Candidate No. 544170
PLAY AUDIO
Aljohn

Customer Support

Phone Support Agent

Email Support Agent

Chat Support Agent

Skills

★★★ Advanced:

Amadeus CRS, Sabre GDS, Apollo, Worldspan, more

★★ Intermediate:

Phone Support, Customer Service, Airline Ticketing, Booking Assistance, more

Hourly Rate Gauge

Today's value  AUD $11.59

$10.38

if $ 1 = PHP 42

$12.58

if $ 1 = PHP 30
Currency Fluctuation Range

*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.

Employment Preferences

Availability:

 Part Time Full Time

Preferred Timezone:

Not Applicable

Hourly & Monthly Rate:
(inclusive of service fee)

Part Time: AUD $11.59 per hour or $1004.42 per month
Full Time: AUD $14.88 per hour or $2578.63 per month

*Plus GST for Australian Businesses
Remote Staff Recruiter Comments
  • AL has been working for almost 9 years in the Business Process Outsourcing handling travel accounts where he handled and performed roles as Travel Consultant/Agent. He also worked as a floor support/Subject matter expert helping new hires during their nesting. He was able to cater clients from Canada, APAC and the
  • He was exposed to the following tasks:
    • Phone Support - Inbound and Outbound Calls
    • Process bookings (flight, hotel, car, and package) 
    • Process schedule changes. 
    • Handling flight changes
    • Process refunds.
    • Handling escalation/supervisor calls.
    • Ticketing.
    • Email and Chat support.
  • He is proficient in using tools such as Microsoft Office, Amadeus, Sabre, Apollo, Galileo and Worldspan.
  • He can start ASAP, amenable to working any shifts and open for any full-time or part-time roles.
Predictive Index Profile - Collaborator 

Strongest Behaviors
  • Unhurried and deliberate, stable and will do things using the established process; finds it difficult to change these systems. Dependable, consistent and needs familiar environments and coworkers to be most productive.
  • Cooperative, easy-going, and agreeable in getting along with others. A focused, uncritical listener who won’t “rock the boat.”
  • Methodical, steady, and even-paced; loses productivity when interrupted.
  • Persistence; consistent pursuit of goals in calm, methodical manner even when setbacks occur. Opinionated; slow to change.
  • Casual with rules. Focused on the goal, not how to get there; willing to bend the rules. Delegates implementation details.
Behavioral Summary

Aljohn is a warm, informal, outgoing, and congenial person who gets along comfortably with most people, meets new people easily and enjoys doing so, and works as well in group situations as well as one-on-one. A persistent, eager helper; has the kind of comfort with intangibles required to do work requiring an intuitive understanding of others’ viewpoints and feelings.

This individual is able to reach and stimulate others while being aware of and sympathetically interested in their needs. Unselfish and derives satisfaction from doing things for other people and being liked and appreciated by them for doing so.

Employment History
Travel Consultant Egencia
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:June 2021 to March 2023 (21 Months)Duties and Responsibilities:
  • Remote Assisting corporate travelers in arranging or booking travel as well as changing or modifying their flights through the GDS.
  • Working on different fare types, such as corporate fares and published fares.
  • Working on complex requests such as partial flight exchanges and refunds.
  • Assisting group bookings for events or meetings.
  • Handling email requests to make sure they are answered promptly.
  • Ticketing Experience with Sabre GDS
Travel Agent
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:December 2014 to April 2019 (52 Months)Duties and Responsibilities:
  • Worked on various purchase requests such as flight, hotel, car, and package booking.
  • Worked as a floor support or SME during nesting for new hires.
  • Became part of an integral team monitoring post transactions such as exchanges, hotel refunds, and voucher issuance.
  • Became part of a retail loss department which monitors post transactions specifically about flights to make sure to lessen possible errors.
  • Became part of the retention and escalations department. Worked on change requests through the GDS.
Travel Agent
Industry:Not ApplicableEmployment Period:March 2023 to February 2024 (11 Months)Duties and Responsibilities:Remote Assisting Travel Advisors on arranging flight reservations in line with their cruise travel Providing contracted air fares to TAs Handling flight changes in the GDS
Travel Consultant
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:April 2019 to October 2020 (18 Months)Duties and Responsibilities:
  • Reporting to the site End-to-end tasks from flight purchase requests using the GDS and up to managing queues such as schedule changes, new purchases made online, and rejects.
  • Assisting corporate travelers in arranging or booking travel as well as changing or modifying their flights.
  • Assisting corporate travelers in arranging their hotel and car accommodations that require contact with vendor partners.
  • Worked on email requests such as flight purchases, flight modifications, and car transportations.
Travel Agent
Industry:Travel / TourismEmployment Period:March 2023 to February 2024 (11 Months)Duties and Responsibilities:
  • Assisting Travel Advisors on arranging flight reservations in line with their cruise travel
  • Providing contracted air fares to TAs
  • Handling flight changes in the GDS
Education History

Field of Study:

Not Applicable

Major:

Not Applicable

Graduation Date:

January 2014

Located In:

Philippines

License and Certification:

Not Applicable

Skills

★★★ Advanced:
Amadeus CRS, Sabre GDS, Apollo, Worldspan, Microsoft Office

★★ Intermediate:
Phone Support, Customer Service, Airline Ticketing, Booking Assistance, Email Support, Chat Support

Work at Home Capabilities

Internet Bandwidth:

Greater than 100mbps

Working Environment:

Private Room

Speed Test Result:

Not Applicable

Internet Type:

Fiber

Hardware Type:

Laptop

Brand Name:

Lenovo Aspire

Processor:

AMD Ryzen 5 5500U with Radeon Graphics 2.10 GHz

Operating System:

Windows 11