Candidate No. 546328
PLAY AUDIO
May

Customer Support

Telemarketer

Appointment Setter

Phone Support Agent

Skills

★★★ Advanced:

B2C Telemarketing, Customer Support, Customer Service Management, Training and Development, more

★★ Intermediate:

Executive Support, Canva, Salesforce Marketing Cloud, PDF, more

Hourly Rate Gauge

Today's value  AUD $14.05

$12.44

if $ 1 = PHP 42

$15.47

if $ 1 = PHP 30
Currency Fluctuation Range

*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.

Employment Preferences

Availability:

 Full Time Part Time

Preferred Timezone:

Hawaii Standard Time, Alaska Standard Time, US Pacific Standard Time, US Mountain Standard Time, US Central Standard Time, US Eastern Standard Time

Hourly & Monthly Rate:
(inclusive of service fee)

Part Time: AUD $14.05 per hour or $1218.09 per month
Full Time: AUD $14.05 per hour or $2436.18 per month

*Plus GST for Australian Businesses
Remote Staff Recruiter Comments
  • May is a seasoned customer service and sales professional with 10 years of collective experience. She acquired a degree in Business Administration majoring in Marketing Management. She started her career in a local construction company as a Sales Assistant. After 11 months, she transferred to Singapore with her husband where she joined retail, spa, training and research, and contact center as a Customer Service Executive and Business Development Executive. She moved back to the Philippines to look after her growing daughter and she is keen to land remote work.
  • Her decade-long experience made her an expert in
    • Telemarketing
    • Data mining
    • Cold-calling
    • Email marketing
    • Appointment scheduling
    • New employee training
    • Customer service via phone calls, emails, and chats
    • Conflict resolution
    • Supporting marketing activities such as website updates, newsletters, and event organization
  • She adeptly used Mailchimp, Canva, Meta Business, client-specific CRM, Salesforce, Pipedrive, Sprinkler, Omni, and Microsoft Office Apps (SharePoint, Excel, Word, PowerPoint, Outlook, Teams).
  • She can start anytime.
  • She is amenable to a graveyard shift, whether part-time or full-time.
Predictive Index Behavioral Profile - Promoter

Strongest Behaviors
  • Patient, stable, and consistent; does things generally systematically and is not inclined to change these systems. Dependable, relatively consistent and works best in familiar environments, with familiar people.
  • Tolerant, easy-going, and uncritical in getting along with others. A focused listener.
  • Works steadily at an even pace; most productive with fewer interruptions.
Behavioral Summary

May is an outgoing, talkative, very friendly individual, a lively and stimulating communicator. A good mixer who is poised, active and responsive in social situations.

The complete extravert; informal and uninhibited in their behavior; understands people well and is capable of using that understanding to gain the friendship and cooperation of others. It is important to this individual to be liked and accepted, and they express themself to individuals or groups with warmth and enthusiasm. Easily understands and accepts other viewpoints, ideas, and feelings, and can be effective at getting diverse groups to come together and collaborate.

