Candidate No. 553234
PLAY AUDIO
Michael

Customer Support

Technical Support Specialist

Phone Support Agent

Email Support Agent

Skills

★★★ Advanced:

Customer Support, Technical Support, Technical Installations, more

★★ Intermediate:

Technical Support, Cisco, CorelDRAW, FileZilla, more

Hourly Rate Gauge

Today's value  AUD $9.12

$8.32

if $ 1 = PHP 42

$9.70

if $ 1 = PHP 30
Currency Fluctuation Range

*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.

Employment Preferences

Availability:

 Full Time

Preferred Timezone:

Australian Western Standard Time, Australian Central Standard Time, Australian Eastern Standard Time

Hourly & Monthly Rate:
(inclusive of service fee)

Full Time: AUD $9.12 per hour or $1581.48 per month

*Plus GST for Australian Businesses
Remote Staff Recruiter Comments
  • Michael is working for more than 10 years in different companies in BPO, and IT industries. He handled different positions such as Technical Support, Computer Operator, Operations Admin, Desktop Support, Senior Customer Service Representative, Reporting Analyst, Sales Specialist and Virtual Assistant. He has bachelor Degree in Information Technology. He worked with US client and supported the following task:
    • Technical support
    • Customer service
    • Inbound and outbound calls
    • Email support
    • Microsoft installation
    • Troubleshoot
    • Admin
  • He is proficient in Windows XP Professional, Windows Vista, MS Office, and Sales force.
  • Michael is available to start immediately and he is amenable to working the day shift for any part-time or fulltime position.
Predictive Index Behavioral Profile - Guardian

Strongest Behaviors
  • Detail-oriented and accommodating; most comfortable working as part of a well-defined team for which they produce high-quality output and decisions.
  • Patient, stable, and consistent; does things generally systematically and is not inclined to change these systems. Dependable, relatively consistent and works best in familiar environments, with familiar people.
  • Tolerant, easy-going, and uncritical in getting along with others. A focused listener
Behavioral Summary
A very conscientious and disciplined person; particularly careful, thorough, and accurate in their work. This individual is exacting and strives to produce results that precisely meet the established goals. Works best where there are clear standards, expectations, reporting relationships and measurements for the work. Michael will depend upon professional training, their own experience, or management leadership, to provide those standards and the structure needed for their work.
 
