Candidate No. 541334
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Mc Kelvin

Customer Support

Social Media Marketer

Chat Support Agent

Skills

★★★ Advanced:

Chat Support, Social Media Management, Email Support, Customer Service, more

★★ Intermediate:

Microsoft Office, Canva, Amazon, Communication Skills, more

Hourly Rate Gauge

Today's value  AUD $10.77

$9.70

if $ 1 = PHP 42

$11.62

if $ 1 = PHP 30
Currency Fluctuation Range

*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.

Employment Preferences

Availability:

 Full Time Part Time

Preferred Timezone:

Australian Central Standard Time, New Zealand Daylight Time, US Central Standard Time, UK London

Hourly & Monthly Rate:
(inclusive of service fee)

Part Time: AUD $10.77 per hour or $933.19 per month
Full Time: AUD $10.77 per hour or $1866.38 per month

*Plus GST for Australian Businesses
Remote Staff Recruiter Comments
  • MCee took Hotel and Restaurant Management in college. In 2016, he joined several BPO companies where he handled accounts in the telecom, retail, and social media. His role as a Customer Service Representative enabled him to perform the following:
    • Customer service (B2B)
    • Attend inbound calls and chats
    • Content moderation
    • Conflict resolution
  • He used various applications and tools such as Client-specific CRM, Microsoft Office Apps (Excel, Teams, Outlook), and Slack. He considers himself a beginner with Zendesk, Monday, Asana, and Trello.
  • He can start anytime.
  • He is amenable to working in any shift, whether part-time or full-time.
Predictive Index Behavioral Profile - Adapter

Strongest Behaviors
  • Proactivity in driving to reach goals while moving at a faster-than-average pace. Inquisitive about the world.
  • Relatively independent in taking action on their own ideas. Resourcefully works around most obstacles blocking completion of what they want to accomplish.
  • Eager for results, drive is for swift implementation. Works best in fast-paced environments offering a variety of activities, rather than routines.
Behavioral Summary

Mc Kelvin is likely equipped with a diverse behavioral range that provides adaptation from one situation to the next. They may desire to take the lead on a project but are also comfortable accommodating the desires of others and allowing others to assume control – provided the task gets executed correctly.

Mc Kelvin is likely to develop a diverse yet elaborate sphere of technical specialism which may be used in tandem with problem-solving adaptability. Although they may find it easy to acquire various talents, it may be hard to identify where their greatest drives lie. Thus, Mc Kelvin may rely on others’ behavioral expectations as a map for their own definition of success.
Employment History
Customer Service Specialist
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:November 2018 to February 2021 (27 Months)Duties and Responsibilities:
  • Chat support for one of the top telephone company in the US
  • Responds to every customers through chat
  • Provides excellent customer service.
Customer Support Executive
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:June 2016 to March 2018 (21 Months)Duties and Responsibilities:
  • We managed the biggest office supplies in the US where we take inbound calls to sell and assist customers in buying office supplies and make sure that it is being delivered to them.
Teammate
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:November 2021 to September 2023 (22 Months)Duties and Responsibilities:Under the Risk and Payments investigation team, we check ads accounts in the Meta platform. The scope of our work involves the following:
  • Responsible for efficient and effective management of transactional and payments risk.
  • Assess whether transactions are valid or fraudulent to avoid loss.
  • Implement robust processes and rules to ensure that bad actors are caught and good actors are able to transact on the Facebook platform.
  • Maintains a complex infrastructure designed to identify, investigate, and enforce against fraudulent transactions (and accounts).
Education History

Field of Study:

Hospitality/Tourism/Hotel Management

Major:

Hotel and Restaurant Management

Graduation Date:

January 2016

Located In:

Philippines

License and Certification:

Not Applicable

Skills

★★★ Advanced:
Chat Support, Social Media Management, Email Support, Customer Service, Administrative Support

★★ Intermediate:
Microsoft Office, Canva, Amazon, Communication Skills, Email Support

Work at Home Capabilities

Internet Bandwidth:

Greater than 100mbps

Working Environment:

Private Room

Speed Test Result:

https://www.speedtest.net/result/15923916124

Internet Type:

Fiber

Hardware Type:

Desktop

Brand Name:

None

Processor:

AMD Ryzen 5

Operating System:

Windows 10