Candidate No. 539298
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Liean Margarette

Customer Support

Technical Support Specialist

Phone Support Agent

Skills

★★★ Advanced:

Customer Service, Customer Support, Customer Handling, more

★★ Intermediate:

Customer Service Management, Salesforce CRM, more

Hourly Rate Gauge

Today's value  AUD $9.95

$9.01

if $ 1 = PHP 42

$10.66

if $ 1 = PHP 30
Currency Fluctuation Range

*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.

Employment Preferences

Availability:

 Full Time Part Time

Preferred Timezone:

Alaska Standard Time, US Pacific Standard Time, US Mountain Standard Time, US Central Standard Time, US Eastern Standard Time

Hourly & Monthly Rate:
(inclusive of service fee)

Part Time: AUD $9.95 per hour or $861.97 per month
Full Time: AUD $9.12 per hour or $1581.48 per month

*Plus GST for Australian Businesses
Remote Staff Recruiter Comments
  • Liean has a bachelors degree in Computer Technology. She describes herself than can minimize her skills, quality assurance, training and working experience where she can bring into work her compassionate nature and caring skills for the betterment of society. She has been working for almost 5 years and exposed different kind of roles. Such as Technical Support and Customer Support under these companies - Alorica and Concentrix. She handled different kind of clients.
  • She was proficient in using these skills and tools:
    • Multi-Tasking
    • Good in Communication Skills
    • Flexible and Hard Working
    • Good in Public Relation
    • MS Teams
    • Avaya
    • Amadeus
  • She has been a Technical Support for almost 2 years. Responsible in troubleshooting, fixed bugs and assist customers in their different kind of concerns.
  • She's been a Customer Support for 3 years and had 3 accounts. She was first part of financial account wherein she monitors collections, doing outbound call and making follow ups to payments. She got reprofiled to a retail account and did customer service tasks. Her final account was a travel account which she books and cancel flight for the customer and provide assistance.
  • Liean can start ASAP and open for full time and part time roles.
 
Predictive Index Behavioral Profile - Adapter
 
Strongest Behaviors
Liean Margarette will most strongly express the following behaviors:
  • Relatively quick in connecting to others; reasonably open and sharing. Builds and leverages relationships to get work done.
  • Fluent, enthusiastic, and comparatively frequent in communication; a motivator who pays attention to others’ points of view.
  • Collaborative; works with and through others. Focused on team cohesion, dynamics, and interpersonal relations.
  • Socially focused, generally empathizes with people, seeing their point of view or understanding their emotions. Positive communication.
  • Teaches and shares; generally interested in working collaboratively with others to help out.
 
Behavioral Summary
Liean Margarette is likely equipped with a diverse behavioral range that provides adaptation from one situation to the next. They may desire to take the lead on a project but are also comfortable accommodating the desires of others and allowing others to assume control – provided the task gets executed correctly.

In most circumstances, this individual is accustomed to thinking before speaking and will generally relay information in a factual and direct manner to peers and superiors. From time to time, their behavior may come across as challenging the status quo, and at times, they are comfortable following the rules.
 
Employment History
Technical Support
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:February 2018 to November 2019 (21 Months)Duties and Responsibilities:
  • To make sure to fix customer Desktop or Laptop.
  • Do trouble shooting
  • Provide customer service assistance as well
Collections and Customer Service
Industry:Travel / TourismEmployment Period:July 2020 to August 2023 (37 Months)Duties and Responsibilities:
  • Collect customer dept and booking flights
  • cancelling flight
  • changing their flights.
Education History

Field of Study:

Computer Science/Information Technology

Major:

COMPUTER TECHNOLOGY

Graduation Date:

June 2017

Located In:

Philippines

License and Certification:

Not Applicable

Skills

★★★ Advanced:
Customer Service, Customer Support, Customer Handling

★★ Intermediate:
Customer Service Management, Salesforce CRM

Work at Home Capabilities

Internet Bandwidth:

Between 5mbps to 100mbps

Working Environment:

Private Room

Speed Test Result:

https://www.speedtest.net/result/15742844665

Internet Type:

DSL

Hardware Type:

Laptop

Brand Name:

Dell

Processor:

Intel(R) Core(TM) i5-6300U CPU @ 2.40GHz 2.50 GHz

Operating System:

Windows 11