Candidate No. 550477
PLAY AUDIO
Adelenne Joy

Virtual Assistant

Skills

★★★ Advanced:

Product Management, Customer Support, Facebook Management, Administrative Support, more

★★ Intermediate:

Adobe Photoshop CS3, Canva, WordPress Theme Customization, Shopify, more

Hourly Rate Gauge

Today's value  AUD $14.88

$13.13

if $ 1 = PHP 42

$16.43

if $ 1 = PHP 30
Currency Fluctuation Range

*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.

Employment Preferences

Availability:

 Part Time Full Time

Preferred Timezone:

Not Applicable

Hourly & Monthly Rate:
(inclusive of service fee)

Part Time: AUD $14.88 per hour or $1289.32 per month
Full Time: AUD $12.41 per hour or $2151.28 per month

*Plus GST for Australian Businesses
Remote Staff Recruiter Comments
  • Adelenne is a seasoned e-commerce and virtual assistant professional with 13 years of experience specializing in customer service, order processing, and inventory management.
  • Her adaptability and expertise in high-pressure environments allow her to consistently deliver results.
  • She has demonstrated her proficiency across various e-commerce platforms, such as Shopify and Amazon, and has provided exceptional customer support while managing technical troubleshooting and order fulfillment.
  • 13 years of experience in customer service and e-commerce operations, spanning industries like animation, design, and consumer products.
  • Significant roles include managing e-commerce tasks on Shopify and Amazon Central, overseeing customer inquiries, and enhancing operational efficiency.
  • Developed high-quality marketing materials and ensured adherence to brand guidelines as a Video Editor/Web Designer.
  • Enhanced user experience through website designs on WordPress and Shopify.
  • Managed 3rd party logistics and warehousing for product delivery, maintaining precise inventory reports.
  • Supported international e-commerce clients with order fulfillment, resolving customer complaints efficiently, and assisting in digital marketing campaigns.
  • Delivered technical solutions leading to first-time resolutions, improving customer satisfaction metrics.
  • Expertise in e-commerce tools like Shopify, Amazon Central, and CRM systems.
  • Skilled in graphic design software for web design and digital content creation.
  • Proficient in Facebook Ads Manager, data entry, and administrative support.
  • Applied a detail-oriented approach to managing customer accounts and resolving escalated issues.
  • Can start immediately.
Employment History
Customer Service Specialist
Industry:OthersEmployment Period:May 2020 to August 2024 (51 Months)Duties and Responsibilities:
  • Respond to customer service inquiries and issues by identifying the topic and type of assistance the customer needs. This may include, among others, inquiries or concerns about their credits and assisting with customers' accounts.
  • Built rapport with customers through courteous and professional communications.
  •  Oversaw customer account inquiries, accurately providing information to resolve service complaints and guarantee customer satisfaction.
  •  Addressed customer service inquiries quickly and accurately. - Addressed technical difficulties by quickly identifying and troubleshooting customer issues to achieve timely first-time resolution.
  • Supported customer satisfaction, addressing escalated complaints with diplomacy and acknowledgment.
Video Editing/Web Designer
Industry:OthersEmployment Period:December 2019 to February 2023 (38 Months)Duties and Responsibilities:
  • Creating website layout/user interfaces by using WordPress (Divi Theme).
  • Create marketing materials (brochures, flyers, digital posters, listing presentations, etc.
  • Social media management and engagement.
  • Editing photos and videos to a high standard.
  •  Maintained corporate standards, ensuring sites adhered to brand guidelines.
Video Editing/Web Designer
Industry:OthersEmployment Period:July 2017 to September 2020 (38 Months)Duties and Responsibilities:
  •  Creating website layout/user interfaces by using Shopify. - Create marketing materials (brochures, flyers, digital posters, listing presentations, etc.
  •  Social media management and engagement.
  •  Editing photos and videos to a high standard. -
  • Maintained corporate standards, ensuring sites adhered to brand guidelines.
Shopify VA Specialist
Industry:Gems / JewelleryEmployment Period:August 2016 to May 2020 (45 Months)Duties and Responsibilities:
  • Adding SKUs and Products to Shopify Stores; ability to self-review and proof data/graphics before adding to Shopify Stores 
  • Assisting with organizing Shopify products, including tasks such as tagging products, creating collections, generating SKUs, and building navigation menus Proofing new Shopify stores and helping troubleshoot new issues 3rd Party Logistics and Warehousing Management
  • Assisting with Inventory Reports Creating fulfillment orders to be sent to production for warehoused items with low inventory 
  • Tracking and verifying shipments of Outbound Receipts
Shopify VA Specialist
Industry:ApparelEmployment Period:December 2018 to March 2019 (3 Months)Duties and Responsibilities:
  • Managing e-commerce tasks on Shopify and G Suite including product updating and customer support queries.
  • Assisting with digital marketing campaigns (sending out emails) and providing updates to clients.
  • Responding to customer queries and providing excellent customer service Providing overall admin assistance to the team.
Shopify /Amazon VA
Industry:Arts / Design / FashionEmployment Period:November 2019 to March 2020 (4 Months)Duties and Responsibilities:
  • Managing e-commerce tasks on Shopify, Amazon Central and Live Agent Desk including product updating and customer support queries.
  • Assisting with digital marketing campaigns (sending out emails) and providing updates to clients.
  • Responding to customer queries and providing excellent customer service Providing overall admin assistance to the team.
Customer Service Specialist
Industry:Heavy Industrial / Machinery / EquipmentEmployment Period:April 2011 to February 2017 (70 Months)Duties and Responsibilities:
  • Search for Potential Clients.
  • Utilize Skype for generating leads, setting appointments, and conducting telesales activities.
  • Update and maintain client details and notes in CRM and Excel. - Prepare detailed performance and activity reports using Excel.
  • Follow scripts, meet sales goals, and deliver exceptional customer service.
Telemarketer
Industry:Banking / Financial ServicesEmployment Period:June 2007 to December 2007 (6 Months)Duties and Responsibilities:
  • Making outbound calls to potential customers to promote JPMorgan Chase credit card products.
  • Assisting potential customers through the credit card application process, ensuring they understand the requirements and documentation needed.
  • Collect and input necessary information into the system to initiate credit card applications.
Graphic Designer
Industry:Arts / Design / FashionEmployment Period:October 2001 to February 2003 (16 Months)Duties and Responsibilities:
  • Discuss design needs and gather input from clients.
  • Develop and create digital designs using graphic software.
  • Present mockups to clients, and make revisions based on feedback. Format and prepare files for production.
  • Stay updated on trends and offer innovative design ideas.
  • Provide excellent customer service and maintain client relationships.
Education History

Field of Study:

Commerce

Major:

Banking and Finance

Graduation Date:

October 2000

Located In:

Philippines

License and Certification:

Not Applicable

Skills

★★★ Advanced:
Product Management, Customer Support, Facebook Management, Administrative Support, Email Support, Chat Support

★★ Intermediate:
Adobe Photoshop CS3, Canva, WordPress Theme Customization, Shopify, Video Marketing, Research

Work at Home Capabilities

Internet Bandwidth:

Greater than 100mbps

Working Environment:

Private Room

Speed Test Result:

https://www.speedtest.net/result/16661004713

Internet Type:

Fiber

Hardware Type:

Desktop

Brand Name:

Asus

Processor:

12th Gen Intel(R) Core(TM) i3-12100F 3.30 GHz

Operating System:

Windows 11