• Jay worked for more than 8 years as a Customer Support Representative. He studied Business Administration and worked with international clients from US and UK.
• He effectively managed and responded to customers' complaints via various channels, including SMS, emails, chats, and social media platforms. He  showed proficiency in using the Zendesk platform to efficiently handle customer complaints and track their progress. He effectively used the Shopify integration with Zendesk to gather information about customer complaints and provide suitable solutions. He helped customers troubleshoot issues related to quality products and warranties. He assisted customers with applying promo codes to their orders, ensuring they received their entitled discounts. He also monitored product restocking from the warehouse and maintaining a record of lost and returned packages using Google Docs.
• He is proficient in using the following:
  • Zendesk
  • Shopify
  • Xencall
  • Hubspot
  • Mojo
  • Zapier
  • Canva
  • Calendly
• He can Start ASAP and is amendable for both full time and part time positions.

Predictive Index Behavioral Profile - Adapter 

Strongest Behavior

• Socially-focused, generally empathizes with people, seeing their point of view or understanding their emotions. Positive communication.
• Teaches and shares; generally interested in working collaboratively with others to help out.
• Friendly and service-oriented; drives for the “greater good” rather than individual goals. Promotes teamwork by sharing authority.

Behavioral Summary

Jay is likely equipped with a diverse behavioral range that provides adaptation from one situation to the next. They may desire to take the lead on a project but are also comfortable accommodating the desires of others and allowing others to assume control – provided the task gets executed correctly.

In most circumstances, this individual is accustomed to thinking before speaking and will generally relay information in a factual and direct manner to peers and superiors. From time to time, their behavior may come across as challenging the status quo, and at times, they are comfortable following the rules.