Candidate No. 541710
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QUINN EIRISH

Customer Support

Technical Support Specialist

Phone Support Agent

Email Support Agent

Skills

★★★ Advanced:

Customer Handling, B2B, Sales, Technical Support, more

★★ Intermediate:

Telemarketing, Chat Support, Inbound Calls, Outbound Calling, more

Hourly Rate Gauge

Today's value  AUD $9.95

$9.01

if $ 1 = PHP 42

$10.66

if $ 1 = PHP 30
Currency Fluctuation Range

*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.

Employment Preferences

Availability:

 Full Time

Preferred Timezone:

Australian Western Standard Time, Australian Central Standard Time, Australian Eastern Standard Time

Hourly & Monthly Rate:
(inclusive of service fee)

Full Time: AUD $9.95 per hour or $1723.93 per month

*Plus GST for Australian Businesses
Remote Staff Recruiter Comments
  • Quinn has been working for 9 years in different local companies in BPO, and E-commerce industries. She handled different positions such as Cold Caller, Technical Support Specialist, Customer Service Representative, and Telemarketer. She worked with UK and US clients. Quinn supported the following task:
    • Customer support
    • Inbound/Inbound calls
    • Technical support
    • Chat support
    • Order management
    • Sales
    • Social media management
  • She is proficient in Shopify, WooCommerce, CRM, and Microsoft tools.
  • Quinn is available to start immediately and she is amenable to working the day shift for any part-time or fulltime position.

Predictive Index Behavioral Profile - Operator

Strongest Behaviors
  • Cooperative, easy-going, and agreeable in getting along with others. A focused, uncritical listener who won’t “rock the boat.”
  • Cautious; follows a well-established and proven plan to avoid making mistakes. Does the background research necessary to have proof to support decisions before action is taken.
  • Detail-oriented and accommodating; most comfortable working as part of a well-defined team for which they produce high-quality output and decisions.
Behavioral Summary
Helpful, patient, and stable; works steadily and consistently. Respectful of established processes, standards, and policies, they will work within those standards to ensure repeated successes and high-quality results. Quinn Eirish has the patience and tolerance required for routine work and can be relied on to do such work consistently and in a relaxed manner. Prefers having, and following, a well thought-out process to ensure success. If they are responsible for establishing the process, they will do so in a thoughtful, methodical manner, paying close attention to details and time-honored successes. Once established, they’ll expect that the process be followed consistently.
Employment History
Customer service
Industry:OthersEmployment Period:November 2021 to November 2023 (24 Months)Duties and Responsibilities:Excellent critical thinking skills.
Content moderator for tiktok
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:October 2018 to June 2022 (44 Months)Duties and Responsibilities:Filtering videos base on clients guidelines
Telemarketer / Customer Service / Technical Support Specialist
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:February 2015 to September 2018 (43 Months)Duties and Responsibilities:
  • Cold calling people using a given phone directory to sell products or solicit donations
  • Answering incoming calls from prospective customers
  • Using scripts to provide information about product’s features, prices etc. and present their benefits
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
Cold Caller
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:July 2013 to January 2015 (18 Months)Duties and Responsibilities:
  • Cold call people using a given phone directory to sell products
  • Answer incoming calls from prospective customers
  • Use scripts to provide information about product’s features, prices etc. and present their benefits
  • Ask pertinent questions to understand the customer’s requirements
  • Persuade the customer to buy by demonstrating how merchandise or services meet their needs
  • Record the customer’s personal information accurately in a computer system
  • Deal with complaints or doubts to safeguard the company’s reputation
  • Go the “extra mile” to meet sales quota and facilitate future sales
  • Keep records of calls and sales and record useful information
Education History

Field of Study:

Not Applicable

Major:

Not Applicable

Graduation Date:

January 2011

Located In:

Philippines

License and Certification:

Not Applicable

Skills

★★★ Advanced:
Customer Handling, B2B, Sales, Technical Support

★★ Intermediate:
Telemarketing, Chat Support, Inbound Calls, Outbound Calling

Work at Home Capabilities

Internet Bandwidth:

Greater than 100mbps

Working Environment:

Private Room

Speed Test Result:

https://www.speedtest.net/result/15884215450

Internet Type:

Fiber

Hardware Type:

Desktop

Brand Name:

Generic Brand

Processor:

Intel(R) Core(TM) i5-10500T

Operating System:

Windows 10