work pace is somewhat faster-than-average, and Amar is motivated by a real concern for getting work done on time and correctly. Discipline and circumspect thinking will lend caution to decision-making; plans ahead, double checks, and follows up carefully on decisions and actions.
A modest and unassuming person, works quite autonomously and decisively in their specialized area. When working outside of their expertise, they’ll look to management, written resources, or subject-matter experts for direction. Most effective and productive when working within the field of own specialty and experience, and prefers to stick to the proven way. If it becomes necessary to initiate or adopt change, Amar will need to see cold, hard, evidence to prove that the new way is more efficient, yields high-quality results, and is complete. In addition, Amar will carefully plan the implementation to minimize problems and maximize results.
Social behavior is reserved and accommodating. Will express themself sincerely and factually and is, in general, rather cautious and conservative in their style. Being very sensitive to criticism, they'll always try to make sure that the work is done right.