Candidate No. 538585
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John Patrick

Systems Networking and Administration

Skills

★★★ Advanced:

Windows OS, System Administration, Microsoft Server Administration, Inventory Monitoring, more

★★ Intermediate:

Python, HTML, Linux System Administration, Network Administration, more

Hourly Rate Gauge

Today's value  AUD $15.43

$13.59

if $ 1 = PHP 42

$17.07

if $ 1 = PHP 30
Currency Fluctuation Range

*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.

Employment Preferences

Availability:

 Part Time Full Time

Preferred Timezone:

Australian Western Standard Time, Australian Central Standard Time, Australian Eastern Standard Time

Hourly & Monthly Rate:
(inclusive of service fee)

Part Time: AUD $15.43 per hour or $1337.04 per month
Full Time: AUD $15.43 per hour or $2674.07 per month

*Plus GST for Australian Businesses
Remote Staff Recruiter Comments
  • John Patrick brings over 15 years of experience in IT support, technical troubleshooting, and infrastructure management.
  • He has consistently demonstrated expertise in managing both hardware and software issues, overseeing network operations, and optimizing endpoint systems.
  • His certifications, such as CompTIA A+ and training in Linux and business writing, further reinforce his professional capabilities and commitment to continuous improvement.
  • Successfully led a technical support team, managing the health and performance of conversion and migration systems, and ensuring smooth project execution.
  • Designed and maintained a comprehensive monitoring dashboard using tools like Splunk, Power BI, and Python, enabling real-time issue identification and resolution.
  • Spearheaded the deployment and configuration of server environments, endpoint systems, and application updates, enhancing operational efficiency.
  • Played a critical role in cross-functional teams, including defect management and network support, ensuring seamless communication and problem-solving.
  • Skill Proficiency:
  • Advanced troubleshooting for hardware, software, and networks.
  • Leadership and team management with a focus on strategic outcomes.
  • Exceptional customer support and stakeholder engagement.
  • Scripting and automation using PowerShell, Python, and batch files.
  • Tech / Software Proficiency:
  • Tools: Splunk, Power BI, System Center Configuration Manager, PDQ Deploy.
  • Platforms: Windows OS, Linux (Ubuntu, Mint), Microsoft Office 365.
  • Networking: TCP/IP, DHCP, Subnets, firewalls, and diagnostic tools like Wireshark and Fiddler.
  • Endpoint and Server Management: Active Directory, GPO, WSUS, and cloud/on-premises servers.
  • Can start immediately. Predictive Index Behavioral Profile - Specialist

    Strongest Behaviors
    • Careful with rules; precise, "by the book", fast-paced, and literal in interpreting rules, schedules and results.
    • Detail-oriented and thorough; works to ensure things don’t fall through the cracks, and follows up to ensure they’re done properly and on time.
    • Detail-oriented and precise; follow-through is deep and literal to ensure tasks were completed in accordance with quality standards.
    Behavioral Summary

    John Patrick is a very conscientious person, particularly attentive to, careful of, and accurate with the details involved in the job. Identifies problems, and enjoys solving them, particularly within own area of expertise.

    Reserved, serious, and always concerned with the exact correctness of the work. Self-discipline, sense of duty, and respect for authority and tradition are strong qualities in John Patrick, who takes responsibilities very seriously.

