Industry:Call Center / IT-Enabled Services / BPOEmployment Period:June 2020 to January 2023 (31 Months)Duties and Responsibilities:
- Take inbound calls with an average of 70+, attending to their medication inquiries, prescription status, and the coverage plan.
- Follow HIPAA procedures to keep the confidentiality of members information.
- Track and gives status of their refills and medication.
- Coordinate with local pharmacies especially when critical members have run out of refills- making sure that they can take their meds on time.
- Give quote for the cost of the medication in relation to their coverage plan.
Predictive Index Behavioral Profile - Promoter
Strongest Behaviors
Jose Marlon will most strongly express the following behaviors:
- Socially informal, extroverted, and outgoing; gets familiar quickly. Communicates in an uninhibited, lively, and adaptable manner, drawing others into the conversation.
- Interested in people, building relationships, and teamwork rather than technical matters. Affable, optimistic, and easily trusting.
- Focused on goals and the people needed to get there, not details or plans; frequently delegates details.
- Proactively connects quickly to others; open and sharing. Builds and leverages relationships to get work done.
- Comfortably fluent and fast talk, in volume. Enthusiastically persuades and motivates others by considering their point of view and adjusting delivery.
Behavioral SummaryJose Marlon is an outgoing, talkative, very friendly individual, a lively and stimulating communicator. A good mixer who is poised, active and responsive in social situations.
The complete extravert; informal and uninhibited in their behavior; understands people well and is capable of using that understanding to gain the friendship and cooperation of others. It is important to this individual to be liked and accepted, and they express themself to individuals or groups with warmth and enthusiasm. Easily understands and accepts other viewpoints, ideas, and feelings, and can be effective at getting diverse groups to come together and collaborate.
Relatively unconcerned about details and often inclined to consider them unimportant, this individual expresses themself in general terms, aimed more at gaining the interest or attention of others than in communicating specific, factual information. Their interest in details and specifics which are not crucial to success is, at best, casual. As such, they focus on the “big picture” personal goals, and if appropriate, their colleagues, direct reports, or team. They’re flexible about how they attain these goals, often thinking “out of the box” and collaborating widely to get there.