Employment History
Customer Service Executive
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:April 2019 to July 2023 (51 Months)Duties and Responsibilities:
  • Manages customer careline channels including incoming and outgoing calls, emails, website chats, and social media chats in an effective manner to achieve brand recognition and customer loyalty. 
  • Ensure the precise entry and continual updates of project-related data within the document management system.
  • Promotes a customer satisfaction by interacting with customer politely and resolving customer enquiries efficiently.
  • Coordinate with internal departments and other agencies (logistic partner & Nestle Marketing team) to resolves customer enquiries.
  • Ensure all the customer interactions are updated on a daily basis into Nestle database tracking system.
  • Extend recommendation for improvement in service process and service operation to achieve service excellence.
  • Active support in marketing activities like website updates, newsletters and event organizing.
  • Assist in the preparation of regularly scheduled reports (Daily, Weekly, Monthly reports)
  • Skilled in negotiation and dealing with complaints In charge on training and delegating work of new careline/staff in the department.
  • Occasional event management support.
Business Development Executive
Industry:Consulting (Business & Management)Employment Period:August 2015 to September 2018 (37 Months)Duties and Responsibilities:
  • Researching organizations and individuals online (especially on social media) to identify new leads and potential new markets. 
  • Contacting potential clients via email or phone to establish rapport and set up meetings for Business Development Managers. Handle administrative requests and queries from Business Development Managers.
  • Write and distribute email, correspondence memos, letters, faxes and forms
  • Create templates, forms and design request.
  • Assist in the preparation of regularly scheduled reports (Sales Closed, BD Tracking, GeBiz Report, Petty Cash Claims)
  • Develop and maintain a filing system. Create and update records and databases.
  • Planning conferences, team meetings and taking detailed minutes.
  • Preparing PowerPoint presentations and sales displays
  • Active support in marketing activities like website updates, newsletters and event organizing.
  • Organize “Public Seminar” every month. (2 public seminar per month).
  • Create promotional materials like e-mailer to blast every week.
  • Assist coordinators and participants during their registrations.
  • Organize facilities and manage all events’ details such as training materials, catering, location, participants list, observers, and equipment.
  • Research suppliers for training venues. Perform necessary site visit and liaison with venue on project operational requirements.
  • Pre-qualify suppliers and submit to management for approval.
  • Assist coordinators for the application of training grant in SG
  • Promote product and services included public seminar content through cold calling
  • Cultivation of leads
  • Schedule appointments for Business Development Managers to meet with prospective customers • Skilled in negotiation and dealing with complaints
  • Contact businesses and potential customers to promote products, services.
  • Obtain customer information including names and addresses and record customer details including reaction to the product or service offered
  • Contact customers to follow up on initial interaction
Customer Sales Executive
Industry:Manufacturing / ProductionEmployment Period:March 2014 to January 2015 (10 Months)Duties and Responsibilities:
  • Do cold-calling to arrange meetings with potential customers to create new account.
  • Visit potential customers and gaining a clear understanding of customer's businesses and requirements.  
  • Introducing products and services, offering advice, prepare detailed proposal documents for the clients, negotiate contracts and close sales.
  • Perform professional presentations or demonstrations of company products and services.
  • Prepare quotation, discuss credit term, and prepare sales order forms and reports.
  • Ensure follow up by passing leads to Account Managers with calls-to-action, complete profile information of clients and sources.
  • Recording sales and order information and entering figures into computer system.
  • Resolves complaints and answers questions of customers regarding services and procedures.
  • Update customer listing data and their transaction and maintaining relationships with existing customers in person and via telephone calls and emails.
  • Prepare sales plan and discuss to Account Manager.
  • Attending team meeting and sharing best practice with colleagues.
  • Monitoring purchase order of existing customers.
Customer Sales Executive
Industry:Retail / MerchandiseEmployment Period:April 2012 to March 2014 (23 Months)Duties and Responsibilities:
  • Handle face-to-face and telephone customer feedback and inquiries.
  • Perform cashiering duties competently.
  • Handle and perform product inventory on the assigned outlet at month end.
  • Train and orient new staff.
  • Prepare purchase order and send quotations to clients.
  • Meet and discuss with clients regularly. Office Assignments
  • Compiles employees' time and reviews roster and work charts for completeness and send to office.
  • Prepare roster of all staffs including their designated outlets and send to the manager for approval.
  • Computes total time worked of staffs and part timers and posts it to roster, and routes roster to head office.
  • Maintaining roster and accurately inputting time and attendance data into the system.
  • Tracking overtime hours and responsible for keeping track of leave time such as vacation, holidays, personal or sick days for employees and post onto designated records.
  • Assign each staff roster in all outlets; encapsulate and send roster to all branches.
  • Perform all administrative duties to assist the manager.
  • Prepare product manuals, brochures and other promotion materials. • Analyze product costing for promotional discounts.
  • Summarize consignment products to determine individual branches stock level.
  • Maintain and update products, supplier and customer records.
  • Transact and handle company major clients.
  • Prepare and send quotations to the clients.
Sales Assistant
Industry:Construction / Building / EngineeringEmployment Period:March 2011 to February 2012 (11 Months)Duties and Responsibilities:
  • Assists and deal with customers over the phone, or face to face.
  • Identify target markets, send emails, and do telephone conversations, present proposals and packages to prospective clients.
  • Manage stock-take and monitor inventory level.
  • Giving advice and guidance on product selection to customers.
  • Responsible dealing with customer complaints.
  • Report discrepancies and problems to the supervisor.
  • Weekly meetings and report to Manager regarding sales quotas and clients relationships.
  • Good after sales service as this is the quality that guarantees repeat customers.
Education History

Field of Study:

Business Studies/Administration/Management

Major:

Marketing Management

Graduation Date:

March 2011

Located In:

Philippines

License and Certification:

Not Applicable

Skills

★★★ Advanced:
B2C Telemarketing, Customer Support, Customer Service Management, Training and Development, Microsoft Office, Salesforce CRM, Genie, Omni, Microsoft SharePoint, Data Entry, Data Processing, Email Support, Email Handling, Google Calendar, CRM, Call Handling, Inbound Calls

★★ Intermediate:
Executive Support, Canva, Salesforce Marketing Cloud, PDF, Shopify

Work at Home Capabilities

Internet Bandwidth:

Greater than 100mbps

Working Environment:

Private Room

Speed Test Result:

https://www.speedtest.net/result/17518225782

Internet Type:

Fiber

Hardware Type:

Desktop

Brand Name:

ASUS

Processor:

AMD Ryzen 7

Operating System:

Windows 11