For more than three years, Jean has been employed in the BPO sector, where she has assumed various responsibilities including Customer Support and Executive Service Specialist roles, catering to clients based in the US. Her expertise extends to managing both inbound and outbound calls, resolving escalated issues, overseeing email correspondence, appointment setting, and offering comprehensive travel assistance, encompassing flight details and accommodation arrangements. Noteworthy among her achievements is her advancement to the position of Team Mentor within a year of her tenure in Customer Support, where she provided guidance and feedback to her fellow agents.
She is adept at using the following tools:
Amazon workspace
VMWare
Microsoft Word & Excel
Softphone System (Avaya, RingCentral and Genesys)
Canva
She can start immediately
She is amenable to working on any shift schedule for full-time or part-time roles

Predictive Index Behavioral Profile - Altruist

Strongest Behaviors

• Careful with rules; precise, "by the book", fast-paced, and literal in interpreting rules, schedules and results.

• Detail-oriented and thorough; works to ensure things don’t fall through the cracks, and follows up to ensure they’re done properly and on time.
• Driven to protect the company against risk by thoroughly leveraging their background and strictly following “the book.”

Behavioral Summary

A pleasant and extraverted person, Jean is an effective communicator, able to stimulate and motivate others while being aware of and responsive to their needs and concerns. Her congenial personality and friendly, interested attitude make her readily approachable. Jean gets along easily with a wide variety of people.