Candidate No. 544025
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Realyn

Customer Support

Phone Support Agent

Email Support Agent

Chat Support Agent

Skills

★★★ Advanced:

Salesforce CRM, Slack, Zendesk, Asana, more

★★ Intermediate:

QuickBooks, MySQL, GitHub, Zoho, more

Hourly Rate Gauge

Today's value  AUD $10.44

$9.42

if $ 1 = PHP 42

$11.24

if $ 1 = PHP 30
Currency Fluctuation Range

*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.

Employment Preferences

Availability:

 Full Time

Preferred Timezone:

Australian Western Standard Time, Australian Central Standard Time, Australian Eastern Standard Time

Hourly & Monthly Rate:
(inclusive of service fee)

Full Time: AUD $10.44 per hour or $1809.40 per month

*Plus GST for Australian Businesses
Remote Staff Recruiter Comments
  • Realy has been working for almost 10 years in different companies from BPO, E-commerce, and Beauty industries. She handled different positions such as Escalations Specialist, Chat Support Specialist, and Subject Matter Expert. She started her freelancing in 2019 and worked with US clients. She supported the following task:
    • Customer support
    • Chat support
    • Email support
    • Technical support
    • Administrative task
    • Escalations.
  • She is proficient in Shopify, Zendesk, Asana, an Microsoft tools. 
  • Realyn is available to start immediately and she is amenable to working the day shift for any part-time or fulltime position.

Predictive Index Behavioral Profile - Specialist

Strongest Behaviors
  • Detail-oriented and precise; follow-through is deep and literal to ensure tasks were completed in accordance with quality standards.
  • Operationally, as opposed to socially, focused. Thinks, in specific terms, about what needs to be done and how to do it accurately and flawlessly; follows, in a literal way, that execution plan.
  • Careful with rules; precise, "by the book", fast-paced, and literal in interpreting rules, schedules and results.
Behavioral Summary
Realyn is a very conscientious person, particularly attentive to, careful of, and accurate with the details involved in the job. Identifies problems, and enjoys solving them, particularly within own area of expertise. Reserved, serious, and always concerned with the exact correctness of the work. Self-discipline, sense of duty, and respect for authority and tradition are strong qualities in Realyn, who takes responsibilities very seriously.
 
Employment History
Live Chat Agent
Industry:Grooming / Beauty / FitnessEmployment Period:December 2023 to February 2024 (2 Months)Duties and Responsibilities:
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
Relations Advocate/Escalation Specialist
Industry:Retail / MerchandiseEmployment Period:January 2021 to December 2023 (35 Months)Duties and Responsibilities:
  • Analyze current and past customer data.
  • Assist customers' inquiries
  • Process refunds
  • Consult with the management team to develop long-term goal plans.
  • Suggest techniques and improvements based on the above information.
Customer Service
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:August 2014 to March 2016 (19 Months)Duties and Responsibilities:
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet personal/customer service team sales targets and call handling quotas
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
Customer Support
Industry:ApparelEmployment Period:December 2023 to February 2024 (2 Months)Duties and Responsibilities:
  • Engage with customers through online chat and messaging platforms, responding to inquiries, providing information, and offering assistance.
  • Assist customers in navigating our products or services, addressing their questions, concerns, and technical issues.
  • Troubleshoot and resolve customer problems, escalating complex issues to higher levels of support when necessary.
  • Maintain a high level of professionalism and customer service etiquette in all interactions.
  • Document customer interactions, including the nature of inquiries, solutions provided, and any follow-up actions.
  • Meet or exceed performance targets, including response time, customer satisfaction scores, and chat volume goals.
  • Stay updated on product knowledge and company policies to provide accurate and up-to-date information to customers.
  • Collaborate with team members and other departments to ensure consistent and effective customer support.
Customer Service Representative / Technical Support/ Escalation Specialist
Industry:Retail / MerchandiseEmployment Period:April 2010 to July 2014 (51 Months)Duties and Responsibilities:
  • Maintaining a positive, empathetic, and professional attitude toward customers at all times.
  • Responding promptly to customer inquiries.
  • Communicating with customers through various channels.
  • Acknowledging and resolving customer complaints.
  • Knowing our products inside and out so that you can answer questions.
  • Ensure customer satisfaction and provide professional customer support.
Education History

Field of Study:

Not Applicable

Major:

Not Applicable

Graduation Date:

January 2007

Located In:

Philippines

License and Certification:

Not Applicable

Skills

★★★ Advanced:
Salesforce CRM, Slack, Zendesk, Asana, Shopify, Sass

★★ Intermediate:
QuickBooks, MySQL, GitHub, Zoho

Work at Home Capabilities

Internet Bandwidth:

Between 5mbps to 100mbps

Working Environment:

Private Room

Speed Test Result:

https://www.speedtest.net/result/15949485586.png

Internet Type:

Fiber

Hardware Type:

Laptop

Brand Name:

Lenovo

Processor:

Intel Core i5

Operating System:

Windows 10