Industry:Call Center / IT-Enabled Services / BPOEmployment Period:February 2022 to October 2024 (32 Months)Duties and Responsibilities:• Communicate with clients via phone to answer questions about travel insurance.
• Clearly explain the terms, conditions, coverage, and exclusions of different travel insurance policies to clients.
• Calculate insurance premiums as they modify their policies.
• Address and resolve customer complaints or concerns regarding their travel insurance coverage.
• Escalate complex or unresolved issues to higher management when necessary.
• Maintain accurate and up-to-date records of customer interactions, policy details, and memos.
• Stay updated on the latest travel insurance products, industry trends, and regulations.
• Participate in training sessions to enhance knowledge and skills, and occasionally provide training to new staff members.
Candidate No. 554135
PLAY AUDIO
Ana Nicole
Customer Support
Skills
★★★ Advanced:
Communication Skills, Typing, English Language, BPO, more
★★ Intermediate:
Canva, more
Hourly Rate Gauge
Today's value AUD $9.95
$9.01
if $ 1 = PHP 42$10.66
if $ 1 = PHP 30Currency Fluctuation Range
*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.
Employment Preferences
Availability:
Full Time
Preferred Timezone:
Not Applicable
Hourly & Monthly Rate:
(inclusive of service fee)
Full Time: AUD $9.95 per hour or $1723.93 per month
*Plus GST for Australian Businesses
Remote Staff Recruiter Comments
Employment History
CUSTOMER SERVICE ASSOCIATE
PROCESS ASSOCIATE/COLLECTIONS SPECIALIST
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:June 2020 to January 2022 (19 Months)Duties and Responsibilities:• Responsible for contacting customers with overdue accounts, negotiating repayment plans, and ensuring the recovery of past-due payments.
• Monitoring accounts, maintaining accurate records, and adhering to legal guidelines in debt collection practices.
• Strong communication and negotiation skills are essential for this position.
SERVICE CREW
Industry:Food & Beverage / Catering / RestaurantEmployment Period:November 2017 to May 2018 (6 Months)Duties and Responsibilities:• Accurately taking food and drink orders from customers.
• Helping customers with menu selections, answering questions, and accommodating special requests.
• Preparing and assembling food items such as sandwiches, burgers, fries, and drinks according to the restaurant's standards.
• Ensuring food is prepared and stored according to health and safety regulations, including temperature checks and hygiene practices.
• Processing payments, giving correct change, and handling credit/debit card transactions.
• Counting and reconciling the cash register at the beginning and end of shifts
• Communicating clearly with kitchen staff, management, and other crew members to ensure customer orders are prepared correctly and promptly.
• Checking the quality and accuracy of orders before serving them to customers.
• Addressing customer complaints or issues promptly and courteously, escalating problems to management if necessary.
• Providing guidance and training to new crew members when required.
EXECUTIVE OPERATIONS
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:November 2014 to March 2015 (4 Months)Duties and Responsibilities:• Assist customers in booking flights, hotels, and vacation packages through the company's platform.
• Provide expert advice on travel options, including pricing, availability, and itineraries.
• Handle changes, cancellations, and special requests efficiently.
• Ensure customer satisfaction by resolving booking issues and answering travel-related inquiries.
• Maintain up-to-date knowledge of travel deals, promotions, and policies.
SERVICE CREW
Industry:Food & Beverage / Catering / RestaurantEmployment Period:January 2014 to September 2014 (8 Months)Duties and Responsibilities:• Accurately taking food and drink orders from customers.
• Helping customers with menu selections, answering questions, and accommodating special requests.
• Preparing and assembling food items such as sandwiches, burgers, fries, and drinks according to the restaurant's standards.
• Ensuring food is prepared and stored according to health and safety regulations, including temperature checks and hygiene practices.
• Processing payments, giving correct change, and handling credit/debit card transactions.
• Counting and reconciling the cash register at the beginning and end of shifts
• Communicating clearly with kitchen staff, management, and other crew members to ensure customer orders are prepared correctly and promptly.
• Checking the quality and accuracy of orders before serving them to customers.
• Addressing customer complaints or issues promptly and courteously, escalating problems to management if necessary.
• Providing guidance and training to new crew members when required.
Education History
Field of Study:
Business Studies/Administration/Management
Major:
Operations Management
Graduation Date:
November 2020
Located In:
Philippines
License and Certification:
Not Applicable
Skills
★★★ Advanced:
Communication Skills, Typing, English Language, BPO, Time Management, Microsoft Office
★★ Intermediate:
Canva
Work at Home Capabilities
Internet Bandwidth:
Greater than 100mbps
Working Environment:
Private Room
Speed Test Result:
Not Applicable
Internet Type:
Fiber
Hardware Type:
Laptop
Brand Name:
ACER Aspire 7
Processor:
AMD Ryzen 5 5500U with Radeon Graphics 2.10 GHz
Operating System:
Windows 11
- Ana Nicole is an experienced professional with a background in business administration, specializing in customer service and operations management across several industries including food services and outsourcing solutions.
- Working as a Process Associate in a global consulting environment, where she supported process improvements and efficiency in operations.
- Serving as Executive Operations in the food services industry, managing daily operations and ensuring high standards of service delivery.
- Additional experience as a customer service associate, refining her interpersonal and problem-solving skills in customer-facing roles.
- Contributed to process optimization efforts, enhancing team efficiency and improving client outcomes in the outsourcing industry.
- Demonstrated effective leadership in the food service sector, ensuring smooth operations and customer satisfaction under high-pressure conditions.
- Played a key role in administrative and back-office support, helping streamline operations for financial services processes.
- Skilled in customer service, teamwork, and leadership, particularly in fast-paced, client-centric environments.
- Proficient in Microsoft Office and other basic business tools.
- Experienced in administrative tasks such as typing/encoding, adding value to back-office support functions.
- Can start immediately.
Predictive Index Behavioral Profile - AltruistStrongest Behaviors
- Socially-focused, naturally empathizes with people, easily seeing their point of view or understanding their emotions. Positive, non-threatening communication.
- Teaches and shares; often working collaboratively with others to help in any capacity.
- Accommodating; most comfortable working with others, often puts team/company goals before personal goals. Promotes teamwork by actively sharing authority.
Behavioral SummaryUnassuming, unselfish and has a genuine interest in other people and a strong, intuitive understanding of them. Outgoing and friendly, they enjoy working with others and is lively, warm company.
A pleasant and extraverted person, Ana Nicole is an effective communicator, able to stimulate and motivate others while being aware of and responsive to their needs and concerns. Their congenial personality and friendly, interested attitude make them readily approachable. Ana Nicole gets along easily with a wide variety of people.