Candidate No. 540143
PLAY AUDIO
Jerica

Customer Support

Skills

★★★ Advanced:

Amadeus CRS, Airline Ticketing, more

★★ Intermediate:

Computer Literacy, Problem solving, Microsoft Office, English Language, more

Hourly Rate Gauge

Today's value  AUD $8.30

$7.64

if $ 1 = PHP 42

$8.74

if $ 1 = PHP 30
Currency Fluctuation Range

*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.

Employment Preferences

Availability:

 Full Time Part Time

Preferred Timezone:

Australian Central Standard Time, New Zealand Daylight Time, US Pacific Standard Time, US Central Standard Time, UK London

Hourly & Monthly Rate:
(inclusive of service fee)

Part Time: AUD $8.30 per hour or $719.52 per month
Full Time: AUD $9.95 per hour or $1723.93 per month

*Plus GST for Australian Businesses
Remote Staff Recruiter Comments
  • Jerica has a bachelor's degree in information technology. She describe herself energetic and results-driven Airline Reservation Agent with 4 years of experience in handling domestic and international flight bookings. Exceptional communication and problem-solving skills combined with a keen attention to detail. Proficient in reservation systems such as Amadeus. Accomplishments include implementing a successful customer loyalty program resulting increase in repeat bookings. Committed to providing personalized and seamless travel experiences. Passionate about creating memorable journeys for travelers.
  • She was proficient in using these skills and tools:
    • Computer Literate
    • Microsoft Excel
    • Microsoft Word
    • Microsoft PowerPoint
    • Can speak and understand English.
    • Good impersonal Skills
    • Ability to cope up with new culture and different people.
    • Ticket Sales
    • Travel Sales
    • Phone Etiquette
    • Customer Reservation
    • Problem-solving abilities Reservation Systems (Amadeus)
    • Time Management
    • Detail Oriented
  • She has been a Food Attendant for 1 year. Follows department regulatory standards including hair covering, wearing gloves, dress attire as required. Assures the cafe' service area is maintained during service hour by wiping tables, cleaning dining areas, keeping dirty trays controlled and servicing customers as needed.
  • She's been a Sales Agent for 4 years. Responsible for selling products and meeting customer needs while obtaining orders from existing or potential sales outlets. They ensure that the customer is satisfied and adequately taken care of while making a purchase. This way, they can establish new accounts for their employer.
  • She has been working in a BPO company for 4 years and was exposed to different kind of roles. Such as:
    • Customer Service Representative - help customers with complaints and questions, give customers information about products and services, take orders, and process returns. By helping customers understand the product and answering questions about their reservations, they are sometimes seen as having a role in sales.
    • Email Support - provide assistance to company customers via email. Key responsibilities for this role include developing customer relationships, solving customer issues, promoting products and services, maintaining their job knowledge, reporting to supervisors, and forwarding unresolved queries to specialists.
    • Chat Support - provide customer service online and have the following responsibilities and duties: responding to customers, identifying customer issues, providing solutions, conversing in a polite and professional manner, and performing data entry.
  • Jerica can start ASAP and open for full time and part time roles.
 
Predictive Index Behavioral Profile - Collaborator
 
Strongest Behaviors
Jerica will most strongly express the following behaviors:
  • Socially focused, naturally empathizes with people, easily seeing their point of view or understanding their emotions. Positive, non-threatening communication.
  • Teaches and shares; often working collaboratively with others to help in any capacity.
  • Accommodating: most comfortable working with others, often puts team/company goals before personal goals. Promotes teamwork by actively sharing authority.
  • Patient, stable, and consistent; does things generally systematically and is not inclined to change these systems. Dependable, relatively consistent and works best in familiar environments, with familiar people.
  • Tolerant, easy-going, and uncritical in getting along with others. A focused listener.
 
Behavioral Summary
Jerica is a warm, informal, outgoing, and congenial person who gets along comfortably with most people, meets new people easily and enjoys doing so, and works as well in group situations as well as one-on-one. A persistent, eager helper; has the kind of comfort with intangibles required to do work requiring an intuitive understanding of others’ viewpoints and feelings.

This individual is able to reach and stimulate others while being aware of and sympathetically interested in their needs. Unselfish and derives satisfaction from doing things for other people and being liked and appreciated by them for doing so.

Patient and relaxed; is a particularly tolerant and understanding listener. People find this individual easy to talk to and feel no pressure or impatience from this rather easygoing, accepting person. Listens non-judgmentally, and can understand many different sides of an issue. Their unselfish and uncritical interest in others is helpful in developing and maintaining personal relationships. Jerica “wears well” in repeated contacts, thinks of others first, and will often put their needs and interests before their own. Driven to help others, including company management, colleagues, direct reports, or customers.
 
Employment History
Customer service representatives
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:March 2019 to November 2023 (56 Months)Duties and Responsibilities:
  • Help customers with complaints and questions, give customers information about products and services, take orders, and process returns.
  • Helping customers understand the product and answering questions about their reservations, they are sometimes seen as having a role in sales.
  • Provide assistance to company customers via email. Key
  • Developing customer relationships
  • Solving customer issues
  • Promoting products and services
  • Maintaining their job knowledge
  • Reporting to supervisors, and forwarding unresolved queries to specialists.
  • Provide customer service online and have the following responsibilities and duties: responding to customers.
  • Identifying customer issues, providing solutions
  • Conversing in a polite and professional manner,
Sales Agent
Industry:Printing / PublishingEmployment Period:April 2014 to February 2018 (46 Months)Duties and Responsibilities:
  • Responsible for selling products and meeting customer needs while obtaining orders from existing or potential sales outlets.
  • They ensure that the customer is satisfied and adequately taken care of while making a purchase.
  • This way, they can establish new accounts for their employer
Food Attendant
Industry:Food & Beverage / Catering / RestaurantEmployment Period:January 2011 to December 2012 (23 Months)Duties and Responsibilities:
  • Follows department regulatory standards including hair covering, wearing gloves, dress attire as required.
  • Assures the cafe' service area is maintained during service hour by wiping tables, cleaning dining areas, keeping dirty trays controlled and servicing customers as needed.
Education History

Field of Study:

Computer Science/Information Technology

Major:

Science and Information Technology

Graduation Date:

May 2013

Located In:

Philippines

License and Certification:

On-Job-Training at National Bookstore On-Job-Training at Teletech Philippines On-Job-Training at Mtm Jeniben Enterprises

Skills

★★★ Advanced:
Amadeus CRS, Airline Ticketing

★★ Intermediate:
Computer Literacy, Problem solving, Microsoft Office, English Language, Customer Experience

Work at Home Capabilities

Internet Bandwidth:

Between 5mbps to 100mbps

Working Environment:

Private Room

Speed Test Result:

https://www.speedtest.net/result/15772286000

Internet Type:

Fiber

Hardware Type:

Desktop

Brand Name:

DESKTOP-H8415AL

Processor:

AMD Ryzen 5 5600G with Radeon Graphics 3.90 GHz

Operating System:

Windows 10