Employment History
Sales Representative
Industry:OthersEmployment Period:September 2023 to March 2024 (6 Months)Duties and Responsibilities:
  • Does outbound calls to potential clients for account activation of educational trading package
Virtual Assistant
Industry:OthersEmployment Period:December 2019 to February 2022 (26 Months)Duties and Responsibilities:
  • Follow-up clients and customers
  • Take care of billing administration for client through their software
  • Do some office admin task for clients virtually
  • Do a few graphics and illustrations for clients
  • Create PowerPoint presentations for clients
  • Update website contents for clients
  • Create social media accounts for clients
  • Update contents of clients' social media accounts
  • Create ad contents for clients
  • Send and answer emails for clients
Sales Specialist
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:March 2019 to August 2019 (5 Months)Duties and Responsibilities:
  • Selling and marketing websites.
  • Assisting and explaining to the customer the importance of incorporating their product or brand online.
  • Assisting and explaining to the authors the importance of incorporating their shop, revenue, and inventory online.
  • Assist callers during Enrollment period and explain the differences among Plans.
  • Proper filtering of leads, prospects, and pipelines.
  • Calling/dialing the phone to contact leads, prospects, pipelines and ask for sales or additional services.
  • Assisting the TL with the admin tasks like QA, coaching, reporting.
  • Assisting the TL in managing the team.
  • Adhoc tasks.
Reporting Analyst SME
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:July 2016 to January 2019 (30 Months)Duties and Responsibilities:
  • Downloads and collates from different accounts', clients', and departments' data / information for reporting.
  • Does ETL for all the reports being done.
  • Examines, add, subtract or consolidates all the data and presents it to management or clients
  • Does all the reporting and presentations using Excel, MS Access, Cognos and other applications for reporting.
  • Handles a small group agents or partly doing a TL's task while also doing my main tasks.
  • Adhoc tasks.
  • Doing seminars for ITIL candidates.
  • ITIL trained and certified.
  • Assist all end users with general computer operation and desktop application software questions and problems.
  • Troubleshoot end user PC problems of all moderate complexity, often requiring examination of underlying PC, OS, configurations and application software.
  • Responsible for correcting any problem with equipment at a call center site.
  • Responsible for the operation, installation and configuration phase of equipment.
  • Perform hardware and software upgrades to peripheral equipment.
  • Assist with hardware and software upgrades to Production and Administration phone switches.
  • Assist as lead in moderate to complex projects.
  • Install and maintain facility wiring infrastructure. Identify and/or assist with resolution to customer access issues.
  • Complete all pre-wiring and testing, including placement of patches, prior to scheduled installations or maintenance.
  • Maintain accurate records on spare equipment, minor materials and tools necessary to restore telephony circuit operation in the event of failure, plus assist in maintaining an accurate inventory of all hardware and software.
  • Generate network services reports plus advise management on operational status.
  • Instruct and assist Technician II and below in performance of routine duties through mentoring and guidance.
  • Solve technical problems of moderate complexity, exercising initiative and judgment.
  • Resolve problems through interaction with internal and external groups as needed.
  • Perform preventative maintenance and safety inspections of assigned equipment
  • Provide on-call technical support via pager as required.
  • Spend between 60 - 70 % of time clearing trouble tickets in a timely manner. 
  • Make necessary independent decisions to correct errors or discrepancies in trouble tickets as required.
  • Creation of reports and SLA breaches and compliances from clients using MS Excel, MS Access, MS Word, MS PowerPoint, and IBM Cognos Analytics/BI.
  • Creation of automation tools using MS Excel, MS Access, MS Word, and IBM Cognos Analytics/BI.
Computer Hardware Technician
Industry:Not ApplicableEmployment Period:August 2014 to March 2016 (19 Months)Duties and Responsibilities:Saudi Arabia Job description/responsibilities: ● Installation of Servers. ● Installation of Microsoft Operating Systems and Microsoft Offices. ● Installation and configuration of network switches and network routers. ● Installation and configuration of network printers. ● Installation and configuration of antivirus softwares and antivirus servers. ● Installation and configuration of Autocad and Primavera softwares. ● Troubleshooting and repair of network photocopy machines, printers, computers, network switches, network routers, and servers ● Ad hoc office jobs ● Monitoring and procurement of computer and office equipments. ● Monitoring and troubleshooting of the internet and network traffic.
Senior Customer Service Technical Support Specialist
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:May 2010 to February 2014 (45 Months)Duties and Responsibilities:
  • Helps and assists technicians/customers on the phone in installing digital phones, cable tv's and wideband internet connections.
  • Helps and assist customers on the phone regarding their service information.
  • Helps and assist customers on the phone regarding their bills and additional service orders.
Desktop Support I
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:December 2009 to May 2010 (5 Months)Duties and Responsibilities:
  • Helps and assists customers on the phone in the installation and/or troubleshooting of their printers.
Operations Admin Assistant
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:December 2008 to March 2009 (3 Months)Duties and Responsibilities:
  • Assigns tasks for production staff
  • Monitors productivity of production staffs
  • Receives final works from production staffs
  • Creates and submits reports to management regarding production and operation activities
Computer Operator
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:October 2007 to October 2008 (12 Months)Duties and Responsibilities:
  • Installs OS like Windows 2003 Server, Windows XP Professional, Windows Vista.
  • Installs MS Office applications.
  • Installs, troubleshoots and configures network switches and routers.
  • Installs and troubleshoots network printers and photocopy machines.
  • Installs anti-virus softwares on network computers and servers
  • Installs Autocad and Primevera (legal) softwares
  • Troubleshoots and repairs network computers and servers.
Technical Support Customer Service Representative
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:September 2006 to October 2007 (13 Months)Duties and Responsibilities:
  • Installs OS like Windows 2003 Server, Windows XP Professional, Windows Vista.
  • Installs MS Office applications.
  • Installs, troubleshoots and configures network switches and routers.
  • Installs and troubleshoots network printers and photocopy machines.
  • Installs anti-virus softwares on network computers and servers
  • Installs Autocad and Primevera (legal) softwares
  • Troubleshoots and repairs network computers and servers.
Customer Service Associate
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:August 2022 to August 2023 (12 Months)Duties and Responsibilities:
  • Answers calls from customers
  • Connects the calls to other departments for specific concerns
Education History

Field of Study:

Not Applicable

Major:

Address

Graduation Date:

March 2005

Located In:

Philippines

License and Certification:

Not Applicable

Skills

★★★ Advanced:
Customer Support, Technical Support, Technical Installations

★★ Intermediate:
Technical Support, Cisco, CorelDRAW, FileZilla, HTML5, Networking

Work at Home Capabilities

Internet Bandwidth:

Between 5mbps to 100mbps

Working Environment:

Private Room

Speed Test Result:

https://www.speedtest.net/result/16141466889

Internet Type:

Cable

Hardware Type:

Desktop

Brand Name:

HP

Processor:

intel core i5 4th gen

Operating System:

Windows 10