Candidate No. 550420
PLAY AUDIO
Charles Edrian

Customer Support

Skills

★★★ Advanced:

Communication Skills, Customer Service, more

★★ Intermediate:

Leadership, more

Hourly Rate Gauge

Today's value  AUD $9.95

$9.01

if $ 1 = PHP 42

$10.66

if $ 1 = PHP 30
Currency Fluctuation Range

*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.

Employment Preferences

Availability:

 Full Time Part Time

Preferred Timezone:

Australian Western Standard Time, Australian Central Standard Time, Australian Eastern Standard Time

Hourly & Monthly Rate:
(inclusive of service fee)

Part Time: AUD $9.95 per hour or $861.97 per month
Full Time: AUD $9.95 per hour or $1723.93 per month

*Plus GST for Australian Businesses
Remote Staff Recruiter Comments
  • Charles Edrian is an experienced Recruitment Specialist with a solid background in offshore talent acquisition, specifically within the insurance, healthcare, and finance industries in the U.S.
  • He brings over two years of direct recruitment experience, having successfully worked with global clients to fulfill diverse hiring needs, ranging from licensed health insurance agents to customer support roles.
  • His proven ability to meet and exceed hiring targets, along with his experience in talent assessment and administrative recruitment tasks, positions him as a valuable asset for fast-paced and high-demand environments.
  • Expertise in end-to-end recruitment, handling resume screening, candidate pre-screening, interviews, and recommendations for offers.
  • Proficiency in managing U.S.-based client hiring needs and administrative tasks related to recruitment, particularly in the insurance and financial sectors.
  • Prior customer service experience with expertise in resolving technical and account-related issues.
  • Casino industry experience, with a focus on customer service and fraud monitoring.
  • Previous roles include Casino Dealer, which helped develop his customer engagement and compliance skills.
  • Adept at using recruitment management systems and databases to handle large volumes of candidate data.
  • Strong customer service background, handling inbound calls and resolving client concerns efficiently.
  • Can start immediately.
Predictive Index Behavioral Profile: Persuader

Strongest Behaviors:
  • Fluent and motivational communication style; he adjusts delivery to influence and engage others.
  • Naturally collaborative and relationship-focused, thriving in team-oriented environments.
  • High sense of urgency and a drive for results, suited for fast-paced roles.
Behavioral Summary

Charles Edrian is an engaging, stimulating communicator, poised and capable of projecting enthusiasm and warmth, and of motivating other people.

Has a strong sense of urgency, initiative and competitive drive to get things done, with emphasis on working with and through people in the process. Understands people well and uses that understanding effectively in influencing and persuading others to act.

Employment History
Recruitment Specialist
Industry:Human Resources Management / ConsultingEmployment Period:October 2023 to April 2024 (6 Months)Duties and Responsibilities:
  • Help my organization with the hiring process for our clients’ need.
  • Always on top of my productivity as my team and I need to hit our monthly fill rate target.
Recruitment Specialist Talent Acquisition
Industry:Human Resources Management / ConsultingEmployment Period:June 2022 to September 2022 (3 Months)Duties and Responsibilities:
  • Find American applicants who are currently licensed to work as health insurance agents in the US; paper screen resumes; pre-screen candidates; lead interviews; conduct TA interviews; recommend candidates for operations interviews; and recommend candidates for offers.
  • Handle administrative tasks related to recruitment.
  • Keep track of recruits.
  • Accomplish tasks as delegated by the leadership team. 
Recruitment Specialist Talent Acquisition
Industry:OthersEmployment Period:July 2021 to June 2022 (11 Months)Duties and Responsibilities:
  • Find candidates for agent roles, prescreen applicants, paper screen resumes, conduct assessments, conduct TA interviews, recommend candidates for operations interviews, and recommend candidates for offers.
  • Handle administrative activities related to recruitment, and keep track of recruits.
  • Accomplish responsibilities as delegated by the leadership team.
Customer Service Representative for Coinbase Voice Intl Account
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:September 2020 to July 2021 (10 Months)Duties and Responsibilities:
  • Handle financial account inquiries.
  • Take calls from US consumers and assist them with technical problems, fraud concerns, payment problems, verification processes, etc.
  • Complete administrative work and keeping an accurate KPI.
Casino Dealer
Industry:Hotel / HospitalityEmployment Period:October 2019 to July 2020 (9 Months)Duties and Responsibilities:
  • Handle table games, including roulette, money wheel, Sic-Bo, Baccarat, and Blackjack.
  • Maintain adherence to policies and procedures; keep an eye out for and report dishonest individuals.
  • Engage with and deliver first-rate customer service to our clients.
Education History

Field of Study:

Not Applicable

Major:

General Trias, Cavite

Graduation Date:

May 2019

Located In:

Philippines

License and Certification:

Not Applicable

Skills

★★★ Advanced:
Communication Skills, Customer Service

★★ Intermediate:
Leadership

Work at Home Capabilities

Internet Bandwidth:

Greater than 100mbps

Working Environment:

Private Room

Speed Test Result:

Not Applicable

Internet Type:

Fiber

Hardware Type:

Laptop

Brand Name:

HP

Processor:

i5

Operating System:

Windows 11