    • Employment History
    Technical Support Professional Application Maintenance Support
    Industry:Consulting (IT / Science / Engineering & Technical)Employment Period:January 2022 to September 2023 (20 Months)Duties and Responsibilities:
    • Played a pivotal role at IBM, serving as the dedicated support resource for the Conversion and Migration Office project. Additionally, took on the responsibilities of a team lead, providing leadership and guidance to ensure the success of the project team.
    • Proactively monitored the health state of all conversion components, ensuring optimal functionality and performance.
    • Conducted both manual and automated sanity test runs, employing a thorough approach to validate the integrity of crucial project elements.
    • Published comprehensive status reports of sanity tests prior to the commencement of conversion processes, contributing to a transparent and well-informed project environment.
    • Effectively managed outage monitoring and alerts, promptly addressing any issues to minimize impact on the conversion process.
    • Collaborated with the Defect Management Team to address and resolve issues identified during sanity tests or outages that could potentially impact the conversion timeline.
    • Spearheaded the creation and maintenance of a Monitoring dashboard, utilizing tools such as Splunk, Power BI, and Python to ensure real-time visibility into project health.
    • Implemented proactive notifications to required channels and stakeholders in the event of conversion-impacting outages, facilitating transparent communication and efficient issue resolution.
    Sr. Desktop Support
    Industry:Call Center / IT-Enabled Services / BPOEmployment Period:May 2013 to October 2020 (89 Months)Duties and Responsibilities:
    • Delivered second-tier hardware support, exhibiting expertise in troubleshooting PCs, replacing hard drives, monitors, keyboards, and other hardware components.
    • Provided second-tier software troubleshooting and support, conducting thorough investigations on software issues, deploying updates, and utilizing ghosting techniques.
    • Led and guided special projects, including late-night application deployments, system upgrades, and the installation of new hardware, showcasing adept project management skills.
    • Offered second-tier telephony support, replacing broken headsets, phones, and providing local assistance with various phone models and technologies.
    • Delivered second-tier network support, expertly troubleshooting connectivity issues and routing challenges.
    • Tracked the inventory of desktop phones, companion phones, cords, cables, and other telecommunication supplies, meticulously documenting routing activities. - Managed the racking and cabling of servers and networking hardware in remote center server rooms, ensuring optimal organization and functionality.
    • Conducted cable management and cleanup in remote center server rooms, contributing to a tidy and efficient working environment.
    • Administered machines and users in Active Directory, showcasing proficiency in user and machine management.
    • Provided valuable audit support for both internal and client audits, demonstrating a keen eye for detail and adherence to compliance standards.
    • Created and maintained scripts (e.g., batch files, PowerShell) to support the DTS team in their everyday processes, streamlining tasks and ensuring efficiency. - Supported level one technicians in their daily duties, showcasing a collaborative and supportive approach. 
    • Acted as a frontline responder for security concerns at remote centers, demonstrating a commitment to maintaining a secure working environment.
    Site IT Support
    Industry:Consulting (IT / Science / Engineering & Technical)Employment Period:August 2012 to May 2013 (9 Months)Duties and Responsibilities:
    • Orchestrated the installation and configuration of computer hardware, operating systems, and applications, ensuring seamless functionality and optimal performance.
    • Diligently monitored and maintained computer systems and networks, proactively addressing potential issues to sustain uninterrupted operations.
    • Provided exemplary technical support to both staff and clients, offering guidance for the system setup, and effectively resolving issues through face-to-face interactions or over the phone.
    • Conducted thorough troubleshooting of system and network problems, diagnosing, and solving hardware or software faults promptly, with a commitment to swift issue resolution.
    • Produced detailed procedural documentation and relevant reports, contributing to streamlined processes and enhanced overall efficiency.
    • Played a pivotal role in supporting the roll-out of new applications, guaranteeing smooth integration and providing necessary user training for a seamless transition.
    • Took charge of setting up new user accounts and profiles, efficiently addressing password issues to maintain secure access controls.
    • Adhered to strict Service Level Agreements (SLA), responding promptly to issues within agreed timelines.
    • Demonstrated a commitment to task completion, ensuring continuous work on assigned tasks until resolution or referral to third parties when deemed appropriate.
    • Effectively managed and prioritized multiple open cases simultaneously, showcasing a keen ability to ensure efficient resolution and overall client satisfaction.
    • Rapidly established positive working relationships with customers and professionals, fostering collaboration with software developers and other stakeholders.
    • Evaluated and tested new technologies, staying abreast of industry trends, and contributing to ongoing improvement initiatives.
    Service Engineer Service Center Technician
    Industry:Repair and Maintenance ServicesEmployment Period:August 2011 to April 2012 (8 Months)Duties and Responsibilities:
    • Met monthly service quota requirements.
    • Responsible for product repair, CRM updates, and repair documentation. 
    • Conducted product demonstrations and in-store setups.
    • Managed after-sales services for store products and addressed customer demands.
    IT Support Staff
    Industry:TelecommunicationEmployment Period:July 2010 to February 2011 (7 Months)Duties and Responsibilities:
    • Administered network and system administration in the enterprise structure. 
    • Managed system integration, communication with vendors for installations and procurements.
    • Deployed, configured, and automated server and workstation setups.
    • Handled domain PC patches with WSUS, linked GPO, NT Account Creation, domain restrictions, firewall, web filtering, and application deployment via Ghost Console. 
    • Provided troubleshooting for server and endpoints.
    • Supported WiMAX CPE's product support.
    • Ensured the security of the company's data and files, serving as an IT generalist with SME domain administrations.
    Technical Consultant /Technician
    Industry:Retail / MerchandiseEmployment Period:July 2008 to July 2010 (24 Months)Duties and Responsibilities:
    • Monitored daily stocks in the stockroom and selling area.
    • Conducted quality checks of items/merchandise, maintaining the required brand standard of display.
    • Prepared weekly, monthly, and annual sales reports based on provided quotas. - Oversaw proper handling and control of merchandise in the store display and stockroom.
    • Provided technical support to clients, including wiring design, installations, and product repairs.
    • Contributed to the design of installations and integration processes.
    Education History

    Field of Study:

    Computer Science/Information Technology

    Major:

    Technology

    Graduation Date:

    April 2008

    Located In:

    Philippines

    License and Certification:

    Not Applicable

    Skills

    ★★★ Advanced:
    Windows OS, System Administration, Microsoft Server Administration, Inventory Monitoring, Network Troubleshooting, File Server Security, Office 365, Microsoft SharePoint, Documentations

    ★★ Intermediate:
    Python, HTML, Linux System Administration, Network Administration, Security Testing, Windows PowerShell

    Work at Home Capabilities

    Internet Bandwidth:

    Between 5mbps to 100mbps

    Working Environment:

    Private Room

    Speed Test Result:

    https://www.speedtest.net/result/17276642766

    Internet Type:

    Fiber

    Hardware Type:

    Desktop

    Brand Name:

    Acer

    Processor:

    Intel(R) Core(TM) i5-7200U CPU @ 2.50GHz, 2712 Mhz, 2 Core(s), 4 Logical Processor(s)

    Operating System:

    Windows 10