Candidate No. 547597
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Jeffrey

Customer Support

Phone Support Agent

Email Support Agent

Skills

★★★ Advanced:

Sabre GDS, Email Support, more

★★ Intermediate:

Customer Handling, Team Management, Ticketing System, Quality Assurance, more

Hourly Rate Gauge

Today's value  AUD $13.23

$11.76

if $ 1 = PHP 42

$14.50

if $ 1 = PHP 30
Currency Fluctuation Range

*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.

Employment Preferences

Availability:

 Full Time Part Time

Preferred Timezone:

Australian Western Standard Time, Australian Central Standard Time, Australian Eastern Standard Time, New Zealand Daylight Time, Hawaii Standard Time, Alaska Standard Time, US Pacific Standard Time, US Mountain Standard Time, US Central Standard Time, US Eastern Standard Time, UK London

Hourly & Monthly Rate:
(inclusive of service fee)

Part Time: AUD $13.23 per hour or $1146.87 per month
Full Time: AUD $13.23 per hour or $2293.73 per month

*Plus GST for Australian Businesses
Remote Staff Recruiter Comments
  • Jecko has been working for more than 10 years mostly within BPO/Call Centers and was able to handle accounts mostly for the Travel industry. His expertise and skills include:
    • Customer Support (Phone, Email/Chats)
    • Quality Assurance
    • Team Management
  • Handling travel accounts, he's accustomed to:
    • Managing travel arrangements
    • Handling disputes, airline debit memos
    • Using software tools such as GDS Sabre, Amadeus & Fairlogics
  • He is available to start as soon as possible in any schedules

Predictive Index Behavioral Profile - Promoter

Strongest Behaviors:
  • Connecting very quickly to others, strongly motivated to build and leverage relationships to get work done. Openly and easily shares information.
  • Strikingly expressive, effusive, and verbal in communicating; talks a lot, and very quickly. Enthusiastically persuades and motivates others by adjusting the message and delivery to the current recipient.
  • Very collaborative, works almost exclusively with and through others. Strong intuitive understanding of team cohesion, dynamics, and interpersonal relations.


Behavioral Summary: 

Jeffrey is an outgoing, talkative, very friendly individual, a lively and stimulating communicator. A good mixer who is poised, active and responsive in social situations.

The complete extravert; informal and uninhibited in their behavior; understands people well and is capable of using that understanding to gain the friendship and cooperation of others. It is important to this individual to be liked and accepted, and they express themself to individuals or groups with warmth and enthusiasm. Easily understands and accepts other viewpoints, ideas, and feelings, and can be effective at getting diverse groups to come together and collaborate.

Employment History
Customer Service Representative
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:April 2021 to March 2024 (35 Months)Duties and Responsibilities:(both voice and email works)
  • Provide service to customers via telephone and help with their travel arrangements through phone and email platform.
  • Global Distribution System (GDS) Sabre Red expert. Subject Matter Expert (whole year 2023)
  • Provides real-time assistance to newbies and tenured agents within my shift.
  • Sending EOD reports.
  • Processes recommendations. Service Desk Agent (Escalation)
  • Highest point of escalation when customers asked to speak to a supervisor.
  • Conduct thorough investigation when needed (system issue, agent errors etc.)
  • Validate Price Match Guarantee requests.
  • Decision-making.
Customer Service Representative Travel Account
Industry:Travel / TourismEmployment Period:December 2013 to December 2021 (96 Months)Duties and Responsibilities:
  • Provide service to customers via telephone and help with their travel arrangements.
  • Global Distribution System (GDS) Sabre Red expert. Quality Analyst
  • Evaluate agent random calls and provide feedback. ASCEND 2.0 Career Growth Program
  • Completed all training sessions in preparation for team handling. Lead Associate - OPS (Voice team and Email team)
  • Provide guidance to team members.
  • Response to customer queries within 4-24 hours (email).
  • Helping the team become successful. Nurture and develop their behaviors. Retail Loss Team - Compliance for Agent Error/Debit Memos
  • Part of a team who disputes agent error and/or airline debit memos.
  • Maintain awareness especially cases that are close to deadline.
  •  Disputing liability, preventing company losses.
Customer Service Sales Account
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:January 2013 to January 2014 (12 Months)Duties and Responsibilities:
  • Provide service to customers hotel bookings/reservations
  • Maintaining good conversion numbers and monthly KPI's.
Education History

Field of Study:

Not Applicable

Major:

Computer Programming

Graduation Date:

January 1970

Located In:

Philippines

License and Certification:

Not Applicable

Skills

★★★ Advanced:
Sabre GDS, Email Support

★★ Intermediate:
Customer Handling, Team Management, Ticketing System, Quality Assurance

Work at Home Capabilities

Internet Bandwidth:

Between 5mbps to 100mbps

Working Environment:

Private Room

Speed Test Result:

Not Applicable

Internet Type:

Fiber

Hardware Type:

Laptop

Brand Name:

Not Applicable

Processor:

Intel Core i5

Operating System:

Windows 11