Industry:Call Center / IT-Enabled Services / BPOEmployment Period:December 2017 to June 2022 (54 Months)Duties and Responsibilities:
- Extract, clean and prepare data for KPI and Transaction monitoring reports
- Create and maintain templates to be used by operations.
- Prepare and present adhoc reports.
- Publish standard Daily, WoW, MoM reports to be presented to the management team.
- Provide deep dive analysis to answer KPI related questions.
- Christian has an almost 7 years of experience as Financial Analyst and Business Intelligence for contact centers catering to clients based in the US, and India
- He has earned his Bachelor's in Business Administration major in
- He had experience working with following task
- Creating data models and financial analysis for forecasting, KPI Monitoring, and SLA adherence
- Developing dashboards using Tableau Desktop and publish into Tableau Server.
- Participating management meeting to present the significant findings of their data and financial analysis
- Extracting data sources and make report out of it
- He has also part of stakeholder management and provide supports when their is in need of deep dive analysis and technical support with the data
- He is a confident user of the following tools and applications
- Tableau Desktop
- Tableau Prep
- MS Excel
- Google Sheet
- SQL
- Salesforce
- He can start after 4-week notice
Predictive Index Behavioral Profile - CollaboratorComputer Application specialized in Data Analytics
https://www.predictiveindex.com/reference-profile/collaborator/
Strongest Behaviors
- Socially-focused, generally empathizes with people, seeing their point of view or understanding their emotions. Positive communication.
- Teaches and shares; generally interested in working collaboratively with others to help out.
- Friendly and service-oriented; drives for the “greater good” rather than individual goals. Promotes teamwork by sharing authority.
Behavioral Summary