Appointment Setter/Social Media Manager
Industry:OthersEmployment Period:May 2018 to June 2021 (37 Months)Duties and Responsibilities:Appointment Setter:
- Contacting potential clients to schedule appointments for agents to meet with them
- Collecting and tracking customer data
- Sending reminder emails and texts to clients
- Answering questions and responding to inquiries.
- Keeping updated on new listings and developments in the real estate market Social Media Manager:
- Creating, managing and optimizing content for the company's social media accounts.
- Developing monthly social media campaigns and content calendars
- Monitoring and engaging with customers on social media platforms
- Researching and creating strategies to increase brand awareness and visibility
Customer Service Representative
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:July 2016 to March 2018 (20 Months)Duties and Responsibilities:
- Respond to customer inquiries and provide accurate and timely information.
- Handle customer complaints and resolve issues quickly and efficiently.
- Educate customers on the features and benefits of the credit card.
- Manage incoming calls and emails from customers.
- Assist customers in understanding their credit card statements, payment options, and other related services.
- Update customer information and account records in the company's database.
- Educate customers on fraud prevention and dispute resolution.
- Refund unauthorized charges, process returns, and provide refunds when necessary.
- Process credit card applications and help customers apply for new cards.
- Maintain knowledge of current promotions and offers.
Predictive Index Behavioral Profile - Operator
Strongest Behaviors
Jimuel will most strongly express the following behaviors:
- Unhurried and deliberate, stable and will do things using the established process.
- Cooperative, easy-going, and agreeable in getting along with others. A focused, uncritical listener who won’t “rock the boat.”
- Methodical, steady, and even-paced; loses productivity when interrupted.
- Drive to protect the company against risk by doing things in general accordance with established standards.
- Careful; usually follows a plan to avoid making mistakes. Generally, has proof to support decisions before taking action.
Behavioral SummaryJimuel is helpful, patient, and stable; works steadily and consistently. Respectful of established processes, standards, and policies, they will work within those standards to ensure repeated successes and high-quality results. Jimuel has the patience and tolerance required for routine work and can be relied on to do such work consistently and in a relaxed manner. Prefers having, and following, a well thought-out process to ensure success. If they are responsible for establishing the process, they will do so in a thoughtful, methodical manner, paying close attention to details and time-honored successes. Once established, they’ll expect that the process be followed consistently.
Will focus on the details of the work and will handle them with somewhat better than average accuracy. In work involving repeated contact with people, Jimuel will be pleasant, agreeable, and supportive. Derives satisfaction from helping others and likes to feel part of a secure team.