Customer Service Representative
Industry:Healthcare / MedicalEmployment Period:October 2020 to January 2023 (27 Months)Duties and Responsibilities:
- Ensured eligibility
- Verified benefits
- Checked claims status for patients, including those covered by Medicare
- Medicaid and United Healthcare.
Customer Service Representative
Industry:Entertainment / MediaEmployment Period:December 2019 to April 2020 (4 Months)Duties and Responsibilities:
- Timely and effective customer service.
- Resolved issues
- Built trust and loyalty
- Leading to increased customer retention and positive feedback.
Customer Service Representative
Industry:Travel / TourismEmployment Period:April 2018 to January 2019 (9 Months)Duties and Responsibilities:
- Dedicated Travel Account Agent for Singapore Airlines.
- Provided exceptional customer service.
- Assisting booking patients with resolving any issues and ensuring a smooth travel experience.
Predictive Index Behavioral Profile - Adapter
Strongest Behaviors
Shanylow will most strongly express the following behaviors:
Behavioral Summary
Shanylow is likely equipped with a diverse behavioral range that provides adaptation from one situation to the next. They may desire to take the lead on a project but are also comfortable accommodating the desires of others and allowing others to assume control – provided the task gets executed correctly.
In most circumstances, this individual is accustomed to thinking before speaking and will generally relay information in a factual and direct manner to peers and superiors. From time to time, their behavior may come across as challenging the status quo, and at times, they are comfortable following the rules.
Upon completing a task, they will exhibit a higher degree of sociability, yet when facing an impending challenge, they are more likely to exhibit a reserved and serious persona. Working under pressure is usually not a problem, yet they generally prefer a degree of predictability.