Transaction Processing Analyst
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:June 2010 to February 2014 (44 Months)Duties and Responsibilities:
- Subject matter expert for Vendor Management Process.
- Desktop Procedure (DTP) owner - update and maintain various standard process documentations.
- Investigate and resolve problems associated with Vendor Master requests (creation and maintenance).
- Innovate a new tracking database to maintain and track 10000 average requests monthly.
- Achieve noiseless delivery by promptly resolving all client's requests, queries and complaints via email and thru phone.
- Collaborated closely with client counterparts to streamline vendor master desktop procedures and controls.
- Support Team Lead and performs Management duties & special projects.
- Perform vendor maintenance activities in accordance with the client's vendor maintenance internal control procedures.
Service Delivery Ops- Team Lead
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:March 2014 to February 2020 (71 Months)Duties and Responsibilities:
- Managing a team of analysts, providing mentoring, coaching and opportunities for development.
- Responsible for managing day to day operations of Vendor Master Data Team.
- Handles rare cases and escalations and ensure all SLAs & KPIs are met.
- Optimize skill levels within the team to facilitate multi-skilling and cross- training of all positions.
- Implemented solutions to maintain 99.50% Quality and achieved 100% or green rating quality performance for Foxtrot Controls by Risk and Compliance Assessment Team.
- Streamline operations and methods cutting costs and increase productivity by 21%.
- Generated savings .4 FTE savings equivalent to 5800-dollar savings by reducing manual reports thru simple macro automation.
- Work with onshore and other departments in creating automation that generates cost savings and reduce efforts in procurement process.
- Conduct regular meetings with members to improve overall performance of the team.
- Trained and endorsed all new joiners prior to go live, had 2 members promoted within 6 months. Also, provides timely and monthly performance coaching/assessment for each team members.
- Dena has 19 years of total experience in Finance and Accounting field within outsourcing companies and auditing firms
- She has a Bachelor's Degree in Accountancy
- She has mostly catered to client from Australia, New Zealand and Japan
- She has worked different functions such as
- Financial Modelling
- Budget and Forecasting
- Financial Statement Analysis and Recording
- Corporate Financial Principle like capital expenses and financial risk
- She has worked with different financial analysis that involves
- financial performance and growth
- capital expenditure
- optimizing business performance
- cost saving initiatives
- One of her most significant projects that she implemented was creating a Power BI dashboard to gave a real time view of monthly expenses and financial transactions
- She is proficient with tools like:
- Microsoft Office Applications (Visio, Word, Macro, Excel, PowerPoint)
- Power BI
- SAP
- Tableau
- Aravo
- Qlik
- Austin Tetra
- QuickBooks
- Oracle
- Citrix
- She can start as soon as possible
Predictive Index Profile- Altruisthttps://www.predictiveindex.com/reference-profile/altruist/
Strongest Behaviors
- Careful with rules; precise, "by the book", fast-paced, and literal in interpreting rules, schedules and results.
- Detail-oriented and thorough; works to ensure things don’t fall through the cracks, and follows up to ensure they’re done properly and on time.
- Driven to achieve operational efficiencies: thinks about what needs to be done and how it can be done as fast as possible while maintaining a high-quality outcome
Behavioral Summary