Industry:Call Center / IT-Enabled Services / BPOEmployment Period:October 2021 to January 2024 (27 Months)Duties and Responsibilities:-Providing solutions for new and existing Australian customers with their inquiries regarding their Telco services:
° Add new/modify/disconnect internet, mobile plans, subscriptions, devices, etc.
° Order inquiries, plan inquiries, processing orders
° Billing, accounts, payments, refunds
° Outages, network issues, app issues
° Complaints
-Assisting with basic troubleshooting and technical support for customers experiencing service issues
-Assisting customers with sales. Offering services that suit the customers' needs.
-Navigate through multiple systems and customers whilst maintaining customer engagement through messaging (also providing updates through email).
-Documenting customer interactions, updating database, and creating tickets. Salesforce CRM
-Appropriately referring/transferring customers to relevant team which are out of messaging scope.
Candidate No. 542603
PLAY AUDIO
CHRIZZEL
Customer Support
Email Support Agent
Chat Support Agent
Skills
★★★ Advanced:
Data Entry, Salesforce CRM, Customer Service, Email management, more
★★ Intermediate:
Internet Research, Microsoft Tools, Sales, Canva, more
Hourly Rate Gauge
Today's value AUD $12.41
$11.07
if $ 1 = PHP 42$13.54
if $ 1 = PHP 30Currency Fluctuation Range
*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.
Employment Preferences
Availability:
Full Time
Preferred Timezone:
Australian Western Standard Time, Australian Central Standard Time, Australian Eastern Standard Time, New Zealand Daylight Time
Hourly & Monthly Rate:
(inclusive of service fee)
Full Time: AUD $12.41 per hour or $2151.28 per month
*Plus GST for Australian Businesses
Remote Staff Recruiter Comments
Employment History
Sales & Messaging Agent
Online Proctor
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:October 2018 to March 2021 (29 Months)Duties and Responsibilities:-CSR Level 3 Proctor
-Assisting test-takers with their exam
-Providing technical support to test-takers
-Help Desk representative
-Proctoring test-takers from VIP institutions
**
-Provide a sequence of services for all test takers once they have entered their exam through the exam submission and logging-out process.
-Responsible for the service levels and monitoring of all test takers as they complete their exams online.
-Maintain the integrity of the exam process as committed to all institution partners.
-Partners with all operation support teams to further assist test takers and institutions in the event of technical challenges or any other issue that prevents the ability to complete a scheduled exam
Email Support
Industry:Banking / Financial ServicesEmployment Period:March 2024 to January 2025 (10 Months)Duties and Responsibilities:-Provide clear and professional responses to customer queries regarding credit repair services, account issues, and other related topics.
-Verify validity of documents.
-Accurately document interactions, feedback, and resolutions in the company’s customer relationship management (CRM) system or other tracking tools.
-Offer detailed information about Credit Glory’s services, policies, and procedures to assist customers in understanding and utilizing their services effectively.
-Identify and escalate complex or unresolved issues to higher-level support or management as needed.
-Maintain high standards of communication and service quality, ensuring that responses are accurate, timely, and aligned with company guidelines.
Education History
Field of Study:
Education/Teaching/Training
Major:
Elementary Education
Graduation Date:
June 2018
Located In:
Philippines
License and Certification:
Not Applicable
Skills
★★★ Advanced:
Data Entry, Salesforce CRM, Customer Service, Email management, Chat Support, Internet Browsing
★★ Intermediate:
Internet Research, Microsoft Tools, Sales, Canva, Microsoft Office, Trello
Work at Home Capabilities
Internet Bandwidth:
Greater than 100mbps
Working Environment:
Private Room
Speed Test Result:
Internet Type:
Fiber
Hardware Type:
Laptop
Brand Name:
HP
Processor:
AMD Ryzen 5 4500U with Radeon Graphics
Operating System:
Windows 11
- Chrizzel has been working for almost 5 years as a Customer Service Representative within the BPO industry. She holds a bachelor's degree in Elementary Education with a specialization in early childhood. In 2020 she was awarded as a top- quality performer and CSAT performer.
- She supported the following tasks:
- Technical Support
- Email Management
- Chat Support
- Sales
- Order Management
- Billing
- Refunds
- Data Entry
- Live Chat
- She was exposed to different tools and applications such as Salesforce, Cisco, MS 365, and Discord.
- With basic knowledge using Zendesk and Canva.
- She can start immediately for any full-time position.
Predictive Index Behavioral Profile - AltruistStrongest Behaviors
Behavioral Summary
A pleasant and extraverted person, Chrizzel is an effective communicator, able to stimulate and motivate others while being aware of and responsive to their needs and concerns. Their congenial personality and friendly, interested attitude make them readily approachable. Chrizzel gets along easily with a wide variety of people.
Their drive is directed at working with and for others. They derive particular satisfaction from doing things for others, the company, management, the team, and for the company’s customers. Cooperative and willing, this individual can be a particularly effective teacher and communicator of the company’s policies, programs, and systems.